WHATSAPP BUSINESS API
Integrate WhatsApp messaging into your business
With WhatsApp Business messaging, benefit from the performance of one of the most powerful channels on mobile. Facilitate exchanges with your customers and create an effective communication tool via a secure, private chat, ideal for customer relations.
THE TRUST OF YOUR FAVORITE COMPANIES
The advantages of WhatsApp
Find out why you should route your WhatsApp messages with smsmode©.
Comprehensive mobile messaging API
Benefit from an API dedicated to sending WhatsApp messages. Our REST API is a robust, high-availability structure handling over 4 million requests per day.
All your messages on one interface
Combine all your mobile campaigns (SMS and WhatsApp) in a single tool, smsmode© opens up new possibilities for managing your mobile marketing.
100% French delivery service
From the team to the data centers, our entire mobile messaging infrastructure is Made in France and committed to digital sovereignty.
Features of the WhatsApp Business channel
Take advantage of the power and potential of WhatsApp messaging for your business. A perfect tool for multi-channel customer relations.
which enables customers to be reached via their cell phone number, directly on the most popular instant messaging application: WhatsApp.
After-sales service, two-way conversations, booking confirmation, delivery alert, order notification, etc. Perfect for efficient customer service.
to take advantage of WhatsApp's conversational power and offer a better customer experience for users' most frequently asked questions.
since a WhatsApp push notification is cheaper than sending an SMS.
whatever the size of your company.
thanks to our simplified API, with no additional development required.
for worldwide messaging, adapted to all operating systems, devices, peripherals and providers (iOS, Android, Windows Phone, etc.).
with real-time acknowledgement of receipt and reading.
thanks to end-to-end encryption.
with 24/7 monitoring and surveillance, automatic backups and redundant servers.
All the steps to set up WhatsApp shipping for enterprises
With our "5 steps to WhatsApp Business messaging" guide, you'll find a step-by-step process for installing and configuring WhatsApp messaging for your business.
Unrivalled experience in customer care and marketing, thanks to engaging multimedia content and a certified company profile.
With the WhatsApp Business solution, two types of communication are available.
The first is to use a Message Template to start a conversation. A 24-hour Customer Care Window (renewed after each message sent) is open, through which you can send as many chat messages as you wish.
The second is based on a conversation initiated by the customer. Message Chat activates the 24-hour Customer Care Window and then allows the company to exchange as many messages as necessary without using a Message Template.
Necessary for you to initiate a conversation with your users, the use of template messages is particularly suited to appointment reminders, authentication, shipping confirmation, and any other alert and notification message.
Please note that these templates must be pre-approved by WhatsApp.
- The company initiates the conversation
- Only validated template messages can be sent.
- Message containing only text (less than 1024 characters) and variables
- Mandatory prior opt-in (explicit request to agree to receive your messages, via a third-party channel (website, email, SMS, application, etc.))
When a user initiates a conversation (sending a message to your business account) or replies to a template message, a 24h Customer Care Window opens, during which you can freely send them any type of message, without having to use template messages. Please note that these templates must be pre-approved by WhatsApp.
- The customer initiates the conversation
- Unlimited messages can be sent within 24 hours
- Message content is free, with no size limit (text, photo, video, maps, PDF, etc.).
- No opt-in required (customer initiates exchange himself)
The WhatsApp chatbot, in action
Want to test a live WhatsApp conversation?
Initiate a conversation with our chatbot by texting "Bonjour" to +33 6 26 01 28 03 on your WhatsApp app, or scan the QR code opposite, and let the virtual agent guide you.
1 WhatApp number included
1 template message recording included
3 WhatApp numbers included
3 template message records included
10 WhatApp numbers included
10 template message records included