Omnichannel platform: SMS RCS · WhatsApp · TTS
The Future of Business Mobile Messaging
Access all the opportunities offered by mobile instant messaging through a single interface designed for every business. Centralize, optimize, and improve the management of your customer communications across their preferred channels: SMS, WhatsApp, RCS, TTS, push notifications, and much more.
THE TRUST OF YOUR FAVORITE COMPANIES
What is an omnichannel messaging platform?
An omnichannel messaging platform is a solution that centralizes all of a company’s communications within a single interface. Rather than managing each channel separately (SMS, WhatsApp, RCS, push notifications), your teams can manage all customer interactions from a single workspace. Omnichannel service is based on this fundamental principle: providing every customer with a consistent and seamless experience, regardless of the channel they choose to use to contact your company.
An omnichannel platform as a cornerstone of your strategy
With smsmode©, consolidate your communications within an omnichannel platform designed to efficiently manage all your messaging channels. With unified, intelligent management, you can manage your campaigns, interactions, and customer data across the entire omnichannel journey.
Improve responsiveness, relevance, and efficiency while delivering a consistent customer experience across all your channels with our platform.
All your omnichannel messaging, all in one place
A seamless and consistent customer experience
Ensure your customers can interact with you seamlessly, regardless of the channel or platform they use, for a frictionless omnichannel customer experience.
Full customization
Tailor your messages and information to your users' preferences, thereby increasing their engagement.
Operational efficiency
Manage all your interactions and conversations from a single interface, boosting your teams' productivity.
Maximum deliverability
Reach every person with the right message, at the right time, and on the right platforms, for 360-degree communication.
Enhanced safety
Take advantage of ISO 27001 and 27701 certifications, which guarantee the protection of exchanged information.
Fast integration
Easily connect your applications to our service using comprehensive APIs or plugins that cover all omnichannel messaging channels and features.
An omnichannel service for every business need
Marketing
Implement an omnichannel strategy and launch targeted campaigns on your customers’ preferred channels to maximize impact.
Customer service
Provide responsive, personalized support through instant messaging platforms tailored to your users' specific needs.
Notifications
Send alerts (OTPs, reminders, confirmations) with maximum reliability to ensure that information is delivered successfully.
Available channels
Discover all the available channels that are compatible with your applications via our APIs.
SMS
WhatsApp Business
2 billion active users. Rich media, buttons, and conversations.
RCS (SMS .0)
1,000 characters, media, carousels. Verified profile. The future of messaging.
TTS - SMS
Turn your text messages into automated voice calls. Perfect for urgent alerts.
Push notification
OTP alerts, reminders, and confirmations delivered in real time with maximum reliability.
Time2Chat
24/7 two-way messaging sessions. Start a conversation in real time.
Comparison
SMS RCS: Which Channel Should You Choose?
SMS
- Delivery receipts (DLR) provided
- Deliverability rate ~95%
- No Internet connection required
- Compatible with all phones
- Limited multimedia support
per message
RCS
- 1,000 characters per message (including emojis)
- Images, links, and interactive carousels
- Verified sender profile
- Built-in action buttons
- A technology that has yet to become widely adopted
per message
Turn your interactions into measurable drivers of growth
Don’t just send messages—manage, analyze, and optimize all your communications to maximize their impact.
- Track in real time, by channel and by campaign: deliverability, open rates, clicks, conversions, and response times
- Compare performance across channels
Simplified integration with your business tools
Join smsmode© to your stack in just a few minutes. A well-documented REST API and native plugins for all your favorite tools.
Make informed decisions based on concrete data, anticipate your customers’ behavior, and improve your results over the long term, all while keeping your communication costs under control.
RCS, SMS .0: Launch your first campaign!
Make the switch to conversational commerce with the RCS (Rich Communication Service) protocol, an innovative solution for businesses looking to enhance their customer conversations.
Why smsmode©
A licensed telecom provider that makes a difference
ARCEP-certified telecom operator, connected to over 500 operators in 166 countries
smsmode© deliver your messages directly, without an intermediary aggregator. The result: maximum deliverability across all your channels— SMS, WhatsApp, RCS—and reliability that your teams can track in real time.
Simplified access to your tools and apps
Natively compatible with the leading platforms on the market and featuring a well-documented REST API for all your custom integration needs.
French company, data hosted in France
smsmode© is an independent company, certified to ISO 27001 and 27701, with data hosted exclusively in France. Your customer interactions and the information exchanged remain under your control, in full compliance with the GDPR.
An expert in mobile messaging for over 20 years
More than 10,000 companies rely on smsmode© to manage their day-to-day mobile communications. We put our experience to work to help your business grow.
FAQ
Frequently Asked Questions About Omnichannel Messaging
What is the difference between a multichannel approach and an omnichannel approach?
A multichannel approach uses multiple communication channels independently—each channel operates in isolation. The omnichannel approach connects them: customer data, interaction history, and the context of exchanges are shared across all channels. The result is a unified customer experience, where switching from one channel to another—from SMS WhatsApp, for example—is seamless for the user.
What criteria should you consider when choosing an omnichannel platform for your business?
Four key factors make all the difference when choosing an omnichannel solution for B2B companies: coverage of available channels (SMS, WhatsApp, RCS, etc.), the quality of integrations with your existing tools (HubSpot, Salesforce, industry-specific CRM), the reliability of message routing, and regulatory compliance. A licensed telecom operator like smsmode© has a structural advantage in this regard: your communications do not pass through any intermediaries.
Is the platform compatible with my current tools?
smsmode© integrates natively with the leading platforms on the market—HubSpot, Salesforce, Klaviyo, Adobe Campaign, Zapier, Customer.io—and offers a comprehensive REST API to connect your custom applications. This allows your teams to send messages and manage customer interactions directly from their usual tools, without changing their workflow.
Ready to centralize your communications?
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