The features
for sending SMS
A set of practical sheets to discover and master all the features of creating and optimizing your SMS campaigns.
Acknowledgments of receipt and delivery of SMS campaigns
Your SMS campaign has been sent. But was it successful?
In order to analyse the impact of your SMS messages, you have access to the status of each SMS in your customer area, allowing you to check the deliverability of your messages.
You will find below the main SMS statutes describing the status of the message.
List and description of the main statutes of the SMS sent
| GENERAL STATUTES | |
|---|---|
| Sent Sent |
Not applicable. Not applicable. |
| In Progress In Progress |
SMS being processed. SMS being processed. |
| Received Received |
Confirmed by the operator as received on the terminal (telephone) of the recipient. Confirmed by the operator as received on the terminal (telephone) of the recipient. |
| Delivered to operator Delivered to operator |
Temporary status. The recipient's number has been recognised by the operator but the message has not yet been delivered. Temporary status. The recipient's number has been recognized by the operator but the message has not yet been delivered. |
| Partially received Partially received |
For a bulk shipment, the shipment was made and contains several types of reports (eg "Received" and "Permanent absence error"). For a bulk shipment, the shipment was made and contains several types of reports (eg "Received" and "Permanent absence error"). |
| Not sent - Insufficient credit Not sent - Insufficient credit |
Not sent due to insufficient credit. SMS is not sent due to insufficient credit. |
| Undefined Undefined |
Status could not be specified by smsmode. SMS status couldn't be specified by smsmode. |
| TEMPORARY ERRORS | |
| Temporary error operator Temporary error operator |
Message not delivered due to unavailability of the operator during the 24 hours following the sending. This number should be considered valid and should not be removed from the address book. SMS is not delivered due to unavailability of the operator during the 24 hours after sending. This number must be considered valid and must not be removed from the address book. |
| Temporary error Absence Temporary error Absence |
Message not delivered because the operator cannot reach the number within 24 hours of sending. This number should be considered valid and should not be removed from the address book. SMS is not issued due to a number that can not be reached by the operator during the 24 hours after sending. This number must be considered valid and must not be removed from the address book. |
| Temporary error Phone Temporary error Phone |
Message confirmed by the operator as received on the recipient's terminal (telephone). Valid number, but not reachable. SMS is not delivered due to terminal (phone) not reachable within 24 hours of sending. This number must be considered valid and must not be removed from the address book. |
| Temporary error portability Temporary error portability |
Number being ported. Should be working within the next 24 hours. Number being ported. Should work within 24 hours. |
| PERMANENT ERRORS | |
| Permanent error absence Permanent error absence |
Message not delivered due to a number not recognised by the operators. This number may be considered incorrect and removed from the address book. Message not issued due to number not recognized by operators. This number can be considered incorrect and removed from the address book. |
| Permanent error phone Permanent error phone |
Message not delivered due to unassigned number. This number may be considered incorrect and removed from the address book. Message not issued due to unallocated number. This number can be considered incorrect and removed from the address book. |
| Permanent error portability Permanent error portability |
Number ported to an unknown operator. Number ported to an unknown operator. |
| OTHER ERRORS | |
| Internal error Internal error |
Issue of sending linked to a malfunction of the platform smsmode. Issue of sending linked to a malfunction of the platform smsmode. |
| Routing error Not routable error |
Recipient number in unrecognized format or unmanaged destination. Recipient number in unrecognized format or unmanaged destination. |
| Reception error Reception error |
Message not delivered for undetermined reason. This number cannot be considered incorrect and should not be removed from the address book. Message not issued for undetermined cause. This number can not be considered incorrect and should not be removed from the address book. |
| Error other Error other |
Undefined sending problem related to operator malfunction. Undefined sending problem related to operator malfunction. |
| Black-listed number Black-listed number |
The SMS has not been sent because it is blacklisted (the recipient does not wish to receive any more SMS from you). SMS is not sent becaus the number do not want to receive SMS from you. |