Reduce after-sales service requests by 83% with support SMS
Plug’Heur is a white-label service that rents out portable smartphone batteries. Rental kiosks are available at their partner locations, including major retailers, shopping centers, and gyms; the rental process is made easy through the web SMS.
SECTOR OF ACTIVITY
Services
COMPANY SIZE
11 employees
CREATION DATE
2019
LOCATION
France, Spain
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Issues
Plug’Heur found that its loan-end notifications, sent by email, were rarely read, and received numerous inquiries from customers seeking reassurance when it was time to return the battery.
Reassure the user at every key stage of the loan, especially when the battery is returned
Simplify the loan process to enhance the in-store experience
Profits & results
Connected via API to the smsmode routing system, the SMS has replaced email as the primary means of guiding users through the entire loan process, with impressive results:
• 83% fewer customer service requests thanks to reassurance “ SMS ”
• Over 1.5 million uses in 2 years
• 150 B2B customers served
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