The power of WhatsApp for Customer Care!
With our conversational chatbot offer developed with startup fAIbrik, plug in a WhatsApp virtual assistant to be in touch with your users 24/7. Automatically answer all their questions, guide them in their choices, send them information in different media (image, PDF, video, sound file, link or maps) or redirect them to a real agent when customer service is open.
THE CHARACTERISTICS OF THE WHATSAPP CHATBOT
Integrating a WhatsApp chatbot combines the artificial intelligence of a chatbot with the benefits of WhatsApp messaging to provide a better customer experience for users' most frequently asked questions.
- A complete and efficient virtual conversational agent solution based on artificial intelligence technologies that can be configured through a high-performance, turnkey and immediately operational platform.
- A powerful multi-channel module that builds on the power of WhatsApp messaging, integrates other digital channels (Messenger, chat, e-mail, Telegram, etc.) and can be interfaced with your ticketing software (FreshDesk, ZenDesk, Crisp, Hubspot, etc.) and your CRMs.
- A comprehension rate for questions in the order of 70% to 90%, depending on usage and language, and being almost insensitive to spelling mistakes.
- Continuous and permanent improvement, thanks to the artificial intelligence of the module which permanently develops new answers.
- An accompaniment included by a dedicated team with a strong experience in setting up chatbot/callbot, in order to structure and prioritize the conversations and the definition of keywords.
- A simple and ultra-fast conversational schema setup, which can be based on your brand's chat conversation history.
- Autonomy in the management of artificial intelligence responses, which can be modified and updated at any time in a dedicated customer area.
- Intuitive answers with multiple-choice questions, initial menu configuration, real-time data (weather, traffic, etc.), and all WhatsApp features (multimedia content: images, videos, links, documents, PDFs, etc.).
- A setting as close as possible to your brand image with, for example, the choice of the tone of the virtual agent (on first-name basis or not), the configuration of opening hours, etc.
- Multilingual capabilities with automatic language detection, choice of supported languages and the possibility of automatic translation.
- A process of dropping out to a human agent (customer assistant, community manager, etc.) integrated either because the customer requests it or because the chatbot suggests it.
THE WHATSAPP SMSMODE© X FAIBRIK CHATBOT IN ACTION...
Would you like to test the chatbot live?
Initiate a conversation with our chatbot by sending "Hello" to +33 6 26 01 28 03 on your WhatsApp application or scan the QR code opposite .
and let the virtual agent guide you!
CHATBOT WHATSAPP RATES
Prices in $US, £ and $CA are approximate and based on the application of an exchange rate to the price in Euro.
- 1 assistant included
- 1 user included
- 50 conversations per month in production included
- 2 channels or languages
- 2 assistants included
- 2 users included
- 300 conversations per month in production included
- 200 conversations per month outside the production environment
- 2 channels or languages
- 2 external interfaces
- 5 assistants included
- 5 users included
- 1000 conversations per month in production included
- 500 conversations per month outside the production environment
- 5 channels or languages
- 5 external interfaces
- 10 assistants included
- 10 users included
- 3000 conversations per month in production included
- 3000 conversations per month outside of the production environment
- Unlimited number of channels or languages
- 10 external interfaces
WHY CHOOSE THE WHATSAPP SMSMODE© X FAIBRIK CHATBOT?
A PARTNERSHIP WITH THE FAIBRIK STARTUP
Augmented conversational platform based on artificial intelligence and natural language comprehension technologies, the startup fAIbrik has developed a turnkey chatbot offer accessible to all players in customer relations.
A CUSTOMER CARE TOOL WITH HIGH ADDED VALUE
The digital experience through a Chatbot allows users to provide a personalized and immediate response to the most recurring responses. This device helps to improve the customer experience and the feeling of proximity with the brand.
A SOLUTION IN COMPLIANCE WITH THE RGPD
This chatbot solution, 100% developed by French companies, is based on infrastructures established in France offering a level of service and security guarantee that complies with the requirements of the RGPD regulations.