Optimize the delivery experience with notifications SMS
FoodChéri and Seazon offer high-quality meals delivered to businesses (in Paris, Lyon, Bordeaux, etc.) or to homes throughout France. They’re also committed to innovating the food industry by offering a reimagined customer experience. And mobile messaging helps them meet this challenge.
60 000
meals delivered per week
7 cities
cities served by FoodChéri in France
About
FoodChéri’s mission is to be a responsible and committed player in the food delivery industry through two brands: FoodChéri, which delivers fresh, homemade lunches in seven French cities, and Seazon, which offers subscription-based boxes of prepared meals throughout France on a weekly basis.
SECTOR OF ACTIVITY
Food delivery
COMPANY SIZE
230 employees
CREATION DATE
2015
LOCATION
France
CHANNELS
SMS • Vocal SMS
INTEGRATION
API
Download the Foodchéri case study for free
Issues
FoodChéri and Seazon needed to keep their customers informed in real time at every stage of the order process to ensure reliable last-mile delivery.
Notify customers in real time at each stage of the order
(confirmation, follow-up, anomalies)
Create an interactive and personalized onboarding experience
(welcome voice message)
Profits & results
Integrated via API into the FoodChéri and Seazon apps, “ SMS ” has established itself as an essential channel for streamlining delivery and enhancing customer relationships:
• Simple API integration, extended to customer service and marketing
• Innovative voice-based onboarding (welcome message), replacing the one-on-one call
• A maximum of 20 minutes between order placement and delivery, with real-time notifications to ensure reliability
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