Optimize bookings with two-way SMS
TheFork, a subsidiary of the TripAdvisor group, has chosen to integrate SMS with smsmode© in its reservation confirmation process. This SMS confirmation system not only validates customer reservations, but also accepts additional bookings directly by SMS return, optimizing restaurant occupancy.
SUMMARY
The fork: simple reservation
TheFork is a leading restaurant reservation platform, offering an online booking solution for customers and a management tool for restaurateurs. As a subsidiary of the TripAdvisor group, TheFork is committed to enhancing the online customer experience, while providing restaurant owners with effective tools to manage their establishments, optimize their fill rates and increase their visibility.
SMS reservation management
In collaboration with smsmode©TheFork has set up a two-way SMS system. When a reservation is made via the mobile application, the restaurant owner receives an SMS enabling him to confirm or add further reservations. The customer receives an SMS when the reservation is confirmed. This process improves the efficiency of reservation management, and enables establishments to optimize their capacity without having to rely on telephone communication.
The two-way SMS system enables restaurateurs to agilely manage reservations, add tables and modify existing bookings in seconds. The burden of phone calls is reduced, and customer satisfaction is enhanced by near-instantaneous responses.
SMS in catering
In general, the use of two-way SMS in the catering sector makes it easier to manage last-minute cancellations and adjustments, as well as urgent booking requests. 2 SMS, which multiplies the benefits of the channel: fewer missed reservations with the reservation reminder, time saved with SMS filling.
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