Boost CRM Performance SMS Automation
As a strategic partner to its clients, Novadial supports them in creating and optimizing multichannel strategies that combine email and SMS to maximize the impact of their communications.
350
Guided customers
2 CRM
Integrated: HubSpot & Marigold Engage
About
As a company specializing in customer experience management and digital transformation for businesses, Novadial serves nearly 350 clients (SMEs, mid-sized companies, and large enterprises) and positions itself as their strategic partner in managing customer interactions and optimizing their omnichannel experience.
SECTOR OF ACTIVITY
Digital Agency
COMPANY SIZE
50 employees
CREATION DATE
2003
LOCATION
France
CHANNELS
SMS
INTEGRATION
SMS, no-code plugin
Download the Novadial Case Study for free
Issues
To effectively deploy its multichannel campaigns within its clients’ CRM systems, Novadial needed to find an intuitive, high-performance, and reliable SMS solution.
Implement a comprehensive " SMS " solution that is natively integrated with the CRM
Enjoy premium deliverability and responsive customer service
Profits & results
Thanks to the SMS smsmode plugin integrated with HubSpot and Marigold Engage, Novadial has been able to offer its customers a high-performance mobile messaging solution within their CRM workflows:
• 95% reading rate
• <4 min de temps de lecture, 20 fois supérieur à l'email
• 75–90% satisfaction rate
• A 20% click-through rate, 2 to 3 times higher than email
It quickly became clear that the routing quality provided by smsmode is effective and meets our expectations. For us, this is crucial to ensuring that our customers can take full advantage of the SMS ’s potential.
Myriam Soubie
Digital/Data Project Manager, Novadial
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