FOODTECH
Mobile messaging
for hotels and restaurants
Mobile messaging for hotels and restaurants
Reinvent hotel and culinary services with mobile messaging. A fast, economical and simple solution that accompanies you from reservation to delivery.
THEY TRUST US
THE FOODCHÉRI SUCCESS STORY
How to improve the delivery experience with SMS
Find out how Foodchéri relied on SMS to offer a frictionless express delivery experience.
THE POISCAILLE SUCCESS STORY
How to create a perfect customer experience with SMS
Discover how Poiscaille uses SMS to develop and energize a high-quality customer relationship.
Boost your occupancy rate,
personalize your customer experience
Customer relations
The customer experience is now at the heart of our concerns. Enhance it with personalized, high-impact communication. Accompany your customers with welcome messages, pre- and post-stay messages, birthday messages...
Direct marketing
SMS is recognized as the fastest messaging channel with the widest reach. Use its impact to get your offers and promotions across quickly and in a personalized way.
Real-time communication
An open rate more than 5x higher than e-mails (98%) and a recall rate of 60%.
A fast, customizable messaging channel
Impressive drive-to-web potential
Security
Earn your customers' trust by protecting their data. Prevent account hacking, protect sensitive transactions and make sure your deliveries reach your customers.
An additional layer of security that eliminates 99.9% of account compromise attacks
Secure deliveries
Automatic identity verification (via OTP or Reverse OTP)
A tailor-made tool for hospitality
Drastically limit "no show".
The number of no-shows continues to grow. Up to 25% of reservations are not honored each evening (Panorama Group). A simple text message the day before or on the same day is all that's needed to remind each and every reservation.
Bonus: Add a cancellation link to your message so that the table can be released again quickly if your customer is no longer able to honor their visit.
A competitive solution for all your your communications
Benefit from a platform capable of supporting you in the various mobile communication channels you wish to implement.
- Deliveries & Reservations.
- Customer Relations
- Safety & Verification
- Marketing
- TEXT MESSAGE
- WhatsApp Business
- Time2Chat
- RCS
- Direct operator connections, Google RCS partner
A secure solution
Our platform meets all your compliance, confidentiality and security requirements.
100% RGPD-compliant, and equipped with a security policy that complies with the highest standards in force (ISO 27001, HDS).
- Message encryption
- Data sovereignty (stored and retained only in Europe)
- Maximum SSI level (ISO 27001 certified)
Reach your customers
where they are
are
Everyone has a cell phone, and five out of every six phones sold are smartphones. Your customers are connected. Take advantage of this ubiquity to reach your customers on a device they consult dozens of times a day.
instant communication
Mobile messaging is agile. Capitalize on this agility. There's little chance of your customer retaining offers over time. Use an immediate, relevant message for your last-minute offers: weekends, new cards, Early & Last Booking offers...
A personalized experience
80% of customers buy if the customer experience is personalized (source: Epsilon). Use mobile messaging to offer a tailored experience Sender, variables (name, email, product...) in the text and segmentation offer you complete personalization possibilities ideal for marketing automation.
Enriched messaging and conversational messaging
Increase engagement and conversions with two-way, augmented messaging offered by new channels(WhatsApp, RCS, Virtual Mobile Number). Dialog in real time, pilot a chatbot, offer rich, personalized media on your customers' preferred channel.
Your mobile communication,
secure and unified
Whatever the level of maturity of your infrastructures, smsmode© offers you a tailor-made solution. Manage your operations independently and build the messaging solution that's right for you.
Implement mobile messaging using our APIs.
An easy-to-use SaaS platform for sending SMS messages easily and efficiently, without any development work.
A suite of plugins and connectors to integrate SMS in just a few clicks with your CRM, ERP or any other Zapier "no code" application.