Privacy Policy
Last modified: October 17, 2025
The purpose of this Privacy Policy is to inform and present to customers and users of the website the manner in which smsmode© processes personal data collected in connection with the use of the website and the conclusion of a contract as data controller.
SUMMARY
1. Personal data concerning the Customer or user collected when using the website
The company smsmode© collects and processes personal data concerning the Customer when using the website as follows.
The company smsmode© is the data controller and has appointed a Data Protection Officer whose contact details are given at the end of this document.
Purpose of the treatment
Contact form and online chat
Create an account
Commercial prospecting
Contact form and online chat
Personal data collected
Company name, and concerning the Customer's legal representative and the privileged contact designated by the Customer: first and last name; e-mail address; cell phone number.
Company name, and concerning the Customer's legal representative and the privileged contact designated by the Customer: first and last name; e-mail address; cell phone number.
Company name, and concerning the Customer's legal representative and the privileged contact designated by the Customer: first and last name; e-mail address; cell phone number.
Purposes of the processing
Pre-contractual exchanges, response to enquiries.
Conclusion of the contract, processing of orders, management of invoicing and payment, communications with the customer for the execution of the contract, after-sales service, management of possible disputes.
Sending newsletters and promotional offers, recontacting the customer after the order, carrying out statistical studies
Legal basis
Fulfilment of contract (pre-contractual measures) or if the request has another purpose, legitimate interests of smsmode in responding to requests
Performance of the contract Legal (accounting) obligations
Legitimate interests of smsmode in its commercial and prospecting activities
Retention and archiving period
3 years
Retention: as long as the customer account is active
Archiving: 5 years from the date of deletion of the customer account for the purpose of establishing, exercising or defending a legal claim (statute of limitations).
Invoices: 10 years from order date (legal obligation)
Retention: 3 years from the date of the last contact from the customer
Create an account
Personal data collected
Company name, and concerning the Customer's legal representative and the privileged contact designated by the Customer: first and last name; e-mail address; cell phone number.
Company name, and concerning the Customer's legal representative and the privileged contact designated by the Customer: first and last name; e-mail address; cell phone number.
Company name, and concerning the Customer's legal representative and the privileged contact designated by the Customer: first and last name; e-mail address; cell phone number.
Purposes of the processing
Pre-contractual exchanges, response to enquiries.
Conclusion of the contract, processing of orders, management of invoicing and payment, communications with the customer for the execution of the contract, after-sales service, management of possible disputes.
Sending newsletters and promotional offers, recontacting the customer after the order, carrying out statistical studies
Legal basis
Fulfilment of contract (pre-contractual measures) or if the request has another purpose, legitimate interests of smsmode in responding to requests
Performance of the contract Legal (accounting) obligations
Legitimate interests of smsmode in its commercial and prospecting activities
Retention and archiving period
3 years
Retention: as long as the customer account is active
Archiving: 5 years from the date of deletion of the customer account for the purpose of establishing, exercising or defending a legal claim (statute of limitations).
Invoices: 10 years from order date (legal obligation)
Retention: 3 years from the date of the last contact from the customer
Commercial prospecting
Personal data collected
Company name, and concerning the Customer's legal representative and the privileged contact designated by the Customer: first and last name; e-mail address; cell phone number.
Company name, and concerning the Customer's legal representative and the privileged contact designated by the Customer: first and last name; e-mail address; cell phone number.
Company name, and concerning the Customer's legal representative and the privileged contact designated by the Customer: first and last name; e-mail address; cell phone number.
Purposes of the processing
Pre-contractual exchanges, response to enquiries.
Conclusion of the contract, processing of orders, management of invoicing and payment, communications with the customer for the execution of the contract, after-sales service, management of possible disputes.
Sending newsletters and promotional offers, recontacting the customer after the order, carrying out statistical studies
Legal basis
Fulfilment of contract (pre-contractual measures) or if the request has another purpose, legitimate interests of smsmode in responding to requests
Performance of the contract Legal (accounting) obligations
Legitimate interests of smsmode in its commercial and prospecting activities
Retention and archiving period
3 years
Retention: as long as the customer account is active
Archiving: 5 years from the date of deletion of the customer account for the purpose of establishing, exercising or defending a legal claim (statute of limitations).
Invoices: 10 years from order date (legal obligation)
Retention: 3 years from the date of the last contact from the customer
The compulsory or optional nature of data entry is indicated at the time of collection, by the word "compulsory" next to the data that must be provided. The compulsory communication of certain personal data is necessary for smsmode to achieve the above-mentioned purposes. Optional data enables smsmode to get to know the customer better.
2. Recipients of personal data
Personal data are transmitted to smsmode© in charge of customer and prospect management, orders and contracts, and IT support.
Personal data may also be communicated to subcontractors (hosters, software suppliers) acting on the instructions of smsmode or to recipients acting as data controller, for the purposes set out above, such as payment service providers, banks or consultants. These recipients process the personal data of data subjects in accordance with their own privacy policies, under their own responsibility.
Some service providers may transfer customer data outside the European Union. smsmode© endeavors to require its subcontractors to comply with applicable regulations and, where applicable, that transfers outside the European Union are based on an adequate level of protection or sufficient guarantees (document available on written request from smsmode©).
If required by law, smsmode© may transmit data in order to follow up on claims made against it and to comply with administrative and legal procedures.
3. Customer's rights on his personal data
The Customer has the following rights at any time with regard to his personal data:
- Right of access: to obtain confirmation as to whether personal data is being processed, as well as information about the processing, it being understood that this information is in any case given in the present personal data protection policy;
- Right of rectification: to obtain rectification of personal data that is inaccurate or incomplete;
- Right to erasure: ("right to be forgotten"): obtain the erasure of personal data when it is no longer required for the purposes for which it was collected, or when the customer or user objects to the processing of personal data.
The right to erasure is not opposable in the cases provided for in article 17.3 of the GDPR . In particular, the customer or user recognizes and accepts that this right is not open to him as long as he wishes to use the platform and to benefit from the subscribed services, these personal data being in particular necessary to smsmode for the management of the contract, the respect of its legal obligations then to the establishment, the exercise or the defense of rights in justice;
- Right to restrict processing: to obtain a restriction on the processing of personal data, in particular when the customer or user disputes the accuracy of the data, or when the data retention period has expired but the customer or user still needs to retain the personal data in order to establish, exercise or defend a legal claim;
- Right to portability: obtain communication of the personal data that the customer or user has communicated to smsmode in a readable format, or request that smsmode transmit the personal data that the customer or user has communicated to another data controller ;
- Right of opposition: to object at any time, for reasons relating to his/her personal situation, to the processing of his/her personal data based on the legitimate interests of smsmode, in particular in the event that such opposition concerns commercial prospecting, unless there are compelling reasons for smsmode to do so.
- Right to lodge a complaint: lodge a complaint in particular with the Commission Nationale de l'Informatique et des Libertés if the customer or user considers that the processing carried out by smsmode constitutes a violation of his/her personal data.
- The right to define guidelines on what to do with personal data after death.
The customer's or user's rights regarding their personal data may be exercised at any time by contacting smsmode or its data protection officer (DPO) PINT Avocats :
- By e-mail to the following address: smsmode
- By post to the following address : smsmode© - DPO - Calade Technologie - 4 rue Duverger- 13002 Marseille
- On the contact form on the website
4. Cookies
smsmode© uses cookies on its website for website operation, audience and performance measurement and chat functionality, purposes described in detail below.
Some cookies are managed by partners or third parties.
With the exception of necessary cookies, you can accept or decline cookies either in aggregate or on a per-purpose basis.
If you give your consent, you can withdraw your consent at any time via the cookie management platform.
If you do not accept cookies, some features may not be accessible (e.g. chat).
Necessary cookies: These cookies are necessary for the operation of our site and cannot be deactivated. They enable you to use the main functions of our site (e.g. access to your account).
Cookie Name
Purpose
Shelf life
weglot_wp_rocket_cache
This cookie is required to use the weglot translation service.
Session
weglot_wp_rocket_ cache
Purpose
This cookie is required to use the weglot translation service.
Shelf life
Session
theme
Required for user theme selection.
Never expires
theme
Purpose
Required for user theme selection.
Shelf life
Never expires
hs-membership-csrf
This cookie is used by HubSpot to ensure that member connections cannot be tampered with. It contains a random string of letters and numbers used to verify the authenticity of the connection.
Session
hs-membership-csrf
Purpose
This cookie is used by HubSpot to ensure that member connections cannot be tampered with. It contains a random string of letters and numbers used to verify the authenticity of the connection.
Shelf life
Session
rc::a
rc::f
rc::c
rc::b
These cookies are set by the Google recaptcha service to identify robots and protect the website against malicious spam attacks.
Never expires
Never expires
Session
Session
rc::a
rc::f
rc::c
rc::b
Purpose
These cookies are set by the Google recaptcha service to identify robots and protect the website against malicious spam attacks.
Shelf life
Never expires
Never expires
Session
Session
_GRECAPTCHA
Google's Recaptcha service sets this cookie to identify bots in order to protect the website from malicious spam attacks.
6 months
_GRECAPTCHA
Purpose
Google's Recaptcha service sets this cookie to identify bots in order to protect the website from malicious spam attacks.
Shelf life
6 months
cookieyes-consent
CookieYes sets this cookie to remember users' consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about site visitors.
One year
cookieyes-consent
Purpose
CookieYes sets this cookie to remember users' consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about site visitors.
Shelf life
One year
__hsmem
This cookie is saved when visitors connect to a site hosted by HubSpot. It contains encrypted data that identifies the user-member when logged in.
7 days
__hsmem
Purpose
This cookie is saved when visitors connect to a site hosted by HubSpot. It contains encrypted data that identifies the user-member when logged in.
Shelf life
7 days
Audience/performance measurement cookies: These cookies enable us to determine the number of visits and sources of traffic in order to measure and improve the performance of our site. They also help us to identify the most and least visited pages and to optimize the ergonomics of our site.
Cookie Name
Purpose
Shelf life
_pk_ses.*
_pk_id.*
_pk_ref.*
Matomo audience measurement cookies
30 minutes
13 months
6 months
Cookies
_pk_ses.*
_pk_id.*
_pk_ref.*
Purpose
Matomo audience measurement cookies
Shelf life
30 minutes
13 months
6 months
lidc
li_gc
bcookie
lang
LinkedIn audience measurement cookies
24 heures
6 months
1 year
1 session
Cookies
lidc
li_gc
bcookie
lang
Purpose
LinkedIn audience measurement cookies
Shelf life
24 heures
6 months
1 year
1 session
__cf_bm
Cloudflare has set this cookie to manage Cloudflare robots.
One hour
__cf_bm
Purpose
Cloudflare has set this cookie to manage Cloudflare robots.
Shelf life
One hour
WG_CHOOSE_ORIGINAL
Weglot cookie required for automatic switching when the original language is selected.
Never expires
_cfuvid
Purpose
This cookie is set by HubSpot's content delivery network provider, due to its rate-limiting policies. It expires at the end of the session. Find out more about Cloudflare cookies.
Shelf life
Session
_cfuvid
This cookie is set by HubSpot's content delivery network provider, due to its rate-limiting policies. It expires at the end of the session. Find out more about Cloudflare cookies.
Session
WG_CHOOSE_ORIGINAL
Purpose
Weglot cookie required for automatic switching when the original language is selected.
Shelf life
Never expires
__hssrc
__hstc
_hssc
Hubspot audience measurement cookies
End of session
6 months
30 minutes
Cookies
__hssrc
__hstc
_hssc
Purpose
Hubspot audience measurement cookies
Shelf life
End of session
6 months
30 minutes
ssohint
Used as part of a single logout to disconnect users from all Zapier systems.
End of session
ssohint
Purpose
Used as part of a single logout to disconnect users from all Zapier systems.
Shelf life
Session
zapidentity
Zapier sets this cookie to display user preferences in integrated Zap catalogs.
One year
zapidentity
Purpose
Zapier sets this cookie to display user preferences in integrated Zap catalogs.
Shelf life
One year
currentAccountId
This type of cookie helps us maintain session continuity with the selected account. The duration of the cookie has been decided by Zapier.
past
currentAccountId
Purpose
This type of cookie helps us maintain session continuity with the selected account. The duration of the cookie has been decided by Zapier.
Shelf life
past
yt-remote-connected-devices
yt-remote-session-app
yt-remote-cast-installed
yt-remote-session-name
yt-remote-cast-available
yt-remote-fast-check-period
YouTube uses these cookies to record the user's video preferences when YouTube videos are integrated.
Never expires
session
session
session
session
session
yt-remote-connected-devices
yt-remote-session-app
yt-remote-cast-installed
yt-remote-session-name
yt-remote-cast-available
yt-remote-fast-check-period
Purpose
YouTube uses these cookies to record the user's video preferences when YouTube videos are integrated.
Shelf life
Never expires
session
session
session
session
session
YSC
YouTube sets this cookie to track views of videos integrated into YouTube pages.
Session
YSC
Purpose
YouTube sets this cookie to track views of videos integrated into YouTube pages.
Shelf life
Session
VISITOR_INFO1_LIVE
YouTube uses this cookie to measure bandwidth and determine whether the user is getting the new or old player interface.
6 months
VISITOR_INFO1_LIVE
Purpose
YouTube uses this cookie to measure bandwidth and determine whether the user is getting the new or old player interface.
Shelf life
6 months
VISITOR_PRIVACY_METADATA
YouTube sets this cookie to record the user's consent to the use of cookies for the current domain.
6 months
VISITOR_PRIVACY_METADATA
Purpose
YouTube sets this cookie to record the user's consent to the use of cookies for the current domain.
Shelf life
6 months
yt.innertube::requests
YouTube uses this cookie to record a unique identifier in order to store data on the YouTube videos the user has seen.
Never expires
yt.innertube::requests
Purpose
YouTube uses this cookie to record a unique identifier in order to store data on the YouTube videos the user has seen.
Shelf life
Never expires
yt.innertube::nextId
YouTube uses this cookie to record a unique identifier in order to store data on the YouTube videos the user has seen.
Never expires
yt.innertube::nextId
Purpose
YouTube uses this cookie to record a unique identifier in order to store data on the YouTube videos the user has seen.
Shelf life
Never expires
__Secure-YEC
__Secure-YEC is used by YouTube to detect spam, fraud and abuse to ensure that advertisers are not wrongly charged for fraudulent or invalid ad impressions or interactions, and to detect and resolve service issues. This cookie has a lifetime of 13 months.
past
__Secure-YEC
Purpose
__Secure-YEC is used by YouTube to detect spam, fraud and abuse to ensure that advertisers are not wrongly charged for fraudulent or invalid ad impressions or interactions, and to detect and resolve service issues. This cookie has a lifetime of 13 months.
Shelf life
past
__Secure-ROLLOUT_TOKEN
Used by YouTube to manage features or interface changes, which are presented to users as part of progressive testing and deployment.
6 months
__Secure-ROLLOUT_TOKEN
Purpose
Used by YouTube to manage features or interface changes, which are presented to users as part of progressive testing and deployment.
Shelf life
6 months
_gcl_au
Google Tag Manager sets the cookie to test the advertising effectiveness of websites using their services.
Three months
_gcl_au
Purpose
Google Tag Manager sets the cookie to test the advertising effectiveness of websites using their services.
Shelf life
Three months
_ GA
Google Analytics (by HubSpot) uses this cookie to calculate visitor, session and campaign data and track site usage for site analytics reporting. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
1 year 1 month 4 days
_ GA
Purpose
Google Analytics (for HubSpot) uses this cookie to calculate visitor, session and campaign data and track site usage for site analytics reporting. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
Shelf life
1 year 1 month 4 days
_ GID
Google Analytics (for HubSpot) uses this cookie to store information about how visitors use a website while creating a report to analyze site performance. Some of the data collected includes the number of visitors, their source and the pages they visit anonymously.
1 day
_ GID
Purpose
Google Analytics (for HubSpot) uses this cookie to store information about how visitors use a website while creating a report to analyze site performance. Some of the data collected includes the number of visitors, their source and the pages they visit anonymously.
Shelf life
1 day
_gat_gtag_UA_*
Google Analytics sets this cookie to store a unique user ID.
1 minute
_gat_gtag_UA_*
Purpose
Google Analytics sets this cookie to store a unique user ID.
Shelf life
1 minute
test_cookie
doubleclick.net sets this cookie to determine whether the user's browser accepts cookies.
15 minutes
test_cookie
Purpose
doubleclick.net sets this cookie to determine whether the user's browser accepts cookies.
Shelf life
15 minutes
IDE
Google DoubleClick IDE cookies store information about how the user uses the website in order to present relevant ads based on the user's profile.
1 year 24 days
IDE
Purpose
Google DoubleClick IDE cookies store information about how the user uses the website in order to present relevant ads based on the user's profile.
Shelf life
1 year 24 days
_fbp
Facebook sets this cookie to display ads when you are on Facebook or a Facebook ad-supported digital platform after visiting the website.
Three months
_fbp
Purpose
Facebook sets this cookie to display ads when you are on Facebook or a Facebook ad-supported digital platform after visiting the website.
Shelf life
Three months
NID
Google uses this cookie for advertising purposes, to limit the number of times a user sees an ad, to mute unwanted ads and to measure ad effectiveness.
6 months
NID
Purpose
Google uses this cookie for advertising purposes, to limit the number of times a user sees an ad, to mute unwanted ads and to measure ad effectiveness.
Shelf life
6 months
__Secure-YNID
Pending
6 months
__Secure-YNID
Purpose
Waiting
Shelf life
6 months
Chat cookies: These cookies are intended to improve the interactivity of the site.
Cookie Name
Purpose
Shelf life
messagesUtk
This cookie is used for the proper functioning of Hubspot Chatflow.
One year
Cookie messagesUtk
Purpose
This cookie is used for the proper functioning of Hubspot Chatflow.
Shelf life
One year
List of companies using trackers on our site:
Data controller
Purpose/ cookie
Customer relationship platform