Time2Chat: Unlimited brand-to-customer SMS
With Time2Chat, engage with your customers through unlimited 24-hour messaging sessions. Manage interactions in real time, diversify your touchpoints, and offer a communication solution that’s responsive, efficient, universal, and above all, conversational.
THE TRUST OF YOUR FAVORITE COMPANIES
Time2Chat: the conversational SMS s solution.
Time2chat is a conversational messaging channel powered by SMS. It allows businesses and brands to engage with their customers in conversations with an unlimited number of messages for up to 24 hours, without the need for an app or any technical barriers, to streamline every interaction and strengthen customer relationships.
Why choose Time2Chat?
Discover the benefits of this new conversational tool, designed for customer relations and interactions with brands.
Cost reduction
Streamline your services through interactions via SMS (with or without a chatbot), which reduce the need for customer service calls. Take advantage of a competitive, flat rate per session or per message sent to engage in meaningful conversations with your customers without causing costs to skyrocket.
Unlimited messaging
Quickly connect with your customers through a channel accessible to everyone: the web SMS. Have a smooth, uninterrupted conversation for up to 24 hours with Time2chat: a channel that doesn’t require an app and offers a conversational experience with no barriers to adoption.
Flexibility of use
Get a versatile phone number that enables real-time communication tailored to a wide range of use cases (appointments, deliveries, marketing, notifications, customer service, and information). Each business can have its own number(s) to meet specific needs and increase customer satisfaction, efficiency, and brand loyalty.
A Comparison of Time2Chat vs. SMS, RCS, and WhatsApp
Compare the features and KPIs of these four mobile channels at a glance.
Use Cases for Time 2 Chat
Appointments
Let your clients confirm, cancel, or reschedule an appointment (medical, business, etc.). Use conversations to prepare for the meeting.
Order Management
Exchange and offer the possibility of changing the delivery address, confirming receipt or requesting information about an order.
After-Sales Service & Patient Follow-Up
Consumer questions about a product, requests for advice or returns, tracking procedures… Manage all customer service and follow-up tasks through SMS.
Notification & Clienteling
Initiate a conversation by sending notifications about promotions, updates, or special offers from your brands via chat.
Polls, Donations & Votes
Improve the quality of a service or get feedback and reviews on a product or service through voting. Encourage donations to a cause.
Lead generation
Assess your prospects’ or leads’ interest in real time. Get immediate responses to your offer or quotes without involving customer service representatives.
How Time2Chat works
Session initiation
The session is initiated either by a message sent by the company, or by an action taken by the customer.
Session duration
Once initiated, the session remains active for 24 hours, allowing unlimited exchanges.
End of session
After 24 hours, the session ends automatically.
How do I get a Time2Chat number?
Request your number directly from our experts and take advantage of comprehensive support, from number assignment to setup in your environment. Learn more about the features of this conversational solution via SMS in our free documentation.
Pricing
A single message (MT) involving a customer response (MO) triggers a session.
Time2Chat with smsmode©
Numbers by company
smsmode© assigns you one or more 09 numbers to send and receive your messages independently.
API connection
Integrate Time2Chat and all channels into your environment for seamless, fast, and unified delivery of all your messages.
ARCEP compliance
Compliance with standards and allocated slots for optimal communication and total number ownership.
Technical assistance
Benefit from dedicated support to ensure smooth, seamless integration of your versatile number.
Create your free account
Want to try out the " SMS " in your communications? Get 20 free trial credits, with no obligation.