SMS to boost your customer relations
Build customer loyalty by delivering an experience that turns consumers into ambassadors. Send the right message at the right time.
THE TRUST OF YOUR FAVORITE COMPANIES
Trigger marketing to enhance the customer experience
Automatically develop the relationship between customer and brand
Welcome messages, complaints, requests for feedback, order confirmations or after-sales service: these are all interaction points and information messages that can make a difference, improve the customer experience and encourage repeat purchases. Fill the need for information and immediacy in brand relations with SMS simply.
10 tips for improving customer relations by SMS
When is SMS effective in customer relations? Which contact points should be used to enhance the customer experience? Read our tips in this guide, with bonus examples of SMS messages.
The benefits of SMS in customer relations
Discover the many uses of this channel, which can be integrated into all media. (CRM, after-sales services, hotlines, sales departments, etc.).
Notify the customer of the status of current service
Repair, complaint handling, information request, etc.): by sending these notifications to your customers, the perceived quality of after-sales and customer service is enhanced, and the service provided is undeniably better.
Streamline your customer service
Improve your staff's responsiveness and save considerable time. SMS is the shortest route between a company and its customer. Develop an innovative strategy based on automation and a close relationship between your services and your customers.
Conduct customer satisfaction surveys
Get SMS feedback on your product/service. Measure customer satisfaction with your services, website navigation, event/trade show, etc. Detect dissatisfied customers faster and meet consumer expectations.
Set up customer relations SMS aging
smsmode© provides you with tools and solutions to integrate SMS into your entire customer journey.
Response option SMS
This free service allows recipients of your SMS messages to respond to your communications. Ideal for conducting micro-surveys or satisfaction surveys on your product/service. Receive SMS responses directly in your interface, so you can see the results straight away.
Online shipping platform
Benefit from all the professional features you need to send your messages independently. Choose the solution best suited to your needs from our rangeSMS Pro, Rich SMS, voice messages and Unicode SMS ) and benefit from the advantages of a complete management tool: programmed sending, import/export of contacts, group management, message creation interface, statistics and receipt reports...
API SMS
Integrate automated SMS functionality directly into your CRM application, e-commerce site, database, mobile application, etc. With our REST or HTTP API, sending and receiving SMS messages will become an additional function of your application, and can be triggered directly at times defined in the established scenario.
SMS for customer relations
A few figures.
20%
increase in satisfaction
As a medium for easy, fast, efficient and user-friendly communication, SMS remains an optimal channel for customer services. It optimizes customer relations and maximizes satisfaction.
4min
average time to open an SMS
SMS is the medium of immediacy and proximity. So it's particularly well suited to real-time communications. Maintain a direct, ultra-personal relationship with your customers.
95%
SMS read rate
This is one of the many advantages of SMS over email or traditional telephone reminders. With SMS, you can be sure that your message will be received, read and taken into account by the majority of your recipients!
20%
increase in satisfaction
4min
average time to open an SMS
95%
SMS read rate
As a medium for easy, fast, efficient and user-friendly communication, SMS remains an optimal channel for customer services. It optimizes customer relations and maximizes satisfaction.
SMS is the medium of immediacy and proximity. So it's particularly well suited to real-time communications. Maintain a direct, ultra-personal relationship with your customers.
This is one of the many advantages of SMS over email or traditional telephone reminders. With SMS, you can be sure that your message will be received, read and taken into account by the majority of your recipients!
Trends in customer relationship SMS
This comprehensive study, based on 745 million SMS mailings, deciphers the major trends and developments in notification via SMS.
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