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Take advantage of SMS transactional to support your customers

Integrate SMS transactional into your communication strategy and send messages at key moments in the customer relationship (after the purchase, during an action, as a appointment reminders...). This message represents added value for your company. With SMS transactional messages, you can deliver information in time to optimize customer satisfaction.

THE TRUST OF YOUR FAVORITE COMPANIES

What is SMS transactional?

As its name suggests, SMS transactional is a type of message sent following a transaction. It is the opposite of SMS marketing by its informational nature. The term "SMS transactional" refers more broadly to all SMS information messages linked to a specific action (order confirmation, receipt of parcel, acceptance of payment, etc.), delivery confirmation reservation confirmation messages, appointment reminders, appointment confirmations, etc.). All these messages can be used to boost customer engagement.

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The SMS transactional website to your customers

Send your customers the right information at the right time. Build and maintain a customer relations strategy that fosters engagement.

Shipment, dispatch or delivery tracking

Information on product availability is the most common form of message communication (SMS or email). This strategy, similar to trigger marketing or automation marketing, is a source of satisfaction and loyalty. 

Payment confirmation or secure connection

Transactional OTP (one time password) messages allow you to use 2FA authentication to your advantage. This easy-to-integrate system not only supports online transactions and payments, but also serves to secure customer accounts.

Sending alert messages

Sent directly to your recipient's phone number, this type of crucial information message really helps your customer. Security, balance or service interruption alerts... The alert SMS is a real boost for your customer experience.

Appointment or reservation reminder

These are the most widely used transactional mailings, as they deliver information to customers for a better experience, and also enable you to reduce costs and missed appointments. Send appointment or reservation reminder notifications and benefit from ever-greater efficiency.

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SMS customer communications in figures

95%
of campaign readership SMS

SMS has a 95% open rate and other advantages over email or telephone reminders. With SMS, you can be sure that your message will be received, read and taken into account by your contacts in just a few minutes.

4min
average time to open a SMS

This proven immediacy makes SMS particularly well suited to real-time communications. Maintain a direct, ultra-personal relationship with your customers by sending SMS as a reminder or to help them make a purchase.

3.12 cts
the cost of sending for each message SMS

As a cost-effective communication channel, SMS gives you an ultra-attractive ROI, superior to any other online campaign. What's more, SMS campaigns have a response rate of between 20% and 30%.

STUDY
SMS transactional trends and key performances under the microscope

Find out more about our major study based on 745 million mailings SMS.

SMS notification trends in 2024

Choose a high-performance mailing application

Simplified automatic mailing service

The management of SMS transactional is done via an API connecting our sending services to your application, website, business software, service, API, etc. This means you can send contextualized information automatically, in real time and directly linked to your customer database and contacts.

Extensive experience with SMS transactional

Send your SMS via a high-performance platform that handles up to 100 million transactional SMS mailings per month via an API hosted exclusively in France.

Comprehensive range of functions

Personalize sender and text according to contacts, schedule dispatch, manage contact and stop lists, acknowledge receipt, receive replies, manage sub-accounts, personalize links to our generator, etc.

Compatibility with the most common languages

PHP, Java, ASP, C++, Ruby, WINDEV... you can quickly integrate the sending and receiving of messages into your application and software solution via a universal REST or HTTPS API.

Notification traffic prioritization

We separate marketing and notification traffic to optimize delivery of critical messages. Benefit from transactional SMS prioritization, direct, dedicated and priority routes, and automatic failover in the event of slowdowns or problems.

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

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