of our SMS sending services
A set of practical sheets to discover and master all the features of creating and optimizing your SMS campaigns.
The ticketing service for your support requests
This tool allows you to quickly and efficiently process all your technical and commercial requests.
Satisfying and helping our customers is our priority. By optimizing our support and streamlining our support, we guarantee optimum support.
Our goal: A response rate close to 100% with a quality accompaniment.
How does the smsmode© ticket support work?
The smsmode© ticketing platform facilitates the interaction between our clients and our advisors. For each request, the Help desk software assigns a manager who will be responsible for processing your message within a specified time frame.
- Ask your question or query directly on the ticketing interface
- A ticket is then created. It will have an "active" status as long as the application is not processed.
- Once our support has responded best to your request, this ticket is closed.
- You are directly informed by a mail alert of the ticket closing.