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smsmode© features

The features
for sending SMS

A set of practical information sheets to help you discover and master the full range of functions for creating and optimizing your campaigns SMS.

Detailed reception statistics to quantify the impact of its campaign

Your campaign has been sent. A campaign report has been automatically created which provides you with detailed and precise reception statistics for each of your mailings, allowing you to quantify the impact and effectiveness of your campaign SMS.

At any time, you can consult and follow the reporting of each of your campaigns and the delivery status of each of your messages in real time in your customer area. This statistical report allows you toanalyse your campaigns, ensure the deliverability of your messages and clean up your contact bases to keep them clean and healthy.

How do I access statistics on your customer area?

 

In the "Messaging" section, and in the "History" tab (1), you can save all your SMS mailings.

By clicking on the name of your campaign (2), you have access to its detailed report.

statistics interface SMS

 

The statistical report of your campaign is as follows.

detailed statistical report SMS

This report includes 3 parts:

  • A "summary" section (3) summarizing the text, the date sent, the personalized sender, the type of SMS, the cost (in credits), the number of contacts, the creation date, the recipient numbers, etc.
  • a "Statistics" section (4) which will show you in diagram form the detailed reception statistics for your entire campaign.
  • a "Reports" section (5 ) which lists, one by one, all the contacts with details of the status and the corresponding time.

What are the key indicators (statutes) available and what are the actions to be carried out?



  • RECEIPT RATE :
    A rate that combines the statuses "Received", "Sent" and "Delivered operator".
    Status confirmed by the operator as received on the recipient's terminal (phone).
  • RATE OF PENDING MESSAGES :
    Rate that aggregates the status "Waiting".
    Temporary status pending receipt of confirmation from the operator or return of the message in error.
    This number should not be removed from the address book.
  • TEMPORARY ERROR RATE :
    Rate that combines the statuses "Operator tempor. error", "Other error" and "Absence tempor. error".
    Message not delivered due to a number that cannot be reached by the operator during the Next 24 hours.
    This number must be considered valid and must not be removed from the address book.
  • PERMANENT ERROR RATE:
    Rate that groups the statuses "Perman error. absence" and "Routing error".
    Message not delivered due to a number not recognized by the operators.
    This number may be considered incorrect and has been automatically removed from the address book.
  • UNSUBSCRIBE RATE :
    Rate that includes the status "Recipient(s) blacklisted".
    Message for which the recipient has asked not to receive any more SMS messages from you.
    This number has been automatically removed from the address book and can be consulted in the "Blacklist" section of the "My address book" page.