Extend the reach of RCS with SMS failoverRead the article

Extend the reach of RCS with SMS

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Increase the scope of RCS with SMS failoverRead the article

Increase the reach of RCS with SMS failoverRead the article

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Tag: Plugin

  • Marionnaud

A winning European mobile strategy

Marionnaud revolutionizes customer relations with a high-performance mobile strategy, managed in 7 countries with smsmode©. Discover how this historic collaboration transforms marketing campaigns and engages customers at every stage.

sms marionnaud

SUMMARY

Who is Marionnaud?

Marionnaud is an emblematic brand in the perfume and skincare sector. It offers a wide range of selective beauty products through a network of hundreds of stores and an active e-commerce service in several European countries.

An historic collaboration

Marionnaud and smsmode© have been working together for almost 10 years to implement a centralized, scalable mobile strategy. This partnership has enabled Marionnaud to strengthen its marketing campaigns while ensuring fluid, efficient management of its communications via the mobile phone. SMS channel.

International deployment

Partnership with smsmode© has enabled Marionnaud to manage its campaigns in several Business Units across Europe, including :

  • France
  • Italy
  • Switzerland
  • Romania
  • Czech Republic
  • Hungary
  • Slovakia

SMPP technical integration, the Adobe Campaign plugin

The direct connection between Adobe Campaign and smsmode© via the SMPP protocol has optimized SMS dispatch. These are integrated into marketing workflows for smooth execution, with high throughput guaranteed by the SLA. What's more, all data is hosted in France in a level 4 data center, for RGPD compliance and optimum security.

Extension to WhatsApp Business

smsmode© also offers access to the WhatsApp Business APIMarionnaud is now able to diversify its communication channels. Media formats and conversational interactions enrich new customer journeys that meet current consumer expectations. Marionnaud was able to create its highly effective "beauty chat" on WhatsApp. A conversation between customer and store to benefit from expert advice.   

GO FURTHER

WhatsApp API documentation

Our documentation will help you discover the possibilities and specific features of this channel.

WhatsApp Business product sheet

A mobile strategy focused on engagement and loyalty

The main objective of this collaboration is customer engagement and loyalty. By industrializing mailings across 7 countries and integrating campaigns into the Adobe Campaign ecosystem, Marionnaud has strengthened its ability to offer personalized, relevant communications, while meeting RGPD compliance standards.

Marionnaud X smsmode© Key benefits

  • Industrialization of shipments to 7 countries
  • Seamless integration into the Adobe ecosystem
  • Technical support and RGPD compliance
  • Opening up to new channels like WhatsApp
Do you operate in several countries?
Do you use Adobe Campaign?

Find out how smsmode© can support your mobile strategy to optimize your marketing campaigns and boost customer engagement.

Contact us

Generate and share short links for your mobile messages

A short link generator integrated into your customer area, to convert a link into a short URL of just 12 characters. No manipulation or external tools required. This short link can be used in SMS, RCS or WhatsApp Business messages. Get a short link for landing pages created via the smsmode© feature, or for any other URL (landing page, website, mobile application, social networks, etc.).

This URL shortener feature is only included in Classic, Medium and Premium subscriptions.

Contact us
short sms link

Why shorten my link via smsmode© ?

sms answer
  • Character economy particularly suited to SMS constraints
  • Better visibility of the link in its communication
  • Short link clickable on all devices and operating systems (iOS, Android, etc.) thanks to their top-level domain.
  • Insertion in the body of SMS, RCS and WhatsApp Business messages
  • Use within all our solutions (SaaS platform, API, plugins & connectors, etc.)
  • Clicks statistics included for campaign CTR.

How to shorten a URL and insert a short link on the platform smsmode© ?

When you include a short link in your message, all you need is 12 characters (the length of a short link, smsmode©) in place of the original link. If you don't want to personalize your short link, you can skip to step 2: using and tracking short links.

smsmode© has set up an automatic reduction of all your links, whatever the solution used (online platform, API, Mail2SMS...) as well as an option to add "https". You can have these options activated by your account manager.

STEP 1

Creating a short link

  • Go to the 'Enhanced messaging' tab on the left of the 'Services' menu in the customer area.
  • Click on 'Create a short link' to create your first short link.
  • Enter the URL you wish to shorten and give your link a name (optional) so that you can find it later.
  • Choose the expiration date for your short link. By default, it expires after one month.
  • Confirm the creation of this short link by clicking on 'Add'.

A URL that has already been shortened will remain the same short link (unless deleted).

STEP 2

Using and tracking short links

  • Copy and paste your generated short link into your message. This short 12-character link can be used regardless of the solution you use ( SMS editor in your messaging system or others).
  • Track the number of clicks on your link. Please note: the number of clicks is updated in real time, but only by refreshing the page.
  • Find a short link from the list using a keyword search.
  • Delete a generated short link at any time by ticking the relevant URLs and clicking on 'Delete'.
Need more info?
We look forward to hearing from you.
Contact us

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Create my account

Text Messaging Rates Country by Country

SMS unit prices

As part of a subscription package.

Download your table in csv
See more
Price SMS International

Sending SMS abroad

  • The whole world within SMS range: over 800 networks covered in 180 countries
  • Your international SMS in just a few clicks on monitored global networks
  • Competitive rates to all destinations

Connect to operators from around the world

  • 500+ networks in 166 countries thanks to our high-quality operator connections
  • Connections to existing and new operators monitored automatically and continuously
  • Alert system to warn you of operator connection problems

Simple International sendings

Send SMS to any destination with unlimited self-service. The cost in credits is automatically calculated according to the specific rate for the chosen destination.

Restrictions

  • Voice SMS is not available internationally.
  • Depending on the destination, local operators may block certain functions, such as personalizing the sender or obtaining a reception report. Please contact us for further details.
SUCCESS STORY

MARKETING

How to use SMS as a lever forAdobe Campaign engagement

Download the use case

The Adobe Campaign SMS plugin from smsmode© poster over 2 billion SMS sent. To optimize the management of these campaigns, our customers have used the following functionalities :

SMS automation

From your workflows, SMS messages are sent in real time, based on specific actions or events.

Fine audience segmentation

Customized audiences (company size sector, past purchases...) are applicable to the SMS campaigns created.

Centralized customer data

Contact activities linked to the SMS channel are automatically fed back into your CRM and qualify contact records.

Advanced tracking & reporting

Detailed tracking (deliverability, interaction, unsubscription, message status, etc.) is available directly from Adobe Campaign.

Find out in detail how the smsmode plugin© Adobe Campaign has enabled brands to take their marketing strategies a step further by making interactions more direct, personalized and effective.

Download the use case

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Create my account

Acknowledgement of receipt and delivery of campaigns SMS

Your SMS campaign was sent. But did it reach its target?
To find out about the impact of your mailings of SMSyou can analyze the status of each SMS from your smsmode customer area© to ensure that your deliverability of your messages.

Below are the main SMS statuses describing the status of the message.

List and description of the main statuses of SMS .

General by-laws

Sent to
Sent

Not applicable
Not applicable.

In Progress
In Progress

SMS in process
Delivered to operator.

Issued to operator
Received

Temporary status. The recipient's number has been recognized by the operator, but the message has not yet been delivered.
Temporary status. The recipient's number has been recognized by the operator but the message has not yet been delivered.
.

Received
Received

Confirmed by the operator as received on the terminal (telephone) of the recipient.
Confirmed by the operator as received on the terminal (telephone) of the recipient.
.

Partially received
Partially received

For a bulk shipment, the shipment was made and contains several types of reports (eg "Received" and "Permanent absence error").
For a bulk shipment, the shipment was made and contains several types of reports (eg "Received" and "Permanent absence error").
.

Not sent - Insufficient credit
Not sent - Insufficient credit

SMS not sent due to insufficient credit.
SMS is not sent due to insufficient credit.

Undefined
Undefined

Status could not be set by smsmode©.
SMS status couldn't be specified by smsmode©.

Temporary errors

Temporary error operator
Temporary error operator

Message not delivered due to unavailability of the operator during the Next 24 hours. This number must be considered valid and must not be removed from the address book.
SMS is not delivered due to unavailability of the operator during the 24 hours after sending. This number must be considered valid and must not be removed from the address book.

Temporary error Absence
Temporary error Absence

Message not delivered due to a number that cannot be reached by the operator during the Next 24 hours. This number must be considered valid and must not be removed from the address book.
SMS is not issued due to a number that can not be reached by the operator during the 24 hours after sending. This number must be considered valid and must not be removed from the address book.

Temporary error Phone
Temporary error Phone

Message confirmed by the operator as received on the recipient's terminal (telephone). Valid number, but not reachable.
SMS is not delivered due to terminal (phone) not reachable within 24 hours of sending. This number must be considered valid and must not be removed from the address book.

Temporary error portability
Temporary error portability

Number being ported. Should work within the next 24 hours.
Number being ported. Should work within 24 hours.

Permanent errors

Permanent error absence
Permanent error absence

Message not delivered due to number not recognized by operators. This number may be considered incorrect and removed from the address book.
Message not issued due to number not recognized by operators. This number can be considered incorrect and removed from the address book.

Permanent error phone
Permanent error phone

Message not delivered due to unassigned number. This number may be considered incorrect and removed from the address book.
Message not issued due to unallocated number. This number can be considered incorrect and removed from the address book.

Permanent error portability
Permanent error portability

Number ported to an unknown operator.
Number ported to an unknown operator.

Other errors

Internal error
Internal error

Issue of sending linked to a malfunction of the platform smsmode.
Issue of sending linked to a malfunction of the platform smsmode.

Routing error
Not routable error

Recipient number in unrecognized format or unmanaged destination.
Recipient number in unrecognized format or unmanaged destination.

Reception error
Reception error

Message not delivered for undetermined reason. This number cannot be considered incorrect and should not be removed from the address book.
Message not issued for undetermined cause. This number can not be considered incorrect and should not be removed from the address book.

Error other
Error other

Undefined sending problem related to operator malfunction.
Undefined sending problem related to operator malfunction.

Numéro blacklisté
Numéro blacklisté

The SMS has not been sent because it is blacklisted (the recipient no longer wishes to receive SMS from you).
SMS is not send becaus the number do not want receive SMS from you.

Need more info?
We look forward to hearing from you.
Contact us
SUCCESS STORY

SERVICIEL

Guaranteeing critical communications with smsmode©

Download the use case

Founded in 2018, Webel is an innovative platform that makes it easy to book home services —from cleaning to tutoring—.

As Webel grew, it faced a major challenge: ensuring secure, instant communications with its users for critical services for its application. This includes verifying telephone numbers and sending booking notifications.

After analysing the solutions on the market, Webel opted for the smsmode© SMS API. This implementation has brought several tangible benefits:

Substantial savings

A competitive pricing structure has enabled reduction of one third in the SMS bill, enabling more economical use of resources.

Improved safety

Effective number validation is the cornerstone of the platform’s security and reliability, contributing to greater confidence in the service.

Optimum scalability

The smsmode© API and platform can adapt to the increasing volumes associated with growth and internationalisation without compromising performance.

Find out in detail how Webel offers critical communications with more direct, personalised and effective interactions.

Download the use case

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Create my account
subscription form

Our subscription packages

A mobile messaging package (SMSWhatsApp, TTS, RCS) in our 4 subscription packages, Basic, Classic, Medium and Premium, to suit every project. 

smsmode© needs the contact information you provide to contact you about our products and services. You may unsubscribe from these communications at any time. Visit our Privacy Policy to find out more. You may also, for legitimate reasons, object to the processing of your personal data. To exercise this right, please send an e-mail to dpo(at)smsmode.com.

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Create my account
Need more info?
We look forward to hearing from you.
Contact us

Webhook SMS Klaviyo

Leverage the power of mobile messaging for your promotion, loyalty and retention strategies, directly integrated into your platform Klaviyo.

smsmode© needs the contact information you provide to contact you about our products and services. You may unsubscribe from these communications at any time. Visit our Privacy Policy to find out more. You may also, for legitimate reasons, object to the processing of your personal data. Send an e-mail to dpo(atsmsmode.com to exercise these rights.

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Create my account
Need more info?
We look forward to hearing from you.
Contact us

Installation tutorial: Hubspot SMS plugin

Integrate SMS messaging directly in your HubSpot CRMfor multi-channel communications with the smsmode plugin©.

smsmode© needs your contact details to contact you about our products and services. You can unsubscribe from these communications at any time. Visit our Privacy Policy to find out more. You may also, for legitimate reasons, object to the processing of your personal data. Send an e-mail to dpo(atsmsmode.com to exercise these rights.

Boost your Hubspot workflows with SMS

See our guide to successful SMS integration with HubSpot.

Find out how to integrate the SMS sending platform step by step smsmode© in HubSpotthe leading CRM for inbound marketing. This practical guide takes you through every step of the way to efficiently connect your smsmode account.© and take full advantage of SMS functionality within your workflows. Diversify your communication channels, send personalized SMS - in bulk or individually - and optimize your marketing, sales and customer service strategies thanks to a plugin that's 100% integrated with HubSpot.

couv-tutoriel-hubspot
summary-tutorial-hubspot
page-3-tutorial-hubspot
Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Create my account
Need more info?
We look forward to hearing from you.
Contact us
SUCCESS STORY

DIGITAL AGENCY

Boost CRM performance with SMS automation

Download the use case

Novadial supports its customers in creating and optimizing multi-channel strategies, combining email and SMS to maximize the impact of their communications.

To effectively deploy these campaigns and workflows within their CRMs - Marigold Engage and Hubspot - their challenge was toidentify an intuitive, customizable, high-performance, reliable, RGPD-compliant and cost-effective SMS sending solution.

Click-through rate

20%

Satisfaction rate

75 à 90%

Novadial has opted for the SMS smsmode© panel of plugins specific to Marigold Engage and Hubspot CRM, which offer :

Multi-channel campaigns

The SMS workflow is simplified and coordinated with other channels. Optimal management of multi-channel campaigns.

Inserting short links

This feature can be used to create interactive scenarios, such as appointment scheduling, online assistance requests, etc.

Easy to install and use

Intuitive and easy to install and use (even for beginners), this turnkey solution is based on drag-and-drop and no-code.

Find out in detail how Novadial offers CRM strategies for more direct, personalized and effective interactions.

Download the use case

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Create my account

Adopt SMS for responsive and effective rental management communication

The Société Immobilière Grand Hainaut and Habitat de la Vienne have invested in SMS communication for various exchanges with their tenants, using the ERP Prem’Habitat d’Aareon. A winning strategy that they use on a daily basis to notify, alert or follow-up.

Aareon in partnership with Aareon & ERP Prem’Habitat
(more...)

Filling job vacancies twice as fast thanks to SMS

When Mediflash, a platform for replacement assignments for healthcare professionals, puts people in touch with each other, the stage at which vacancies are advertised is crucial. SMS has been chosen as the essential way for notifying healthcare professionals. That leads to the startup’s great success.

61%

OF ASSIGNMENTS FILLED IN LESS THAN 1 HOUR

+50%

IN SALES SINCE THE USE OF SMS

ABOUT

Created in August 2020, Mediflash is a replacement platform for carers created by carers. Bringing together healthcare establishments and independent professionals for short assignments, their philosophy is to enhance the status of healthcare professionals through better remuneration for the temporary assignments.

SECTOR OF ACTIVITY Medical

COMPANY SIZE

40 employees

CREATION DATE

2020

LOCATION

France

CHANNELS

- SMS

INTEGRATION - Zapier plugin
USE CASES - mission notification

Download the Mediflash success story

You may also, for legitimate reasons, object to the processing of your personal data. If you wish to exercise these rights, please send an e-mail to dpo(at)smsmode.com.

use instant and personalised alerts

Job notification and SMS: the winning combo

Mediflash developed a unique algorithm matching the “caregiver” contact database with the mission criteria (geographical region, duration and hours, etc.). The challenge was tohave an efficient notification channel to alert the group of caregivers defined, and to do the mission as quickly as possible.

The sending of a personalised SMS was chosen. It contains the essential information about the job and a direct link to its full description. From there, the acceptance of the mission is fluid, fast and automated.

The choice of Mediflash for SMS was guided by 2 requirements: firstly, SMS is part of the practices of temporary employment agencies in the health sector. Secondly, SMS is a popular channel and remains the best way to reach the target audience. The result is an improved user experience, with approved efficiency.

Before the introduction of SMS notification, filling an assignment was time consuming. Today, it only takes a few minutes are enough!

Adèle Bourgeix, Lead Developer Mediflash

While caregivers were initially called up by the Mediflash team, the implementation of an automated SMS notification scenario has resulted in a huge time saving in the dissemination of assignment offers. It also reduced the lead time between the creation of the assignment and the moment it was filled, and improved adaptability to the growing number of caregivers and assignments.

SMS for job notification and alerts SMS for job notification and alerts SMS de notificación de empleo y alertas SMS für die Benachrichtigung und Ausschreibung von Stellenangeboten SMS per la notifica e gli avvisi di lavoro

easily automate text messaging with the Zapier plugin

An automated notification solution in nocode

To do this, Mediflash opted for an implementation of the Zapier X smsmode©. The goal was to set up an integration between their algorithm and the smsmode© routing platform with a nocode approach and stack. Thanks to configuration of an automated workflow on Zapier, this could be done easily. A scenario that starts with the creation of an extraction line generated by the Mediflash algorithm with a list of caregivers to contact and a message to send, which continues with a trigger in Zapier and the transmission of the data to smsmode©.

What is the result? A very quick solution to set up. Thanks to the Zapier plugin, the configuration of the gateway between the Mediflash ecosystem and the smsmode© platform required a minimal configuration. An interconnection particularly adapted with the few “technological” human resources available at the time.

We needed a tool that was ready to use, fast and simple. The implementation of the gateway with Zapier could be done in a few hours.

Adèle Bourgeix, Lead Developer Mediflash

test SMS sending before bringing it in-house via an API

No-code, a quick win

Interfacing the sending of SMS thanks to Zapier is particularly suitable for startups, especially during their launch phase. As soon as they reach a certain size, a switch to solutions such as the implementation of an API is essential...

Fabien Andraud, head of sales smsmode©
Mediflash has made the same observation. While the company is experiencing strong growth and development, it has embarked on a process of migrating all the nocode services it has put in place to on-premises solutions. The current goal is to free itself from third-party tools and technologies and to eliminate intermediaries. This migration is also a way to gain scalability and reduce limitations, particularly in terms of performance.
Thus, the Zapier SMS plugin - and nocode solutions in general - was a quick win and a first step to integrate SMS delivery during the project implementation phase. An excellent testing tool capable to develop robust and powerful automation before integrating the scenario with API calls.