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smsmode© features

The features
for sending SMS

A set of practical sheets to discover and master all the features of creating and optimizing your SMS campaigns.

smsmode© Support Service
The ticketing service for your support requests

This tool enables us to deal quickly and efficiently with all your technical and commercial queries.
Satisfying and helping our customers is our priority. By optimising our support and streamlining our assistance, we guarantee you optimal support.

Our objective: a response rate close to 100% with quality support.

smsmode© Support Request Management tool

How does the smsmode© ticket support work?

The smsmode© ticketing platform facilitates the interaction between our clients and our advisors. For each request, the Help desk software assigns a manager who will be responsible for processing your message within a specified time frame.

  1. Ask your question or query directly on the ticketing interface
  2. A ticket is then created. It will have an "active" status as long as the application is not processed.
  3. Once our support has responded best to your request, this ticket is closed.
  4. You are directly informed by a mail alert of the ticket closing.