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The features
of our SMS sending services

A set of practical sheets to discover and master all the features of creating and optimizing your SMS campaigns.

Detailed reception statistics to quantify the impact of its campaign

Your campaign has been sent. A campaign report has been created automatically that provides you with detailed and accurate reception statistics on each of your shipments and will allow you to quantify the impact and effectiveness of your SMS campaign.

At any time, you can consult and follow on your customer space, in real time, the reporting of each of your campaigns and the status of delivery of each of your messages. This statistical report allows you toanalyze your campaigns, to ensure the deliverability of your messages and to clean your contact bases to keep it clean and healthy.

How do I access statistics on your customer area?

 

In the " Messaging"section, and the "history" tab (1) are saved all your SMS shipments.

By clicking on the name of your campaign (2), you have access to its detailed report.

SMS Statistical interface

 

The statistical report of your campaign is as follows.

Detail of the SMS statistical report

This report includes 3 parts:

  • A "Summary" part (3) summarising the text, the date of sending, the custom issuer, the type of SMS, the cost (in credits), the number of contacts, the date of creation, the numbers of the addressees, etc.
  • a "statistics" section (4) that will show you in the form of a diagram the detailed reception statistics for your entire campaign.
  • a part "reports" (5) which lists, one by one, all the contacts with the detail of the status and the corresponding time.

What are the key indicators (statutes) available and what are the actions to be carried out?



  • Reception Rate:
    The rate that groups the statutes "received", "Sent" and "issued operator".
    Operator-confirmed status as received on recipient's Terminal (phone).
  • Message Rate Waiting:
    The rate that groups the status "On hold".
    Temporary status pending receipt of operator confirmation or error return of the message.
    This number should not be removed from the Address book.
  • Temporary error Rate:
    Rate that groups the statutes "Tempor error". "Operator", "other error" and "Tempore error". Absence ".
    Message not issued due to number not reachable by the operator during 24h after sending.
    This number should be considered valid and should not be removed from the Address book.
  • Permanent error Rate:
    Rate that groups the statutes "Perman error". "Absence", "portability Error" and "Routing Error".
    Message not issued due to number not recognized by the operators.
    This number can be considered incorrect and has been automatically removed from the Address book.
  • Unsubscribe Rate:
    The rate that groups the status "blacklisted recipient (s)".
    Message that the recipient has asked to no longer receive SMS messages from you.
    This number has been automatically removed from the Address Book and is available in the "Blacklist" section of the "My Address Book" page.