Mobile messaging for the hotel and restaurant industry
Provide hotel and restaurant services with a fast, economical, and simple solution that supports you from reservation to delivery. All restaurants and hotels can add SMS their marketing strategies and enjoy its many benefits for sales and customer loyalty.
THE TRUST OF YOUR FAVORITE COMPANIES
Boost your occupancy rate, personalize your customer experience
Confirmation & Reminders
Don't lose revenue due to no-show. Send automatic confirmations and reminders to limit last-minute cancellations and increase your business and restaurant occupancy rates.
- Automatic confirmation
- Scheduled reservation reminder
- Save time and money
Customer relations
The customer experience is now a key concern. Improve it with high-impact, personalized communication solutions. Support your customers with loyalty messages, welcome messages, pre- and post-stay messages, birthday messages, etc. Alternate between email and SMS, and increase the number of customer touchpoints to build loyalty.
- A universal & direct channel for unmissable information
- Customizable, two-way messaging
- Better customer relations
Direct marketing
SMS several advantages in marketing, including speed and wide reach. Use its impact for your campaign, offers, promotions, or loyalty programs to quickly and personally reach restaurant or hotel customers.
- Real-time communication
- An open rate more than 5x higher than e-mails (98%) and a recall rate of 60%.
- A fast, customizable messaging channel
- Impressive drive-to-web potential
Security
Build trust with your customers by protecting their data. Prevent account hacking, protect sensitive transactions, and ensure that your food deliveries arrive safely in the hands of your customers.
- An additional layer of security that eliminates 99.9% of account compromise attacks
- Secure deliveries
- Automatic identity verification (via OTP or Reverse OTP)
Custom tool for hospitality and catering
SMS open rateÂ
Drastically reduce no-shows
The number of customers who do not show up at restaurants continues to grow.Up to 25% of reservations are not honored each evening in restaurants (Panorama Group). A simple SMS to remind customers of their reservations and cuts the number of no-shows in half.
Bonus: Adda cancellation linkto your message so that the table can be freed up quickly if your customer is no longer able to honor their restaurant visit.
A comprehensive customer engagement platform
Benefit from a solution that combines ease of use with comprehensive features to provide your business, regardless of its size, with support across the various channels and use cases you wish to implement.
smsmode© understands the challenges and needs of FoodTech players. Many customers in the hospitality sector (café owners, hoteliers, restaurateurs, and nightclub owners) place their trust in us. Opt-in collection, pay-by-link (payment by SMS), review management, list segmentation, and email & CRM integrations (Hubspot, Salesforce, Zapier, etc.).
- Direct connections to operators in France and worldwide, Google RCS partner
A secure solution
Our platform meets all your compliance, confidentiality, and security requirements. It is 100% GDPR compliant and has a security policy that meets the highest standards in force (ISO 27001, HDS).
- Message encryption
- Data sovereignty (data stored and retained solely in France)
- Maximum SSI level (ISO 27001 certified)
Reach your customers where they are
Everyone has a cell phone. Your customers are connected. Take advantage of this ubiquity toreach your customers on a device they check dozens of times a day.Â
Instant communication
Mobile messaging is agile. Capitalize on this agility. It is unlikely that your customer will remember offers over time.Use immediate and relevant messages to build loyalty and promote your last-minute offers: weekends, new menu, booking offers, etc.
Customized experience
80% of customers will buy if the customer experience is personalized (Epsilon). Use mobile to offer a tailored experience. Sender, variables (name, email, product, etc.) and customer segmentation offer complete personalization. These personalized and automated marketing messages (offers, events) increase visits and customer engagement in a competitive sector.
Rich messaging and conversational messaging
Engage and retain customers with two-way, enriched messaging (WhatsApp, RCS, Virtual Mobile Number). Take advantage of these messages: chat live, manage a chatbot, use media, carousels, activity tracking, on your customers' favorite devices.
Secure, unified mobile communication
Regardless of the maturity level of your infrastructure and your strategies for building customer loyalty, smsmode© offers you a customized solution. Manage your operations independently and build the shipping solution that suits your hotels and restaurants.
API SMS
Add mobile messaging to your current tools and strategies. SMS RCS, both channels can be integrated directly into your infrastructure thanks to our APIs.Â
Plugin SMS
A suite of plugins and connectors to set up SMS just a few clicks for your CRM, ERP, or any type of application with Zapier's "no code" solution.
SaaS Platform
An online platform that is quick to learn, allowing you to easily send SMS all the advantages of a professional tool, without any development work.
Our customers use SMS
SMS in customer relations revolutionizes delivery and after-sales service
Appointment reminders and enhanced security at the heart of Doctolib
Create your free account
Try out our SMS platform and benefit from 20 free test credits, with no obligation.