Boosting interaction with local customers: SMS strategies for retailers
Moneder collaborates with local entities and governments in Spain for the sustainability of businesses that dynamise municipalities, providing innovative digital solutions to face online commerce and large commercial brands.
An initiative dedicated to strengthening and supporting local shopping in the mobile era.
3 227
SHOPS
309 037
CUSTOMERS
1 800 000
TRANSACTIONS
ABOUT
SECTOR OF ACTIVITY
Software publisher
COMPANY SIZE
5 employees
CREATION DATE
2018
Download the Moneder success story
Reach out to your customers with an SMS
Challenge
Moneder was looking for a simple, comprehensive and intuitive SMS routing solution to integrate SMS notifications into their mobile application.
They wanted to provide small affiliated merchants with the ability to run loyalty campaigns and notify their customers of key actions on the Moneder platform, such as purchase confirmations, regular balance updates, point expiry alerts and secure password regeneration. This new channel was essential as an alternative means of communication to email, where the readability of the information was not sufficiently high
After evaluating several mobile messaging solutions, they opted for smsmode©.
Solution
The Moneder team integrated SMS sending by implementing the functions of the smsmode© API. The main advantage of this API was its ease of integration. The Moneder teams particularly appreciated the detailed and high-quality documentation of the various requests. The integration was therefore carried out as quickly as possible and under the best possible conditions.
Advantages
Since the incorporation of this channel, the delivery and readability of information has been improved thanks to the high read rate of SMS messages. This new turnkey functionality for local businesses gives them greater visibility, proximity and trust. All these advantages strengthen physical retail outlets, preparing them to compete with large brands, shopping centres and e-commerce, with their well-developed digital channels.
I would like to thank the smsmode© team for their support.
Our contact was able to respond to our questions, problems and needs at every stage of our project. Their availability and responsiveness were essential to the success of the SMS implementation.