Detailed reception statistics
Your campaign has been sent. A campaign report has been automatically created which provides you with detailed and precise reception statistics for each of your mailings, allowing you to quantify the impact and effectiveness of your SMS campaign.
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How do I access statistics on your customer area?
At any time, you can consult and track the reporting of each of your campaigns and the delivery status of each of your messages, in real time, in your customer area. This statistical report enables you to analyze your campaigns, ensure the deliverability of your messages and clean up your contact databases to keep them clean and healthy.
- Click on the name of your campaign (2) to access its detailed report.
- The statistical report for your campaign looks like this:
- This report includes 3 parts:
- A "Summary" section (3) summarizing text, date sent, personalized sender, SMS type, cost (in credits), number of contacts, creation date, recipient numbers, etc.
- A "Reports" section (4) which lists, one by one, all contacts with status details and the corresponding time.
What are the key indicators (statutes) available and what are the actions to be carried out?
- Receipt rate:
Rate which groups "Received", "Sent" and "Operator delivered" statuses.
Status confirmed by the operator as received on the recipient's terminal (telephone).
- Message waiting rate:
Rate that includes "Waiting" status.
Temporary status pending receipt of operator confirmation or message error return. This number must not be removed from the address book.
- Temporary error rate:
Rate which groups together the statuses "Operator tempor. error", "Other error" and "Absence tempor. error".
Message not delivered due to a number that cannot be reached by the operator during the 24 hours Next the message. This number must be considered valid and must not be removed from the address book.
- Permanent error rate:
Rate which groups together the "Permanent error. absence" and "Routing error" statuses.
Message not delivered due to a number not recognized by operators.
This number may be considered incorrect and has been automatically removed from the address book.
- Unsubscribe rate :
Rate which includes the status "Recipient(s) blacklisted".
Message whose recipient has asked not to receive any more SMS messages from you.
This number has been automatically removed from the address book and can be consulted in the "Blacklist" section of the "My address book" page.
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