Features SMS
The ticketing service for your support requests
This tool enables us to deal quickly and efficiently with all your technical and commercial queries.
Satisfying and helping our customers is our priority. By optimising our support and streamlining our assistance, we guarantee you optimal support.
Our objective: a response rate close to 100% with quality support.
How ticket support works smsmode© ?
The ticketing platform smsmode© facilitates interaction between our customers and our advisors. For each request, the helpdesk software assigns a person to deal with your message within a defined timeframe.
- Ask your question or query directly on the ticketing interface
- A ticket is then created. It will have an "active" status as long as the application is not processed.
- Once our support has responded best to your request, this ticket is closed.
- You are directly informed by a mail alert of the ticket closing.