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SMS: Improving Customer relationship
Needless to say, customer relationship management is essential for a company that wishes to develop and survive. However, this process remains rather vague and complex for marketing departments.
We offer a range of services to help you improve customer relationsbut it's not always easy to choose the right ones. effective media tailored to your strategy. That's why we smsmode© here are a few tips for improving customer relations via SMS.
Why opt for a SMS solution?
Loyalty and satisfaction are important factors in establishing a good relationship with your customers. With its many advantages, SMS is the fastest and most effective way to deliver a message. Moreover, this communication by SMS to your customers allows you toincrease your notoriety and your image and thus make these factors evolve.
The most of the SMS:
- A read rate of over 95%.
- The SMS is opened in less than 4 minutes
- After a customer relations SMS, a 20% increase in satisfaction
Thanks to the personalisation of the SMS, the recipient will feel privileged when he/she receives a unique message containing his/her name or first name. The customer relationship can also be enriched during the customer journey by the appropriate use of "texting". Indeed, SMS remains an optimal channel to accompany users during and after their visit to your website.
This mobile medium is thus adapted to all areas of activity, whether it is associated with confirming appointments, confirming orders, thanking customers for their purchase or communicating good deals... And above all, SMS remains a fairly easy-to-use medium that can be set up quickly.
Create an Account
Import your database
Make your message
Plan the date of shipment
Send and choose a confirmation
Study statistics
Automating the sending of SMS...
Automated SMS customer relationship management allows you to save a considerable amount of time by sending effective messages, contextualised in the customer journey according to the different scenarios you have established.
Thanks to the HTTP API, it is possible toautomate this process of sending SMS directly via your application or software package connected to the Internet. The SMS API is the gateway between your external application and the SMS sending platform. Thus, an order (in the form of a request) sent to our SMS sending platform will execute the sending of an SMS (unitary or mass) with the desired message, at the desired date and time.
You don't know what to write in your customer relationship SMS? Discover the 50 examples of professional SMS that we have created for you!
Why choose smsmode© for your customer relations SMS messages
smsmode© has sent to date more than 10 million SMS messages in France and around the world, and helps companies develop their customer relationships.
Our 12 years of experience allow us to offer you easy-to-use services to facilitate the creation of your campaigns. We advise you on your projects and we accompany you to optimise your customer relations.
TRY OUR FREE SMS SENDING SOLUTIONS
Our team advises you...
Are you interested in setting up an SMS campaign in the tourism sector? Our sales and technical teams are at your disposal to answer all your questions about our SMS solutions and to take advantage of the advice of setting up your SMS mailings. The try is to adopt it!