Ticketing service service for your support
This tool enables us to handle all your technical and commercial queries quickly and efficiently. Satisfying and helping our customers is our priority. By optimizing our support and streamlining our assistance, we guarantee you optimum support.
Our objective: a response rate close to 100% with quality support.
How ticket support works smsmode© ?
For each request, the helpdesk software assigns a person to deal with your message within a defined timeframe.
Simple interaction between our customers and our advisors.
- Ask your question or request directly on the ticketing interface.
- A ticket is then created. It will have an "active" status as long as the application is not processed.
- Once our support has responded best to your request, this ticket is closed.
- You are directly informed by a mail alert of the ticket closing.
Create your free account
Try out our SMS platform and benefit from 20 free test credits, with no obligation.