CUSTOMER RELATIONSHIP
SMS to boost your customer relations
Build customer loyalty by delivering an experience that turns consumers into ambassadors. Send the right message at the right time.
THEY TRUST US
Trigger marketing to enhance the customer experience
Automatically develop the relationship between customer and brand
Welcome messages, complaints, requests for feedback, order confirmations or after-sales service: these are all interaction points and information messages that can make a difference, improve the customer experience and encourage repeat purchases. Fill the need for information and immediacy in brand relations with SMS automated simply.
Find out more about examples of SMS to integrate into your customer relations and try them out now.
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10 tips for improving customer relations by SMS
Why use SMS in customer relations? Where does SMS improve the customer experience?
Find our tips in this guide, with bonus message examples SMS.
The benefits of SMS in customer relations
Discover the many uses of this channel, which can be integrated into all media. (After-sales services, hotlines, sales departments, etc.).
Notify the customer of the current service status
Repair, complaint handling, information request, etc.): by sending these notifications to your customers, the perceived quality of after-sales and customer service is enhanced, and the service provided is undeniably better.
Streamline your service
Improve your staff's responsiveness and save considerable time. SMS is the shortest route between a company and its customer. Develop an innovative strategy based on automation and a close relationship between your services and your customers.
Conduct customer satisfaction surveys
Get feedback on your product/service at SMS . Measure customer satisfaction with your services, site navigation, event/trade show, etc. Detect dissatisfied customers more quickly and meet consumer expectations.
Set up the sending of SMS customer relations
smsmode© provides you with tools and solutions to integrate SMS into your entire customer journey
Response option SMS
This free, no-charge service enables recipients of your SMS messages to respond to your communications. Ideal for conducting micro-surveys or satisfaction surveys on your product/service. Receive responses to SMS directly in your interface to obtain the results directly.
Online shipping platform
Benefit from all the professional features you need to send your messages independently. You can choose from our range (SMS Pro, Rich SMS, voice messages and SMS Unicode) the solution best suited to your needs, containing all the advantages of a complete management tool: programmed sending, import/export of contact files, group management, message creation interface, statistics and receipt reports, etc.
API SMS
Integrate SMS automated sending functionality directly into your application (CRM, e-commerce site, database, mobile application, etc.). With our REST or HTTP API, sending and receiving SMS will become an additional function of your application, and can be triggered directly at times defined in the established scenario(s).
SMS in figures
95%
of readership of a campaign SMS
This is one of the many advantages of SMS over traditionale-mail or telephone reminders. With it, you can be sure that your message will be received, read and taken into account by the majority of your recipients!
4min
average time to open a SMS
SMS is the medium ofimmediacy and proximity. It is therefore particularly well suited to real-time communications. Maintain a direct, ultra-personal relationship with your customers.
20%
increase in satisfaction
As a medium for easy, fast, efficient and user-friendly communication, SMS remains an optimal channel for customer services. It optimizes customer relations and maximizes satisfaction.
GOING FURTHER
Trends in customer relations in 2024 SMS
This comprehensive study, based on 745 million SMS mailings, deciphers the major trends and developments in notification via SMS.
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