Virtual Mobile Number & Receiving SMS

to position SMS for two-way communication

Integrate two-way communication via SMS into your customer relations or Internet communications. The SMS reception service enables you to receive SMS (requests for information and enquiries, reservations, creation of a database for sending SMS, etc.) from your customers, users, employees, etc., and thus meet the needs of a wide range of applications.

Available in English, French, Spanish, Italian and German.

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Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Need more info?

We look forward to hearing from you.

Optimized SMS appointment management

Imacam optimizes patient appointment management with an automated SMS solution. By automatically confirming appointment dates and times, Imacam improves the efficiency of radiology practices while enhancing patient satisfaction.

Who is Imacam?

Imacam is a group of radiology practices offering high-quality medical diagnostic services. The organization is committed to providing fast, reliable radiology care to its patients, while optimizing the use of its equipment through efficient appointment management.

Imacam uses

Imacam has set up a fully automated system for SMS appointment confirmationusing the smsmode API^©. This solution automatically sends confirmation of dates and times to patientsThis automation has not only improved the patient experience. This automation has not only improved the patient experience, but also enabled radiology practices to increase their equipment utilization rates, reducing no-shows and last-minute cancellations by 40%.

The benefits of appointment confirmation

Appointment reminders are an excellent way of improving customer relations and reducing absenteeism. It's a widespread practice in sectors sectors such as healthcare. Here's why:

Reduced absences: By sending automatic confirmations, patients are better informed of their appointments, reducing absences and optimizing equipment utilization.
Accessibility and speed: SMS messages are read almost instantaneously, so patients can quickly receive important information about their appointment.
Administrative efficiency: Automating SMS confirmations frees up time for medical staff, enabling them to concentrate on care rather than manual confirmations.
Enhanced customer satisfaction: Patients appreciate the simplicity and clarity of SMS communications, which boosts their satisfaction and loyalty.

GO FURTHER

SMS reminders with Google Calendar

You want to implement an SMS appointment reminder, but the API integration is too cumbersome?

Choose the Google Calendar SMS module

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Need more info?

We look forward to hearing from you.

Optimizing customer relations via SMS

Solly Azar, leading insurance broker, optimizes customer relations with SMS solutions from smsmode^©. For over 15 years, the company has been using SMS to simplify communication with its policyholders, guaranteeing fast, efficient follow-up at every stage of the contract.

A long-standing player in the insurance industry

Established in 1977, the Solly Azar Group is one of France's leading wholesale insurance brokers. With over 8,000 broker partners, Solly Azar designs and manages insurance products for individuals and professionals. The company covers a wide range of needs, from personal property and casualty to health, personal protection, unpaid rent and professional insurance.

Solly Azar's SMS uses

As part of its brokerage services business, the Solly Azar Group has opted for SMS solutions from smsmode^© to communicate effectively with its partners' customers. Thanks to the integration of these services, Solly Azar informs policyholders about the status of their reimbursementsthe statement of missing supporting documents or the upcoming dates their insurance contracts.

Why is informative SMS useful?

Informative SMS is a powerful tool for improving customer customer relations. It enables essential information to be disseminated quickly and directly, ensuring smooth, efficient communication. For companies like Solly Azar, this means better management of customer expectations, fewer incoming calls and improved overall satisfaction.

WHITE PAPER

The SMS website through 9 action sheets

Our free white paper will help you discover the possibilities of notifying and informing your contacts on their mobiles.

Examples of messages used by Solly Azar

Repayment tracking :

[Solly Azar]

Your refund of [amount] has been processed. It will be credited to your account shortly.

Statement of supporting documents :

[Solly Azar]

Some documents are missing to finalize your application. Please submit them as soon as possible.

Upcoming events :

[Solly Azar]

Your insurance contract expires on [date]. Please check your details.

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Need more info?

We look forward to hearing from you.

July 25, 2025 - 4 min read

Canvassing for CPF totally prohibited

Romain Didelot

Introduction

Since 2021, smishing campaigns ( SMS phishing) have multiplied, with a lasting impact in 2022 2024. In response to these frauds, the French government first banned canvassing relating to the Compte personnel de formation (CPF), then tightened the rules on telephone canvassing and electronic communications in 2025 (prior consent expected by 2026 and bans in sensitive sectors). These measures are in addition to the actions taken by Arcep and operators to tighten number authentication and combat caller identity theft.

The law

LAW no. 2022-1587 of December 19, 2022 to fight against fraud in the personal training account and to prohibit the canvassing of its holders (1) - Légifrance (legifrance.gouv.fr)

Commercial canvassing of holders of a personal training account is prohibited by call, by SMS, by e-mail, and via social networks; this includes :

On the other hand, requests in connection with a training course in progress and related to the purpose of the course remain authorized.

Any breach is punishable by a maximum administrative fine of €75,000 for a natural person and €375,000 for a legal person.

2023 2025 developments to know (more news)

Application and operational framework (2023):
Decree no. 2023-1350 of December 28, 2023 implements a number of provisions of Law 2022-1587, in particular increased supervision of subcontracting (requirements aligned with those of service providers, including Qualiopi certification).

Financial management and collection (2024):
Decree no. 2024-587 of June 25, 2024 specifies the procedures for enforced collection of debts and financial management of the CPF, in line with the fight against fraud.

New law "against all forms of public assistance fraud" (2025):
Law no. 2025-594 of June 30, 2025 introduces a paradigm shift for telephone canvassing:

Numbering and caller authentication (Arcep, 2025):
Arcep is consulting on the evolution of the national numbering plan to better prevent number theft and impose verification (by operators) of the caller numbers authorized by each customer. The project also provides for display rules when authentication fails (e.g. presentation of a "99 99 99 99 99" value) and the creation of a category of numbers dedicated to messages of general interest. Contributions expected by September 26, 2025.
Source ARCEP

Good to know:

For all unwanted or fraudulentSMS, the 33700 system remains the official reporting channel, operated with the support of operators and the authorities.

What this means for you (and for us)

As a mobile messaging service provider, we are directly subject to these legal frameworks. We maintain and reinforce our technical and operational measures to ban these uses from our platform. :

Faced with the steady increase in smishing, the entire telecom ecosystem has decided to take action (Sender ID control, URL filtering, etc.). Find out why smsmode^© is particularly committed to this effort, and what this means for you

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Need more info?

We look forward to hearing from you.

FAQ

Our tutorials

In the various tutorial formats (PDf or YouTube videos), you'll find all the help and step-by-step descriptions you need to get to grips with our SMS mailing platform. Introducing the customer area, creating a campaign, importing contacts, etc. will soon hold no secrets for you.

PDF tutorials

User's guide

Online tutorials

Knowledge Base

Youtube video tutorial

How do I send an SMS campaign?

Youtube video tutorial

How do I import contacts?

Youtube video tutorial

How do I set up the Google Calendar SMS module?

Youtube video tutorial

Platform presentation

Frequently asked questions

We have also listed the answers to the most frequently asked questions. Do not hesitate to consult this FAQ, the answers you are looking for may be there! Our team remains at your disposal on 04 91 05 64 63 for all your additional questions.

Create an SMS account

How to open an SMS account in the smsmode customer area^© ?

On the home page of the smsmode sending platform^©click on Customer areaPlease fill in the required fields and click OK. Your account is created and a welcome email is sent to the email address you provided, inviting you to finalize the creation of your account by clicking on the link in the body of the message.

How do I receive 20 free credits?

Each time you connect to your customer area, a popup will appear inviting you to fill in your details until they are validated. By validating a cell phone number, you can benefit from 20 credits. To do this, you need to enter your mobile number in the corresponding field, then request its certification by clicking on the button below this field. An SMS will be sent to you with a code that you must enter in the appropriate box. The 20 credits will then be added to your account free of charge. Click on 'New SMS' to use them.

If you cannot or do not wish to send us a mobile number, please contact us at + 33 (0) 4 91 05 64 61.

What if I've forgotten my password?

Click on the 'Forgot password' button , enter your login and validate. An email will be sent with your password to the email address you provided when registering on the site.

How do I change my password?

Log in to your account, click on the 'Password' menu . Enter the old password, then the new password and its confirmation. Confirm. The new password is saved and must be used the next time you visitsmsmode The old password is no longer valid.

How do I change my personal information?

By going to the 'Personal information' menu , you can modify your personal information, in particular change your e-mail address or add a billing address. The latter will be used to establish the online invoice when purchasing credits by card or bank transfer.

NB your account ID cannot be changed.

What is a credit alert?

You can set up an alert to show you your remaining credit balance. Log in to your customer area, click on 'Credit alert' under 'My account', and set a credit threshold. When your balance reaches this limit, an email will be sent automatically to alert you. To delete this alert, enter zero in the threshold and validate.

Send an SMS

How do I send a SMS online?

Before you cansend an SMS online, you need to be registered on the site and have credits available (see categories Opening an account and Buying SMS). Once logged in, go to New SMS, then enter the recipient's cell phone number in the Phone field. Click on Add Recipient, and the number appears in the Recipients field. Write the text of your message in the Text field, then click on Send. The SMS is sent online instantly.

How do I send an online SMS to several recipients?

For multiple recipients, and in particular an SMS campaign, enter the numbers in sequence, separated by a comma, in the Phone field, and click on Add recipient(s), the numbers appear in the Recipients field. Write the text of your message, then click on Send. The SMS is instantly sent online to each recipient.

If you cannot or do not wish to send us a mobile number, please contact us at + 33 (0) 4 91 05 64 61.

How to send an SMS online using the address book?

You cansend an SMS online if you have already entered contacts in the address book (see Address book category). Go to New SMS, then click on Select contact: the list of your contacts in the address book appears in a window. Select the recipient number(s), click on Validate, and the numbers selected appear in the Recipients field. Write the text of your message, then click on Send.
Similarly, if you have previously created groups of contacts in the address book, you can select them by clicking on Select group.

Can I send an SMS online to a foreign mobile number?

It's possible tosend SMS online anywhere in the world; the list of countries we cover is available on the International Rates page. The format of the telephone number to be used is Next : 00+country code+number (without the initial 0), or country code+number (without the initial 0).

Example: for England (country code 44) 004477000401xx or 4477000401xx.

Can I delete a programmed SMS ? Can I delete a SMS already sent?

Go to My SMS > SentSMS or ScheduledSMS , select the SMS to be deleted and click on Delete. A scheduled SMS will be deleted and not sent; an SMS already sent will be removed from the list of sent SMS . An SMS that has already been sent cannot be unsent.

Can I change a SMS at a later date?

Go to ScheduledSMS , click on the SMS you wish to modify, then click on Modify: the New SMS page is displayed with the text and recipients of your SMS. You can change these, as well as the date of sending. Click on Send to save the changes, and the scheduled SMS is modified.

Can I copy an SMS I've programmed at a later date?

Go to Scheduled SMS , click on an SMS, then click on Copy: the New SMS page appears, with the text and recipients of your SMS. You can modify the text and recipients, as well as the sending date. Click on Send, a new SMS is created (and sent if the date/time of sending is less than the current date/time), while the initial SMS remains unchanged.

Can I resend a SMS already sent? Can I create a SMS template?

Go to SMS sent, click on a SMS, then click on Resend: the New SMS page appears with the text and recipients of your SMS. You can change these, as well as the date of dispatch. Click on Send to send the new SMS online.

If you'd like to have a recurring message template, to avoid retyping the text each time, go to the 'My templates' section and manage your own templates (unlimited number).

Can I delete a number from the address book after viewing the reports?

If the receipt report is included in the type of SMS sent, you can click on the details of this SMS and the receipt reports are displayed. Then select the number to be deleted, click on Delete contacts, and the number is directly removed from the address book. Useful if you have invalid numbers in Receive error.

What if the recipient replies to SMS ?

If the recipient replies to a SMS Pro with a personalized alphanumeric sender, they will receive an error because the sender is not a telephone number. It is therefore possible tosend a SMS online with the option of replying only if you opt for SMS Pro without using a personalized sender. Recipient replies can then be viewed in the account by clicking on Received replies.

What can recipients do if they no longer wish to receive SMS ?

The recipient can reply STOP to any SMS Pro without a personalized sender. For other types of SMS, you need to include a contact number or URL in the text so that the recipient can unsubscribe from your mailing lists.

What are the different possible statuses of an SMS ?

Sent : the SMS has been sent.
Received : the SMS has been received by your correspondent's phone (which was switched on).
Delivered to operator : the SMS has been delivered to your correspondent's operator, but has not yet been received (the mobile may be switched off or outside the network reception area).
Reception error: the SMS is in error, the most frequent reasons being an invalid number, a cell phone out of service for an extended period, a cell phone switched off for 48 hours, or a full SMS inbox.

What happens if I send an SMS online to a "ported" number?

Portability (change of operator without change of number), well managed between French operators, is not supported by all networks, especially outside the European Union. In this case, SMS may not reach its destination.

Can I find out whether SMS has been received?

An SMS receipt report is included in SMS Pro and SMS Voice. In this case, once your SMS campaign has been sent, go to the My SMS, or Sent SMS menu, click on the SMS campaign and the detailed report appears with the status (Delivered operator, Received, Error...).

What happens if I send a SMS to a group in which the same recipient appears 2 or more times?

The system automatically eliminates duplicates, so the SMS will only be sent online once to that recipient, and you'll only be charged the price of a single SMS. An ideal feature for SMS campaigns where duplicates are commonplace.

What if I send a SMS scheduled for an earlier date/time than the current one?

The SMS will be sent online immediately.

How do I send an online SMS scheduled for a later date/time?

On the New SMS pages for creating a new mailing campaign at SMS, you can choose the date and time of mailing of your choice, by modifying the Mailing date field. The format must be dd/mm/yyyy hh:mm. Click on Send, and your campaign will appear in the list of scheduled SMS . It will be sent once the chosen date/time has been reached. The credit will only be debited when SMS is actually sent to its recipients.

How much does it cost to send SMS online to a French mobile abroad?

The cost in credit of a SMS sent online to a French mobile abroad is the same as if the French mobile were in France. The nationality of the recipient operator is taken into account, not its geographical location. Please note that SMS reception may be unpredictable in some countries with variable network quality.

Is it possible to customize fields such as the recipient's name in the text of SMS ?

The messages are customizable with the following data recorded on the contact: name, first name, email, company. To do this simply insert: $nom, $prenom, $email, $societe (attention no accent) in your text, and the system automatically replaces these fields with the corresponding data of the recipient (or recipients).

Is there a shipping history?

By clicking on SMS sent, a list of all SMS sent online appears, and this list can be exported as a file by clicking on the Export link.

Can I send an online SMS to someone I don't know?

SPAM is banned in France; The recipients must have previously agreed to receive text messages from you. For more information, you can contact the GDPR.

Problem with Euro symbol ' € '?

The "€" symbol is equivalent to 2 characters on a phone screen, so if an SMS uses 160 characters, with a "€" in the text, the SMS may be put in error or the recipient may receive 2 SMS, Next cases. To avoid this problem, the system replaces "€" with "E" when it detects a message that is too long.

SMS campaign address book

How do I change the contacts?

Log in to your account. Click on 'Address book', the list of your contacts appears. Click on the contact you wish to modify, change the required fields and validate. Click on 'Back', and the modified contact appears in the list. To delete a contact, select it from the list and click on the ' Delete' button .

How do you import a list of contacts to send your SMS campaign?

Log in to your account. Click on 'Import numbers'. Your import file must be in Excel (.xls) or CSV format. Select the desired format. For CSV format, a column separator must be defined ( , or / or ; etc.) depending on your file. You can automatically create a group with these imported contacts, by filling in the 'Group name' field. Select your file and validate. For Excel or CSV files, you must first define the columns to be loaded, mainly name and mobile. Validate and the contacts are imported into your account's address book.

How do I create a contact manually?

Log in to your account. Click on 'New contact'. Fill in the mandatory fields (including cell phone number), then confirm. Your contact is saved in the address book. Click on 'Back' and the contact appears in the list.

How do you create a contact group for your next SMS campaign?

You can create a group of contacts from individually saved contacts. This will enable you to send SMS as a group for your SMS campaign. To do this, log into your account, click on 'New Group', enter a group name in the corresponding field, select from the list of your contacts those who will be part of the group, and validate. When you set up a new campaign, you'll be able to select this group of contacts directly.

How do I add a contact to an existing group?

Log in to your account, click on 'Address book', and the list of your contacts appears. It is possible to group a contact from this list, by selecting the contact, and clicking on 'Group' at the bottom of the list after choosing the group. You can also click on the contact: in the contact details, the list of existing groups appears in a box. Click on the group to which you wish to attach the contact. If you wish to select several groups, use the CTRL+ALT key and select the groups, then click on 'Validate' . For a new contact, do the same, click on 'New contact' then click on the group(s) in the 'Groups' box.

What is a blacklist? How do I import a blacklist?

Log in to your account, click on 'Import numbers'. Your import file must be in Excel or CSV format. Select the desired format. Check the 'Blacklist' field . Confirm and the contacts are imported into your account's blacklist. This "blacklist" includes all contacts who do not wish to receive SMS from you (useful in the case of an SMS campaign, if you re-import updated files each time).

How do I delete duplicates?

Log in to your account, click on 'Duplicates'. The list of duplicate or triple numbers in the address book appears. You can now delete them. This function is very useful for cleaning up your address book.

Buy SMS

What is credit?

You can purchase SMS credits in packs of 50, 100, 1,000, 10,000... which will enable you to send any type of SMS available on our platform. The credit will be debited as the SMS are sent; so Next the type of SMS sent and their destination, the price of the SMS, and therefore the credit debit, will not be the same. SMS prices are available in the Rates section.

Examples:

How much does an SMS cost?

Prices vary according to :

SMS prices according to purchase volumes are available in the Rates section.

To get the best estimate of your needs and the number of credits you require, use our campaign simulator.

For large volumes of credits, please contact us directly.

How do I get a bill?

Once the purchase of credits has been made, an invoice is available online for each transaction made and accepted by card, cheque or bank transfer. Once logged into your account, click on Transactions, then click on the Invoice icon next to the transaction. The Company and Billing Address details are to be filled in on the Personal Information page.

What is the credit utilization period?

The credits you have purchased do not have a valid or expiration date.

What is a credit transfer?

It is possible to transfer credits from your account to another account. Go to Transactions/Transfer credits, then enter the identifier of the recipient account, a reference (not obligatory but which will appear in the list of your transactions), and the number of credits you wish to transfer. Validate, the credits are immediately debited from your account and credited to the recipient account. This transfer is visible in the Transactions menu for both accounts concerned.

How do I send a SMS online to a mobile number in the DOM-COM?

To send SMS online to a mobile number in the French overseas departments and territories, you need to put the international code in front of the number. The price of the SMS can be found in the International rates section.

Example: for Martinique 00596696xxxxxxxx or 596696xxxxxxxx and the cost is €0.SMS.

How to buy SMS ?

To purchase credits, you must be registered on the site (see the section on opening an account). Go to the Transactions/Purchases Credits menu in your customer area and choose a payment method:

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Need more info?

We look forward to hearing from you.

May 13, 2025 - 3 min read

VTC booking platforms and customer communication

Elsa Paparone

Introduction

What do you think Uber, Kapten, Lime and City-Scoot have in common? Yes, they're all 4 part of the transportation world, and everyone knows them. But what they have in common is that they all use SMS as part of their customer journey. Join us on a tour of the uses of mobile messaging by transport applications.

SMS, an indispensable tool for transport apps

Transport often means urgent need.

Need to get to the airport with the first available Uber, need to get to a meeting on time with a Lime you find on your way, but also need to show off in Rome on a beautiful scooter reserved via Cityscoot (yes, it's an urgent need...).

We have set the scene, now, imagine yourself in one of the scenarios mentioned above and you will understand why these 4 companies are so clever.

You've just booked transportation on an app. Immediately, without having to unlock your phone, you read clearly from a certain KAPTEN "Your reservation is confirmed, your driver will arrive at 3.07 pm".

In 30 seconds, you're reassured, informed and ready to go. Immediacy, universality and proximity are 3 concepts on which these transport applications have staked their hopes, and we obviously agree with them.

Each application has its own SMS

Other than confirming a reservation, SMS is a tool that can be perfectly combined with other needs. For example, Lime, which has revolutionized transport with its thousands of scooters at our disposal, has used it to good effect.

The application has found the best way to authenticate its users without them having to fill in a long form or click on a link in their mailbox (which already contains 4,534 unread e-mails), and this means is summed up in 3 little letters: the OTP.

SMS OTP (One-Time-Password) is a message containing a single-use code enabling users of a service to identify themselves or benefit from double authentication (2FA). For applications, it's the No. 1 means of registering users and guaranteeing that it's really them behind the registration. In the world of transport, it's a type of SMS that's frequently used for its practicality and immediacy.

At smsmode^©, all sending OTPs are placed in channel ultra-priority, because we know that a user waiting for code to perform an action is a bad thing for you. Choose smsmode^© is to ensure that your code arrives in just 2 seconds.

GOING FURTHER

Best practice guide: SMS 2FA

Why choose smsmode^© in implementing your SMS notification strategy?

Our customer base is becoming increasingly diverse. Today, half of our customers come from the start-up sector. With this in mind, we had to adapt as quickly as possible to meet your specific needs.

With more than 20 years' experience in the mobile messaging sector, our teams can help you establish the best mobile strategies for your SMS marketing campaigns notification/reminder communications, order confirmations, etc...

Available to you:

Keep in mind that SMS is your digital ally, offering you a universal vector and a multi-channel approach! There's plenty to fall for! Several hundred start-ups have already placed their trust in us. We've been working with Doctolib since its inception, revolutionizing the medical appointment scheduling sector. We also work with Foodchéri, the food app that delivers delicious meals.

So many references that have and continue to forge every day our expertise and our know-how!

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Need more info?

We look forward to hearing from you.

BUILDING

Guarantee optimal customer activation and follow-up with Time2Chat

As a platform for inspiration, advice and contact with building professionals, Maison Saint-Gobain wanted to benefit from better "transactional" identification of the SMS sent, in order to achieve the high level of response previously obtained with a long number.

Download the use case

The Time2Chat solution and dedicated long 09 number enabled them to reach :

A response rate of 15% to 18

With the long 09 number, the response rate to SMS returned to the level seen with an 06 mobile number.

Reduced response time

Response time to SMS has fallen to under 1 day (compared with an average of 2 to 4 days with a short code).

An approved channel for reminders

The asynchronous nature of SMS is ideal for calling back people who are absent or who don't answer the phone very often.

Easy, flexible interconnection

Integrated with smsmode API^©SMS conversations are managed directly in their internal application, and notifications are then fed back into their Saleforce CRM.

Find out in detail how Time2Chat has enabled La Maison Saint-Gobain to activate and follow its customers with more direct, personalized and effective interactions.

Download the use case

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

How to boost sales with SMS ?

Meilleurtaux Santé, the group's subsidiary dedicated to mutual and complementary health insurance, improves the efficiency of its sales teams through SMS. A valuable communication channel used daily by sales staff, it enables them to be more responsive and shorten sales lead times.

Download the case study

The adoption of SMS was accompanied by the following results:

Lead conversion in less than 30 days

With SMS , salespeople have access to effective, responsive tools. The responsiveness and performance it delivers are indispensable for brokerage prospecting.

Combining proximity and efficiency

SMS opens the door to one-to-one exchanges and personalized, individual approaches. It assumes the role of supporting, unblocking and reactivating commercial solicitation.

A library of pre-written messages at your fingertips

The library created by Meilleurstaux Santé includes a wide range of message templates available to sales teams. These ready-to-use templates can be customized to communicate "made-to-measure" with the contact.

Find out in detail how SMS has enabled Meilleurstaux Santé to increase sales with more direct, personalized and effective interactions.

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

SMS OTP AUTHENTICATION

COMPARATIVE
2FA or SSO?
The ultimate access security comparison

- PDF AVAILABLE IN ENGLISH AND FRENCH -

Do you choose 2FA/OTP or SSO to secure access to your services? By SMS, email, tokens or push notifications?

In this comparison, we analyze each method to help you choose the solution best suited to your needs, with the right balance between security, simplicity and cost.

Download the comparison

Need more info?

We look forward to hearing from you.

April 23, 2025 - 7 min read

SMS functionality: an essential communication tool

Romain Didelot

Introduction

SMS (Short Message Service) functionality is one of the oldest and most popular methods of communication on cell phones. Since its launch in the 1990s, it has remained an essential tool, even in the face of modern technologies such as RCS (Rich Communication Service) or instant messengers like WhatsApp.

SMS enables short text messages to be sent between telephone numbers. In addition to its simplicity, it offers advanced functionalities, such as sending multimedia content via MMS (Multimedia Messaging Service).

For companies, SMS is a key resource for marketing strategies, customer relationship management and security (with SMS OTP). Whether for promotions or to keep in touch with friends and family, SMS remains indispensable for its flexibility and accessibility.

What is an SMS ?

SMS definition

SMS, or Short Message Service, is a text messaging service enabling the exchange of short text messages between mobile devices (usually a telephone). A message can contain up to 160 characters. The service is based on standardized communication protocols, enabling cell phones to transmit SMS messages via cellular networks.

History and development

The origins of SMS date back to the first GSM (Global System for Mobile Communications) standards of the 1990s. The very first SMS was sent in 1992 by Neil Papworth (it read "Merry Christmas" and was sent from a computer to a Vodafone phone). The original purpose of the service was to enable cell phone operators to send alerts to their customers.

Based on the SS7 signaling protocol, SMS has rapidly gained popularity as a means of text communication between cell phone users.

Over time, SMS has adapted to advances in network technology, including today's 5G networks. The creation of SMS gateways (SMSC) has also enabled messages to be transmitted via the Internet, facilitating communication with computers, landlines and even satellites.

In 2002, MMS (Multimedia Messaging Service) was introduced as an extension to SMS, enabling messages to be sent containing images and other multimedia content.

What's the use of SMS today?

Typical use cases

SMS is particularly useful in the following situations:

Key benefits for companies

How SMS is sent

When you send an SMS, the process is as follows:

This extremely rapid process makes SMS a virtually instantaneous form of communication.

What is an SMS service provider?

An SMS service provider is a company that offers technical solutions for sending and receiving SMS messages on a large scale, often via web interfaces or APIs. These services are essential for companies wishing to integrate SMS into their communication strategies, whether for marketing campaigns, transactional notifications, alerts or security.

For example, smsmode^© offers a complete platform for :

Find out how we can help you grow.

Professional SMS features

Visit professionalSMS offer a wide range of functionalities to meet specific business needs:

Mass send: send the same message to a large list of contacts.
Message personalization: dynamic insertion of variables (last name, first name, etc.).
Scheduling of mailings: planning campaigns for specific dates and times.
Tracking and statistics: delivery, opening and click rates.
Responses and automated management: receipt of responses, message sequences.
API integration: connection to CRM or business tools.
Landing pages and short links: enrich SMS, track performance.

Automation, customization, integration

The automation of mailings and message personalization are invaluable features for companies, boosting the effectiveness of their campaigns.

GOING FURTHER

Discover the complete list of features offered by smsmode^©

Comparison with other communication channels

SMS vs Email

SMS have an open rate of 96%, compared with around 20% for emails. They are less likely to be ignored or sent as spam.

SMS vs Push Notifications

Push notifications require an installed application and are subject to user settings. SMS, on the other hand, is universal.

SMS vs. new channels

Services like WhatsApp or RCS require an Internet connection and are limited to certain types of terminal. SMS works everywhere, all the time.

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March 22, 2025 - 3 min read

SMS OTP for secure deliveries

Elsa Paparone

Introduction

Home delivery (food, parcels, documents...) has now become a habit shared by many people. But the rise of this practice has been accompanied by a problem. How can we ensure that orders are actually delivered? How can consumers be guaranteed safe, smooth delivery? These questions have given rise to new, process-enhancing practices, such as today's topic: SMS OTP as a means of securing your deliveries.

What is SMS OTP?

OTP for One Time Password, the SMS OTP is the sending of a single-use code generated by the company to its customers, enabling them to authenticate themselves. This code, transmitted by SMS , is used in a variety of sectors, from banking to secure a purchase, to mobile applications for service registration.

GOING FURTHER

SMS 2FA best practice guide

Our "Best practices" guide will help you implement a 2FA service.

How does SMS OTP guarantee delivery?

Many delivery companies have already opted for this product in the current circumstances. Shortly before your delivery driver comes to drop off your parcel, you receive a single-use SMS OTP code. When the driver arrives, all you have to do is give him the code that establishes a security link between you and him.

Many delivery companies such as Fedex, Chronopost DHL or Amazon do not necessarily have the delivery notice signed, but use these codes to validate receipt.

How do I set up SMS OTP?

SMS OTP is one of our most popular products. smsmode© routes tens of millions of them every month. Thanks to our webservice, you can implement our SMS OTP API within your applications/interfaces. Our direct operator connections give you a dedicated, high-priority channel that's constantly monitored. Our aim? To guarantee instant reception of your messages.

SUCCESS STORY

Oodrive dematerializes signatures with SMS OTP

And improves approval experience for + 1,500 customers

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March 18, 2025 - 8 min read

SMS vs Push Notifications

Romain Didelot

Introduction

82.8% of people under 60 have a smartphone (Insee), and we spend an average of 3.6 hours a day using mobile applications. So, to reach your customers at the right time and in the right place, you can't do without the two most important mobile information channels: SMS and push notification.

But what type of message is best suited to your business? What messaging should be used for different purposes? On what data should you base your decision?

The following guide is here to help you compare push notifications to SMS and understand which best meets your business challenges and your customers' needs. Whether it's to get a message across quickly, boost engagement, sales or loyalty; explore the distinctions between SMS and push notifications, their respective strengths, KPIs, and use cases to choose the right communication channel for your business.

SMS and Push notifications. What's the difference?

There are important distinctions between these two channels, and they can have an impact on the effectiveness of your messaging strategy.

SMS (Short Message Service) lets you send text messages of up to 160 characters to your customers (longer messages can be sent, but several SMS are then counted). They appear in the device's native messaging application, unlike push notifications, which by their very nature require the installation of an application. What's more, SMS notifications can be sent to any cell phone.

Push notifications, on the other hand, are brief alerts triggered by an application that the customer has already downloaded. The user's phone must therefore be a smartphone. It's not necessarily necessary for the application to be active for the alert to appear, in the form of banners, alerts or pop-ups.

Benefits comparison: SMS vs. push notification

Opt-in

On both channels, it is necessary for users to have opted-in to receive messages. Until recently, it was still possible to start sending push notifications without recipients having to provide explicit written consent, but on IOS and Android from Android 13 onwards, consent is now mandatory.

In the case of SMS notifications, explicit consent generally implies that customers give their consent by providing their telephone number or by subscribing to a mailing list.

However, in terms of subscription rates, SMS and push notification are not the same! Subscription rates for push notifications vary from 0.5% to 15%, depending on the device and industry, while those for SMS approach 70%. (source: Mobile Services)

Visibility & Commitment

In a classic configuration, the SMS is visible on a locked screen and triggers a ringtone or vibration when received. This ensures maximum visibility. On receiving an SMS, users can read, click on a link or reply.

Push notifications can appear as a banner, on the lock screen or on unlocking. They can appear in a list, individually, or stacked with other notifications. Their display depends on your users' preferences. This means you have very little control over visibility, and it's easy to miss a push notification that's only visible for a few seconds.

In terms of engagement, push notifications still have some advantages over SMS. It can include action buttons, deep links and allows users to perform actions directly within the application. All without changing environment, for a seamless experience.

Memorization

Push notifications can easily be ignored or deleted without being read, whereas SMS are often opened and read immediately upon receipt (90% are read within 4 minutes). For important or urgent messages, SMS is therefore preferable.

User experience

SMS are familiar to most cell phone users. They are integrated into every phone's standard messaging application. On the other hand, recipients have less control over their preferences regarding your communications, and usually only have the option of subscribing or unsubscribing.

With push notifications, the user is king. They have a great deal of control over the type of notification they receive, how they receive them, and how the messages appear on their device.

Personalization

In both cases, companies can segment the user base to send targeted, personalized messages based on user preferences, behaviors or demographics. This makes it possible to deliver relevant, tailored messages, which in turn improves engagement.

When it comes to personalizing the messages themselves, SMS can include variables such as $name, $first name, $mail, $product... The text and potential links in the message can therefore be personalized according to these variables. SMS 's sender can also be personalized .

Push notifications, meanwhile, offer a more visual and interactive way of engaging with users. They can include rich media, such as images or videos, and can be personalized with brand elements to create an immersive experience.

Scope and accessibility

Notifications via SMS have a much wider reach than push notifications, as they can be received on any cell phone. If you want to target a wide audience, or customers who may not have installed your application, SMS is the ideal channel.

Push notifications, on the other hand, are limited to users who have installed the application and opted to receive notifications. Although push notifications offer a more targeted approach, they may not reach as many users as notifications via SMS.

It's also worth noting that SMS don't require an internet connection to be received, unlike push notifications, which do. This means that SMS can be used even with limited or unavailable internet connectivity, making it a more reliable option for reaching recipients in all situations.

Compatibility

SMS is compatible with all cell phones, from smartphones to basic laptops. Unlike push notifications, which often require specific applications or operating systems, SMS can reach a wider audience and ensure that all recipients can receive them.

IN BRIEF

Push notification or SMS ? The ultimate comparison

Push notification vs. SMS : The KPIs match-up

Open rate

SMS

98%

Push notification

7,8%

On this indicator, the figures speak for themselves. And since 90% of SMS are read within the first three minutes of being sent, you're almost certain to attract customers' attention to your message this way.

Please note, however, that it is possible to view and/or read a push notification without opening it, which inevitably has an impact on the rate. Moreover, opening the notification opens the application, even if the action was not desired by the user, which may give a reason for not wanting to open the notification.

Click-through rate

SMS

6,16% à 36%

Push notification

7,8%

(4.9% on iOS and 10.7% on Android)

As you've probably guessed, for notification purposes, click-through rate and open rate are the same thing, since clicking leads to opening. However, click-through rate, like conversion rate (29%), is a KPI where SMS comes out on top.

→ Read our article on SMS click-through rates

Delivery time

SMS

< 4 secondes

Push notification

instant

The delivery time of SMS depends on the channel used, the traffic at the time of sending and your recipient's operator.

As push notifications pass through the Internet data stream, the delay should be counted in milliseconds. Be careful, however, as Apple's push notification service (APNS) does not provide information on the delivery of your notification. Unlike your SMS service provider, who can tell you exactly which messages have been delivered.

Use cases for these two channels

It's the #1 decision factor for companies. Push and SMS notifications are not necessarily mutually exclusive, depending on the type of message and objective, the profile and preferences of the target audience, and the budget and resources available.

Push notifications

Visit SMS

* One Time Password. For security reasons, SMS is preferred for connections, transactions and sensitive information. Indeed, SMS ensures a deliverability rate of over 95%. Sending one-time passwords is more secure via SMS than via push notification.

Best practices for using each channel

Push Notifications

Avoid spam and excessive messaging (customers bothered by notifications may uninstall your application).
Added value in every notification
Segment users for optimal personalization

SMS

Respect the appropriate dispatch times
Keep messages short and clear
Include clear instructions for calls to action

GOING FURTHER

Discover the 10 keys to effective, profitable SMS campaigns.

Conclusion

SMS notifications and push notifications are both valuable tools for companies to reach their customers on mobile devices. While SMS notifications offer wider reach and immediate engagement, push notifications offer more interactive and personalized experiences within an app.

By understanding the differences between these communication channels, and taking into account your company's specific needs, you can now choose the right channel to effectively engage your customers and drive your business forward.

Whether you opt for SMS notifications, push notifications or a combination of both, maintaining a customer-centric approach and delivering relevant messages will be the key to success on mobile. It's up to you! 😉

SOURCES :

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March 15, 2025 - 3 min read

smsmode^© is a member of the GSMA

Elsa Paparone

Introduction

Since 2019, smsmode has been a member of the GSMA: the leading association in the mobile sector.

Associate membership is open to companies belonging to the mobile ecosystem. This includes mobile device manufacturers, software companies, internet and other equipment manufacturers, but also organizations from other sectors such as finance, medical, media, transport and services.

The GSMA or GSM Association represents nearly 800 cell phone operators and manufacturers in over 220 countries worldwide.

Being part of this large organization allows us to work on projects that are shaping the future of mobile messaging and SMS , and to further establish ourselves as the French leader in the field of A2P communication.

Being a member of the GSMA also gives you access to the opportunity to build strong business relationships with a panel of over 750 industry members, from operators to vendors - in short, the entire mobile digital ecosystem.

We're very proud to be part of this new adventure within such a structure, alongside leading players in the field such as Orange, Huawei and Samsung!

WHITE PAPER

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March 12, 2025 - 5 min read

Romain Didelot

Introduction

Public administrations also have communication needs. Thanks to UGAP, the world's leading public purchasing organization, local authorities are able to equip themselves with a solution for SMS without a call for tenders. SMS is a universal channel with a 97% open rate, ideal for informing citizens, communicating with patients, alerting constituents or notifying employees. Find out how to harness the power of SMS with smsmode^©the professional messaging platform referenced by UGAP.

Use of SMS for government agencies

SMS is ideal for the kind of proximity communication that public administrations need. This channel can meet a wide range of specific institutional needs.

SMS alerts

Broadcast your information in real time, so you can act swiftly in crisis situations such as counter-terrorism, health crisis management, natural disasters, roadworks and bad weather. SMS is a channel accessible to all. Thanks to its universality and 97% open rate, it can be used to send out important information or warn the population in the best possible way.

Corporate communication

Inform the public about all the events surrounding the cultural, sporting and social life of your town, community or association. For schools, for example, SMS offers a simple and effective way of informing parents of strikes, canteen problems or teacher absences.

Reminder by SMS

SMS reminders can help administrations in many ways, appointment remindersInvoice reminders to reduce the number of unpaid invoices, action reminders to facilitate administrative procedures and save time.

Notification by SMS

SMS notification lets you remind people of important local events, such as election dates, or transmit documents securely to citizens' verified telephone numbers. SMS can also be used to transmit documents by inserting a URL link inside your SMS.

Why use UGAP for your SMS service provider?

By using the UGAP central purchasing agency, you don't have to no need to call for tenders. So you can choose your mailing solution SMS quickly, without an often time-consuming bidding process. But this considerable advantage is just one of the many reasons why theUGAP the ideal intermediary to secure the services of a messaging partner as smsmode^©.

UGAP provides you with a single point of contact for all your needs, enabling you to order, pay for and manage online all the products and services you need to run your administration. UGAP also handles any disputes and/or negotiations on your behalf, freeing up valuable time for public purchasers.

The UGAP public purchasing group is a unique model that enables all public-sector customers to purchase :

You can activate the sending of SMS very easily via UGAP. Simply contact your advisor and request a quotation with ^smsmode© as your supplier. If you don't yet have a dedicated advisor, or if you don't depend on the department in contact with L'UGAP, you can call the UGAP dedicated customer call center (0 811 702 703). Once you've received your quotation or purchased your SMS pack via UGAP, log in to your ^smsmode© customer area and start sending immediately.

Provide your administration with a customized, "sovereign" messaging solution

What sets UGAP apart from other purchasing groups is its ability to acting as a wholesaler as part of a purchase for resale activity. This is a typical case that can be envisaged with smsmode^©which can provide you with a white-label platform that you could make available to your communities or branches so that they can benefit from the autonomous management of a messaging solution.

What is UGAP?

UGAP (Union des Groupements d'Achats Publics) is the public procurement service for all government agencies and operators. All public customers, whether ministries, local authorities or hospitals, can use UGAP to purchase IT products and services, as well as vehicles, services, furniture, medical equipment and general equipment. A sales network of 800 employees in 25 towns and cities covers the whole of France.

The advantages of UGAP

A genuine lever for public policy, UGAP offers administrations a high-performance purchasing solution that enables them to benefit from competitive offers. It relieves public purchasers of the need for tendering and competitive bidding procedures. The purchasing group supports public services in adopting innovative solutions, and is committed to a voluntary CSR policy that benefits its members. On the supplier side, it facilitates access to public procurement, particularly for SMEs. All UGAP customers can purchase from the central purchasing unit via its online portal: ugap.fr Or from the dedicated UGAP customer call center: 0 811 702 703

With the referencing of smsmode^© at UGAP, we've thought of everything make it easier to buy and use SMS professional products for town halls, hospitals and government agencies. This means you can get a quote quickly and without a call for tenders, while at the same time with all the benefits of our solution :

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March 03, 2025 - 3 min read

Romain Didelot

Introduction

Faced with an ever-increasing number of cases of smishing, the authorities, operators and telephone aggregators have decided to take action. New rules have been introduced to protect telephone subscribers from costly SMS scams. The most important: strict control of Sender IDs (customized transmitters). smsmode^© has decided to go one step further in prevention, by filtering the common point of 95% of phishing attempts via SMS : The URL contained in SMS. Find out why smsmode^© is committed to and what this means for you, our service users.

What is smishing?

Smshing, smishing or SMS phishing is a phishing technique via SMS. It's a scam that works like email phishing, but from a telephone number. A cybercriminal attempts to extract personal or banking information, or money directly, from the recipient of a SMS message, using the identity of a brand or government service (bank, parcel delivery service, CPAM, Ameli or any other well-known brand).

In 95% of cases, this fraudulent SMS contains a URL that redirects victims to a website that looks as similar as possible to that of the organization purporting to be the sender, in order to inspire confidence. Victims are then asked to enter their bank details in order to withdraw a sum of money, sometimes on a recurring basis.

In other SMS phishing attempts, the fraud consists of offering to download an application "update", which is in fact a copy of a trusted application, acting as a spyware malware on the phone.

In some rare, but increasingly common, cases, scammers invite you to call a number so that an accomplice on the other end of the line can obtain your information.

Scammers redouble their efforts to incite the victim to action, the supposed sender of the fraud is always a very serious company or a critically important service, and by creating a sense of urgency in the victim.

Example of smishing

35780

HEALTH INSURANCE: Your new card is now available.

Fill in this form to stay covered: http:gros.spam.c

35780

Pole Emploi: Your CPF balance is available.

Protect it before XX or it will be lost: http:encoreduspam.c

Phishing on the rise at SMS

Since the beginning of the year, French mobile subscribers have been subjected to a large number of smishing attacks. Operators and the AF2M (Association française pour le développement des usages Multimédia Multi-opérateurs) have noted an explosion in fraud. Top of the list: CPF scams, social fraud under the name of Ameli or CPAM, banks, Amazon or Chronospost deliveries requiring postage...

The trend has really taken off in recent months, to the point where French operators and aggregators, in consultation with AF2M, have decided to introduce new rules for sending SMS Push (A2P).

The new rules introduced by operators

All stakeholders (French operators, AF2M, A2C*, aggregators, etc.) have agreed to change the rules for sending SMS, in order to protect the identity of "sensitive" brands likely to be used, and guarantee greater security for mobile users.

The committee's key measure is to restrict the use of OADCs (Sender IDs), otherwise known as personalized senders. All senders of so-called sensitive brands, or those resembling a sensitive brand, are banned, a priori.

Similarly, overly generic Sender IDs such as " SMS Info" are prohibited.

To ensure the implementation of these measures, aggregators SMS, smsmode^© in particular, have implemented a series of filters and an artificial intelligence system to whitelist or blacklist OADCs.

*Association of Independent CPaaS and CCaaS Players

What about Sender Ids for real "sensitive" brands?

It goes without saying that "sensitive" brands retain the right to use their name and its variations as a personalized transmitter. To ensure this, each aggregator is asked to provide operators with a list of authorized issuers, as they belong to the brands they represent. This authorization takes the form of a letter/form, addressed to the operators and signed by both parties, giving the subcontractor authorization to use the Sender ID(s) of the brand concerned.

Once unlocked, the brand's outsourced platform can route messages without SMS being stopped by anti-spam filters.

To ensure maximum security for users, and to be proactive with regard to the real problem of phishing via SMS, smsmode^© has decided to go one step further.

Our findings: the overwhelming majority of SMS phishing attempts use a URL to redirect potential victims to a fraudulent site to capture information.

smsmodeFor this reason,^© has implemented additional filters, specifically for URLs, to guarantee its customers a secure SMS experience.

What's new for you, our customers

Sender ID changes:

To continue using your Sender ID, the first step is to have your account/organization validated by our services. You can then provide us with the list of Sender IDs you wish to use for your SMS campaigns.

If you have an organization (a parent account with multiple sub-accounts) and you pass the validation process, all your sub-accounts will be automatically validated.

Once your account is validated, you will be able to use the Sender IDs of your list. If however you send a message with an unknown sender, not included in your list of predefined senders, the message will not be sent and will be in error (visible on your space).

If your account is not validated, you will not be able to customize your Sender ID. If you attempt to do so, your sender will be overwritten and replaced by the default OADC (a shortcode in most cases).

This new mechanism has been added to all our services.

FOR COMPREHENSIVE SUPPORT

Our subscription packages

URL changes :

To be able to continue integrate URLS into your SMS campaignscampaigns, we invite you to let us know which legitimate URLs you wish to send in France by sending your list to smsmode

All messages containing unverified URLs will be blocked by our platform.

Will these new rules be enough to stop smishing?

These protective measures are useful in protecting the A2P market, as they are able to guarantee that no fraud or scam will pass through a reputable aggregator as smsmode^©.

On the other hand, most smsishing traffic is sent via low-cost or gray routes (using standard SIM cards), where the SMS is sent by an 06 or 07 number, without Sender ID. This type of filtering is therefore not possible.

According to AF2M, 98% of smishing attempts reported to 33 700 come from illegal routes (gray routes or SIM farms).

On this subject, the ball is in the court of the operators, who must fight against these illegal routes that serve the market. Of course, ^smsmode© does not use any grey routes.

However, a solution to this problem has already been found by the operators. In future, dialogue between brands and customers will only take place on numbers beginning with 09. A radical solution that should make smishing a thing of the past.

Conclusion

These measures may seem restrictive, but they are really necessary to (re)establish a climate of trust within the A2P SMS . Choosing a partner who is committed to fighting fraud, has a direct connection with operators and doesn't use any grey routes, is becoming increasingly important. The SMS Push market is also moving towards more and more controls on the URLs used to limit the performance of these fraudulent marketing campaigns, so it seems imperative to turn to a partner who allows you to control the senders and be in good standing.

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SMS PUSH NOTIFICATION

COMPARATIVE
SMS or push notification? A comparison to help you choose

- PDF AVAILABLE IN ENGLISH AND FRENCH -

Push or SMS notifications: which instant messaging system is best? Which performance? What are the specific features of each?

In this guide, discover the ultimate comparison of "SMS versus push notifications"?

Download the comparison

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SMS MAIL

COMPARATIVE
SMS or email? The ultimate comparison

- PDF AVAILABLE IN ENGLISH AND FRENCH -

SMS or email campaign? These two direct marketing channels can be used to win over new customers or relaunch an existing contact base. But which channel is more effective? Which will give you the best engagement with your target audience?

smsmode^© reveals the secrets of these two tools and the comparison between SMS and email.

Download the comparison

A marketing strategy always involves sending messages. Whether you use email only, SMS or both channels, you need to ask yourself these questions: which campaigns are best suited to my communication? Will switching to SMS improve engagement? Are my email campaigns getting the open rate they deserve? How are other companies in my sector doing? Etc. etc. 🤪.

All these questions are on the minds of marketing managers in every company. Everyone wants to send their customers the right content, the right text, at the right time, with the right type of message. While there's no magic formula, it's certain that the KPIs of SMS and emailmessages are a great help in fine-tuning your marketing strategy and determining the communication to adopt, the campaigns to send or even the email message best suited to your customers. That's what our SMS vs email comparison is all about 🙂 . Find out whether email or SMS is ideal for your communications, thanks to the trends observed by companies in their marketing messages.

Open rate

95% for SMS versus 20% for email

SMS is the channel of engagement. With an open rate of 95%, it far outstrips emailing (which, moreover, only enjoys a read rate of around 15%). Emails often go unnoticed and get lost in the mailbox, among the mass of emails (144 on average for an employee) received by your customers every day. 60% of the population claim to spend at least 2 hours a day on their phone: SMS benefits from this mobile presence of the public.

Reading times

4 minutes for SMS versus 90 minutes for email

90% of SMS messages are read within 4 minutes of being sent, whereas email has a response time of 90 minutes (when there is a reply). Only SMS guarantees immediate communication and instantaneous response from your recipient. Unlike e-mail, SMS ensures that your customers and contacts will be aware of your message very quickly.

Mobility

91% for SMS versus 72% for email

91% of people always have their mobile within reach, wherever they are and whatever the time of day. The chance of receiving SMS is therefore greater. For emailing, the experience is different. E-mail is more often consulted from a computer. 35% of emails are first opened on a computer and 59% on smartphones (source: mindbaz - 2020). SMS is the mobile channel with the best reach on phones, as it requires no Internet connection, no tools and no application download. Notification is important, when receiving an email rarely provokes more than a banner on a locked screen. So, for critical service or unmissable marketing communications, it's best to opt for SMS rather than email.

SPAM

0% for SMS versus 80% for email

8 out of 10 emails land directly in the "spam" or "junk" folder of the electronic mailbox. This is not the case for SMS , where this option simply didn't exist until 2017. Since then, the rate of SMS classified as SPAM has been stable at 10% (source: findstack). The simplicity of SMS technology (a simple text message with no formatting and limited to 160 characters) is also its strength compared to emails: a punchy, readable and easily memorable message in which it's less obvious to propose "spammy" content.

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SERVICIEL

Download the use case

Founded in 2018, Webel is an innovative platform that makes it easy to book home services —from cleaning to tutoring—.

As Webel grew, it faced a major challenge: ensuring secure, instant communications with its users for critical services for its application. This includes verifying telephone numbers and sending booking notifications.

After analysing the solutions on the market, Webel opted for the smsmode^© SMS API. This implementation has brought several tangible benefits:

Substantial savings

A competitive pricing structure has enabled reduction of one third in the SMS bill, enabling more economical use of resources.

Improved safety

Effective number validation is the cornerstone of the platform’s security and reliability, contributing to greater confidence in the service.

Optimum scalability

The smsmode^© API and platform can adapt to the increasing volumes associated with growth and internationalisation without compromising performance.

Find out in detail how Webel offers critical communications with more direct, personalised and effective interactions.

Download the use case

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smsmode^© has developed over the years a complete range of products, offers, tools and mail pluginsto meet a wide range of customer needs for mobile messaging operations:

smsmode^© needs the contact information you provide to contact you about our products and services. You may unsubscribe from these communications at any time. Visit our Privacy Policy to find out more. You may also, for legitimate reasons, object to the processing of your personal data. To exercise this right, please send an e-mail to dpo(at)smsmode.com.

Available information

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Installation tutorial: Hubspot SMS plugin

smsmode^© needs your contact details to contact you about our products and services. You can unsubscribe from these communications at any time. Visit our Privacy Policy to find out more. You may also, for legitimate reasons, object to the processing of your personal data. Send an e-mail to dpo(atsmsmode.com to exercise these rights.

Boost your Hubspot workflows with SMS

See our guide to successful SMS integration with HubSpot.

Find out how to integrate the SMS sending platform step by step smsmode^© in HubSpotthe leading CRM for inbound marketing. This practical guide takes you through every step of the way to efficiently connect your smsmode account.^© and take full advantage of SMS functionality within your workflows. Diversify your communication channels, send personalized SMS - in bulk or individually - and optimize your marketing, sales and customer service strategies thanks to a plugin that's 100% integrated with HubSpot.

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SMS information through 9 action sheets

Discover the complete and exhaustive panorama of the potential of SMS used for informational purposes, in this white paper.

smsmode^© needs the contact information you provide to contact you about our products and services. You may unsubscribe from these communications at any time. Visit our Privacy Policy to find out more. You may also, for legitimate reasons, object to the processing of your personal data. To exercise this right, please send an e-mail to dpo(at)smsmode.com.

What are the use cases for informative SMS , and what tools and functionalities are available?

The mobile channel has the distinct advantage of being able to disseminate relevant information in an individualized, personalized and personal way, all in real time... which certainly positions the mobile as the #1 channel for customer relations! Customer follow-up, security, alerts or information, etc.; there are as many possible uses for relational communication as there are needs in terms of direct marketing.

This white paper contains 9 simple, clear and easy-to-apply action sheets, providing a comprehensive overview of the potential of SMS for informational purposes. The ideas and advice we share are the fruit of tried and tested experience, and can be easily and effectively integrated into your efforts to improve customer relations.

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Virtual Mobile Number & Receiving SMS

Create your free account

Optimized SMS appointment management

SUMMARY

Who is Imacam?

Imacam uses

The benefits of appointment confirmation

SMS reminders with Google Calendar

Create your free account

Optimizing customer relations via SMS

SUMMARY

A long-standing player in the insurance industry

Solly Azar's SMS uses

Why is informative SMS useful?

The SMS website through 9 action sheets

Examples of messages used by Solly Azar

Repayment tracking :

Statement of supporting documents :

Upcoming events :

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Canvassing for CPF totally prohibited

Introduction

The law

2023 2025 developments to know (more news)

What this means for you (and for us)

FAQ

Our tutorials

PDF tutorials

Online tutorials

Youtube video tutorial

Youtube video tutorial

Youtube video tutorial

Youtube video tutorial

Frequently asked questions

Create an SMS account

Send an SMS

SMS campaign address book

Buy SMS

VTC booking platforms and customer communication

Introduction

SMS, an indispensable tool for transport apps

Each application has its own SMS

Why choose smsmode© in implementing your SMS notification strategy?

Guarantee optimal customer activation and follow-up with Time2Chat

Download the use case

A response rate of 15% to 18

Reduced response time

An approved channel for reminders

Easy, flexible interconnection

Download the use case

Create your free account

How to boost sales with SMS ?

Download the case study

Lead conversion in less than 30 days

Combining proximity and efficiency

A library of pre-written messages at your fingertips

Create your free account

COMPARATIVE 2FA or SSO? The ultimate access security comparison

Download the comparison

SMS functionality: an essential communication tool

Introduction

What is an SMS ?

SMS definition

History and development

What's the use of SMS today?

Typical use cases

Key benefits for companies

How SMS is sent

What is an SMS service provider?

Professional SMS features

Automation, customization, integration

Comparison with other communication channels

SMS vs Email

SMS vs Push Notifications

SMS vs. new channels

SMS OTP for secure deliveries

Introduction

What is SMS OTP?

How does SMS OTP guarantee delivery?

How do I set up SMS OTP?

Why choose smsmode^© in implementing your SMS notification strategy?

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smsmode^© is a member of the GSMA

The GSMA and smsmode^©

smsmode^© selected by UGAP to send SMS

How to benefit from SMS service smsmode^© and UGAP?

The advantages of sending SMS with smsmode^©

smsmode^© combating smishing

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COMPARATIVE
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Guaranteeing critical communications with smsmode^©