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Templates

Flows

Sectors

Flow 01

Health & medical appointments

4 messages

The RCS is very useful in the healthcare sector due to its ability to reduce no-shows and significantly improve the doctor-patient relationship:

Appointment reminder with date, time, and directions.
You can confirm or reschedule within the conversation.
Add to phone calendar
Share documents (prescriptions, test results).

MSG 1 card: Appointment Reminder


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "CARD", "orientation": "VERTICAL", "alignment": "LEFT", "content": { "title": "Rappel RDV", "description": "Le 14/10 à 09:30 avec DR Dubois – 4 rue Duberger Bât. B, 2e étage 13003 Marseille. Que souhaitez-vous faire ?", "media": { "height": "TALL", "fileUrl": "https://VOTRE-IMAGE.jpg" } }, "suggestions": [ { "type": "REPLY", "text": "Confirmer", "postbackData": "confirm" }, { "type": "REPLY", "text": "Décaler", "postbackData": "reschedule" } ] }}

MSG 2 text: Select time slot


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "Quel créneau vous convient le mieux ?", "suggestions": [ { "type": "REPLY", "text": "15/10 à 08:30", "postbackData": "resched_20261015T0830" }, { "type": "REPLY", "text": "15/10 à 11:30", "postbackData": "resched_20261015T1130" }, { "type": "REPLY", "text": "16/10 à 09:00", "postbackData": "resched_20261016T0900" }, { "type": "REPLY", "text": "18/10 à 14:30", "postbackData": "resched_20261018T1430" } ] }}

MSG3text Add calendar


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "Merci pour votre choix. Ajoutez l'événement à votre calendrier :", "suggestions": [{ "type": "CREATE_CALENDAR_EVENT", "text": "Ajouter au calendrier", "postbackData": "calendar_event_123", "title": "RDV Dr Dubois", "description": "Consultation médicale", "startTime": "2026-10-18T14:30:00", "endTime": "2026-10-18T15:00:00" }] }}

MSG4Carousel Download a prescription


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "CAROUSEL", "cardWidth": "SMALL", "contents": [ { "title": "Votre ordonnance", "description": "Téléchargez votre ordonnance avant le RDV.", "media": { "height": "TALL", "fileUrl": "https://VOTRE-IMAGE-ORDONNANCE.jpg" }, "suggestions": [{ "type": "OPEN_URL", "text": "Télécharger l'ordonnance", "url": "https://LIEN-ORDONNANCE.pdf", "postbackData": "download_ordonnance" }] }, { "title": "Vos résultats d'examen", "description": "Consultez vos derniers résultats d'examen.", "media": { "height": "TALL", "fileUrl": "https://VOTRE-IMAGE-RESULTATS.jpg" }, "suggestions": [{ "type": "OPEN_URL", "text": "Voir les résultats", "url": "https://LIEN-RESULTATS.pdf", "postbackData": "download_resultats" }] } ] }}

Flow 02

Real estate

2 messages

The real estate sector is an ideal arena for RCS, with use cases that have been touched upon in SMS but take on a whole new dimension with RCS:

Enhanced ads with photos and carousel.
Visit planning.
Virtual tour videos.
...

MSG 1 Carousel Apartments


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "CAROUSEL", "cardWidth": "MEDIUM", "contents": [ { "title": "Appartement T3 – Marseille 6e", "description": "75m² • 3e étage • Balcon • 1 350€/mois charges comprises.", "media": { "height": "TALL", "fileUrl": "https://VOTRE-IMAGE-APPART-1.jpg" }, "suggestions": [{ "type": "OPEN_URL", "text": "Découvrir", "url": "https://LIEN-BIEN-1.fr", "postbackData": "view_bien_1" }] }, { "title": "Appartement T2 – Marseille 8e", "description": "48m² • 1er étage • Vue mer • 980€/mois charges comprises.", "media": { "height": "TALL", "fileUrl": "https://VOTRE-IMAGE-APPART-2.jpg" }, "suggestions": [{ "type": "OPEN_URL", "text": "Découvrir", "url": "https://LIEN-BIEN-2.fr", "postbackData": "view_bien_2" }] }, { "title": "Appartement T4 – Aix-en-Provence", "description": "95m² • RDC avec jardin • Parking • 1 650€/mois charges comprises.", "media": { "height": "TALL", "fileUrl": "https://VOTRE-IMAGE-APPART-3.jpg" }, "suggestions": [{ "type": "OPEN_URL", "text": "Découvrir", "url": "https://LIEN-BIEN-3.fr", "postbackData": "view_bien_3" }] } ] }}

MSG 2 TEXT Buttonsuggestions


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": " ", "suggestions": [ { "type": "CREATE_CALENDAR_EVENT", "text": "Planifier une visite", "postbackData": "plan_visite", "title": "Visite appartement", "description": "Visite du bien immobilier", "startTime": "2026-04-10T10:00:00", "endTime": "2026-04-10T11:00:00" }, { "type": "DIAL_PHONE", "text": "Être rappelé", "phoneNumber": "+33XXXXXXXXX", "postbackData": "etre_rappele" } ] }}

Flow 04

Human Resources

6 messages

What used to require email exchanges can now be done in a single conversation:

Invitation to interview with map, location and confirmation button.
Selecting job offers and sending documents to applicants.
Interactive onboarding within a native app.
Internal notifications (schedule, events).

MSG 1 CARD JobOpening


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "CARD", "orientation": "VERTICAL", "alignment": "LEFT", "content": { "title": "Livreur·se VL – PickSeason Noël – Bouches-du-Rhône (H/F)", "description": "Mission saisonnière • mi-nov. → 24 déc • 35h • Horaires variables • Permis B obligatoire • Bonne connaissance du 13", "media": { "height": "TALL", "fileUrl": "https://VOTRE-IMAGE.jpg" } }, "suggestions": [ { "type": "REPLY", "text": "Ça m'intéresse", "postbackData": "interest_livreur_13" }, { "type": "REPLY", "text": "Pas dispo", "postbackData": "not_available" } ] }}

MSG 2 Carousel: 3 Agencies


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "CAROUSEL", "cardWidth": "SMALL", "contents": [ { "title": "Agence Marseille – Offre Livreur·se", "description": "PickSeason Noël • 35h • Tournées urbaines • Permis B", "media": { "height": "TALL", "fileUrl": "https://partoo-storelocator-medias.s3.eu-west-1.amazonaws.com/production/manpower/262/17613f3e-dc64-4ac2-ae3a-a2667b3bc3bc.jpg" }, "suggestions": [ { "type": "REPLY", "text": "Je postule à Marseille", "postbackData": "apply_marseille" } ] }, { "title": "Agence Aix-en-Provence – Offre Livreur·se", "description": "PickSeason Noël • 35h • Secteur Aix/Les Milles • Permis B", "media": { "height": "TALL", "fileUrl": "https://partoo-storelocator-medias.s3.eu-west-1.amazonaws.com/production/manpower/262/17613f3e-dc64-4ac2-ae3a-a2667b3bc3bc.jpg" }, "suggestions": [ { "type": "REPLY", "text": "Je postule à Aix", "postbackData": "apply_aix" } ] }, { "title": "Agence Arles – Offre Livreur·se", "description": "PickSeason Noël • 35h • Secteur Arles/Camargue • Permis B", "media": { "height": "TALL", "fileUrl": "https://partoo-storelocator-medias.s3.eu-west-1.amazonaws.com/production/manpower/262/17613f3e-dc64-4ac2-ae3a-a2667b3bc3bc.jpg" }, "suggestions": [ { "type": "REPLY", "text": "Je postule à Arles", "postbackData": "apply_arles" } ] } ] }}

MSG 3: Text Requesting a Resume


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "Merci d'envoyer votre CV en PDF ou en photo." }}

MSG 4 TEXT: Select maintenance slot


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "Merci d'avoir transmis votre CV Quel créneau vous convient pour rencontrer un de nos recruteurs sur l'agence d'Aix-en-Provence ?", "suggestions": [ { "type": "REPLY", "text": "19/09 - 10h00", "postbackData": "resched_20260919T1000" }, { "type": "REPLY", "text": "19/09 - 11h30", "postbackData": "resched_20260919T1130" }, { "type": "REPLY", "text": "19/09 - 14h00", "postbackData": "resched_20260919T1400" }, { "type": "REPLY", "text": "19/09 - 16h00", "postbackData": "resched_20260919T1600" } ] }}

MSG 5 TEXT: Meeting confirmation + calendar entry


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "𝗖𝗼𝗻𝗳𝗶𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗱𝗲 𝘃𝗼𝘁𝗿𝗲 𝗲𝗻𝘁𝗿𝗲𝘁𝗶𝗲𝗻 \nVotre rendez-vous avec un recruteur est prévu le 19/09 de 11h30 à 11h50 (15 min)\nAGENCE D'AIX-EN-PROVENCE", "suggestions": [{ "type": "CREATE_CALENDAR_EVENT", "text": "Ajouter au calendrier", "postbackData": "calendar_entretien", "title": "Entretien Proman Aix-en-Provence", "description": "Entretien avec un recruteur Proman", "startTime": "2026-09-19T11:30:00", "endTime": "2026-09-19T11:45:00" }] }}

MSG 6 TEXT Validation


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "𝗠𝗲𝗿𝗰𝗶 𝗽𝗼𝘂𝗿 𝘃𝗼𝘁𝗿𝗲 𝗰𝗵𝗼𝗶𝘅 \n Votre entretien est validé. Vous pouvez contacter notre agence ou reprogrammer votre rendez-vous :", "suggestions": [ { "type": "DIAL_PHONE", "text": "Appeler l'agence d'AIX", "postbackData": "call_aix_agency", "phoneNumber": "+33400000000" }, { "type": "OPEN_URL", "text": "Reprogrammer mon RDV", "postbackData": "Reprogrammer_mon_rdv", "url": "https://votre-lien.com" } ] }}

Flow 05

Hotels & travel

12 posts

In the tourism and hospitality industries, RCS is transforming the customer experience and driving upselling. It enables automated management of pre-stay tasks—tasks that previously required staff to spend several minutes or hours per guest. Today, a messaging workflow can handle this work:

Booking confirmation with details of your stay.
Additional services (room upgrade, spa, cab) available via carousel.
Integrated flight and check-in notifications with map.

MSG 1 CARD Reservation Confirmation


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "CARD", "orientation": "VERTICAL", "alignment": "LEFT", "content": { "title": "𝗩𝗼𝘁𝗿𝗲 𝗿é𝘀𝗲𝗿𝘃𝗮𝘁𝗶𝗼𝗻 𝗲𝘀𝘁 𝗰𝗼𝗻𝗳𝗶𝗿𝗺é𝗲 🎉", "description": "Hôtel Riviera • Du 12 au 15 octobre 2026 • Chambre double vue mer • Arrivée à partir de 14h00", "media": { "height": "TALL", "fileUrl": "https://VOTRE-IMAGE.jpg" } }, "suggestions": [ { "type": "CREATE_CALENDAR_EVENT", "text": "Ajouter au calendrier", "postbackData": "calendar_sejour", "title": "Séjour Hôtel Riviera", "description": "Réservation Hôtel Riviera — Chambre double vue mer", "startTime": "2026-10-12T14:00:00", "endTime": "2026-10-15T11:00:00" } ] }}

MSG 2 TEXT Pre-check-in


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "⏱️ Gagnez du temps à votre arrivée : effectuez votre pré-check-in ici dès maintenant.", "suggestions": [ { "type": "REPLY", "text": "Pré-check-in", "postbackData": "pre_check_in" }, { "type": "REPLY", "text": "À l'arrivée", "postbackData": "a_l_arrivee" } ] }}

MSG 2 TEXT Estimated time of arrival


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "⏱️ Pour préparer au mieux votre arrivée, indiquez votre heure d'arrivée estimée :", "suggestions": [ { "type": "REPLY", "text": "Avant 14h", "postbackData": "avant_14h" }, { "type": "REPLY", "text": "14h-18h", "postbackData": "14h_18h" }, { "type": "REPLY", "text": "Après 18h", "postbackData": "apres_18h" } ] }}

MSG 4 TEXT Drinks upon arrival


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "🍾 Pour votre arrivée, que préférez-vous ?", "suggestions": [ { "type": "REPLY", "text": "Boissons fraîches", "postbackData": "boissons_fraiches" }, { "type": "REPLY", "text": "Boissons chaudes", "postbackData": "boissons_chaudes" }, { "type": "REPLY", "text": "Boissons alcoolisées", "postbackData": "boissons_alcoolisees" } ] }}

MSG 5 TEXT Additional Services


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "En terme de service additionnel, que souhaitez-vous ?", "suggestions": [ { "type": "REPLY", "text": "Parking privatif", "postbackData": "parking_privatif" }, { "type": "REPLY", "text": "Petits déjeuners", "postbackData": "petits_dejeuners" }, { "type": "REPLY", "text": "Les 2", "postbackData": "parking_et_petits_dejeuners" } ] }}

MSG 6 TEXT Confirmation of Requests


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "✅ Super, nous avons bien pris en compte vos demandes." }}

MSG 7 TEXT Introduction to Activities


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "Voici les activités proposées par l'hôtel." }}

MSG 8 Carousel Activities Carousel


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "CAROUSEL", "cardWidth": "MEDIUM", "contents": [ { "title": "Piscine", "description": "Extérieure chauffée. Serviettes fournies.", "media": { "height": "TALL", "fileUrl": "https://VOTRE-IMAGE-PISCINE.jpg" }, "suggestions": [ { "type": "REPLY", "text": "Voir horaires", "postbackData": "piscine" } ] }, { "title": "Cours de sport", "description": "Yoga, fitness, pilates. Tous niveaux.", "media": { "height": "TALL", "fileUrl": "https://VOTRE-IMAGE-SPORT.jpg" }, "suggestions": [ { "type": "REPLY", "text": "Voir planning", "postbackData": "planning_yoga" } ] }, { "title": "Spa & bien-être", "description": "Massages, soins, jacuzzi. Sur réservation.", "media": { "height": "TALL", "fileUrl": "https://VOTRE-IMAGE-SPA.jpg" }, "suggestions": [ { "type": "REPLY", "text": "Réserver le spa", "postbackData": "reservation_spa" } ] } ] }}

MSG 9 TEXT Spa Availability


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "✨ SPA Hôtel Riviera ✨\nVoici une disponibilité :\n⏱️ Demain à 15h00 pour un massage relaxant de 50 min.\n\nSouhaitez-vous réserver ce créneau ?", "suggestions": [ { "type": "REPLY", "text": "Je réserve", "postbackData": "reservation_spa_15h00" }, { "type": "REPLY", "text": "Autre horaire", "postbackData": "autre_horaire_spa" } ] }}

MSG 10 TEXT Add SPA calendar


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "Ajoutez l'événement SPA à votre calendrier :", "suggestions": [ { "type": "CREATE_CALENDAR_EVENT", "text": "Ajouter au calendrier", "postbackData": "calendar_spa", "title": "SPA Hôtel Riviera — Massage relaxant", "description": "Massage relaxant 50 min — SPA Hôtel Riviera", "startTime": "2026-10-13T15:00:00", "endTime": "2026-10-13T15:50:00" } ] }}

MSG 11 TEXT Express Departure


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "✨ Votre séjour se termine demain ✨\nSouhaitez-vous un départ express ?", "suggestions": [ { "type": "REPLY", "text": "Oui, départ express", "postbackData": "depart_express" }, { "type": "REPLY", "text": "Passer à la réception", "postbackData": "passage_reception" } ] }}

MSG 12 TEXT Customer Review


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "Nous espérons que vous avez apprécié votre séjour 🌴.\nPartagez votre avis en 1 clic :", "suggestions": [ { "type": "OPEN_URL", "text": "Donner mon avis", "url": "https://VOTRE-LIEN-AVIS.fr", "postbackData": "donner_mon_avis" } ] }}

Flow 06

Logistics & delivery tracking

6 messages

As with other industries that rely on notifications, RCS makes it possible to track logistics within a single conversation:

Real-time notifications on the status of your package.
Reschedule delivery with a single click.
Interactive tracking map.

MSG 1 CARD Booking Confirmation


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "CARD", "orientation": "VERTICAL", "alignment": "LEFT", "content": { "title": "📦 Rappel de livraison 📦", "description": "Colis #A123 Prévue le 23/09/2025 entre 14h00 et 18h00. Confirmer ou reporter ce créneau ?", "media": { "height": "TALL", "fileUrl": "https://VOTRE-IMAGE-LIVRAISON.jpg" } }, "suggestions": [ { "type": "REPLY", "text": "Confirmer", "postbackData": "confirmer_livraison" }, { "type": "REPLY", "text": "Reporter", "postbackData": "reporter_livraison" } ] }}

MSG 2 TEXT Delivery Confirmation


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "🎉 Bonne nouvelle ! Votre livraison est confirmée. Dès demain, vous recevrez l'horaire exact de passage de votre livreur pour vous organiser en toute sérénité." }}

MSG 3 TEXT: Delivery person on the way


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "🚚 Votre livreur arrive aujourd'hui entre 14h00 et 16h30 pour le colis #A123.\nConfirmez votre présence ou reportez.", "suggestions": [ { "type": "REPLY", "text": "Je suis dispo", "postbackData": "je_suis_dispo" }, { "type": "REPLY", "text": "Reporter", "postbackData": "reporter_livraison" } ] }}

MSG 4 TEXT Rescheduling of delivery


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "Choisissez un nouveau créneau pour votre livraison #A123 :", "suggestions": [ { "type": "REPLY", "text": "Demain 9h-12h", "postbackData": "creneau_demain_9h_12h" }, { "type": "REPLY", "text": "Demain 14h-18h", "postbackData": "creneau_demain_14h_18h" }, { "type": "REPLY", "text": "Point relais", "postbackData": "point_relais" } ] }}

MSG 5 Carousel Pickup Point


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "CAROUSEL", "cardWidth": "MEDIUM", "contents": [ { "title": "Relais — Rue Duverger", "description": "7/7 24H/24", "media": { "height": "TALL", "fileUrl": "https://VOTRE-IMAGE-RELAIS-1.jpg" }, "suggestions": [ { "type": "REPLY", "text": "Choisir relais Duverger", "postbackData": "relais_duverger" } ] }, { "title": "Relais — Avenue Victor Hugo", "description": "Lun-Sam 8h-20h", "media": { "height": "TALL", "fileUrl": "https://VOTRE-IMAGE-RELAIS-2.jpg" }, "suggestions": [ { "type": "REPLY", "text": "Choisir relais Victor Hugo", "postbackData": "relais_victor_hugo" } ] }, { "title": "Relais — Place du Marché", "description": "Lun-Dim 7h-22h", "media": { "height": "TALL", "fileUrl": "https://VOTRE-IMAGE-RELAIS-3.jpg" }, "suggestions": [ { "type": "REPLY", "text": "Choisir relais Marché", "postbackData": "relais_marche" } ] } ] }}

MSG 6 Relay Point Confirmation Card + Route


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "CARD", "orientation": "VERTICAL", "alignment": "LEFT", "content": { "title": "📍 Retrait en point relais", "description": "Colis #A123 prêt au Relais Shop City\n4 Rue Duverger, 13003 Marseille\nCode retrait : 7F3Q", "media": { "height": "TALL", "fileUrl": "https://VOTRE-IMAGE-RELAIS.jpg" } }, "suggestions": [ { "type": "SHOW_LOCATION", "text": "Itinéraire", "postbackData": "itineraire_relais", "latitude": 43.296482, "longitude": 5.381800, "label": "Relais Shop City — 4 Rue Duverger, 13003 Marseille" } ] }}

Flow 07

Insurance & claims management

4 messages

There are numerous use cases for RCS in the insurance sector:

Accident reporting directly from the messaging system.
Sharing photos or videos for a report.
Unified case tracking with clear steps.
You can contact a representative without using a third-party app.

MSG 1 text Initial contact regarding a claim


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "Bonjour Martin Dupont. D'abord, assurez-vous que tout le monde va bien et mettez-vous en sécurité.\nQue souhaitez-vous faire maintenant ?", "suggestions": [ { "type": "DIAL_PHONE", "text": "Assistance 24/7", "postbackData": "assistance_24_7", "phoneNumber": "+33XXXXXXXXX" }, { "type": "REPLY", "text": "Faire l'e-constat", "postbackData": "faire_e_constat" }, { "type": "REPLY", "text": "Déclarer le sinistre", "postbackData": "declarer_sinistre" } ] }}

MSG 2 TEXT List of e-report documents


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "Pour l'e-constat, préparez :\nPermis de conduire\nCarte grise\nAttestation d'assurance\nPhotos des dégâts\nPhotos du contexte" }}

MSG 3 TEXT Sending documents


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "Vous pouvez nous envoyer les documents en PDF ou en photo ici quand vous êtes prêt." }}

MSG 4 TEXT Confirmation of case opening


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "Votre déclaration de sinistre est bien ouverte. Un conseiller vous contactera dans les quelques secondes pour les prochaines étapes." }}

Flow 08

Integrated payment & OTP

3 messages

The RCS can play a key role in securing transactions in an era where even the slightest vulnerability is exploited. The verified brand profile enables full transparency:

Secure payment integrated into the message (without redirection to an external site).
OTP (One Time Password) sent via verified profile, more secure than conventional SMS .

MSG 1 text Payment confirmation


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "🔒 [MyShop] Paiement en ligne à valider :\nMontant : 129,90 €\nCarte : •••• 4821\nTransaction : MS-BF4C21\nHorodatage : 19/09/2025 14:37 [Europe/Paris]\nSouhaitez-vous valider cette opération ?", "suggestions": [ { "type": "REPLY", "text": "Valider le paiement", "postbackData": "valider_paiement" }, { "type": "REPLY", "text": "Refuser", "postbackData": "refuser_paiement" } ] }}

MSG 2 TEXT Payment confirmed


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "[MyShop] Paiement validé \nMontant : 129,90 €\nCarte : •••• 4821\nTransaction : MS-BF4C21\nHorodatage : 19/09/2025 14:39 [Europe/Paris]." }}

MSG 3 TEXT Payment declined


{ "recipient": { "to": "33XXXXXXXXX" }, "body": { "type": "TEXT", "text": "🚫 [MyShop] Paiement refusé.\nTransaction : MS-BF4C21\nAucun débit n'a été effectué.\nPar sécurité, vous pouvez :", "suggestions": [ { "type": "OPEN_URL", "text": "Changer mot de passe", "url": "https://VOTRE-LIEN-MDP.fr", "postbackData": "changer_mot_de_passe" }, { "type": "OPEN_URL", "text": "Vérifier activités", "url": "https://VOTRE-LIEN-ACTIVITES.fr", "postbackData": "verifier_activites" }, { "type": "DIAL_PHONE", "text": "Appeler le support", "phoneNumber": "+33XXXXXXXXX", "postbackData": "appeler_support" } ] }}

Components

RCS UI Examples

3 types

Incorporate these three ready-to-use RCS templates into your workflows and boost your ROI—Carousel, Card, and Text. Copy, customize, and send.

Example 1 Card Call to action


{
 "recipient": { "to": "33XXXXXXXXX" },
 "body": {
 "type": "CARD",
 "orientation": "VERTICAL",
 "alignment": "LEFT",
 "content": {
 "title": "Le RCS est disponible chez smsmode 🚀",
 "description": "+100 marques ont déjà lancé leur agent RCS avec smsmode©. Votre enregistrement d’agent offert via ce message.",
 "media": {
 "height": "TALL",
 "fileUrl": "https://www.smsmode.com/img/visuel-campagne-rcs-smsmode.png"
 }
 },
 "suggestions": [
 {
 "type": "OPEN_URL",
 "text": "Enregistrer mon agent",
 "url": "https://www.smsmode.com/enregistrement-agent-rcs/",
 "postbackData": "open_register_agent"
 }
 ]
 }
}

3 types

Example 1 CAROUSEL Featured product/service


{
 "recipient": {
 "to": "33XXXXXXXXX"
 },
 "body": {
 "type": "CAROUSEL",
 "cardWidth": "MEDIUM",
 "contents": [
 {
 "title": "Le RCS, le canal qui monte",
 "media": {
 "height": "MEDIUM",
 "fileUrl": "https://www.smsmode.com/img/card-1-rcs-demo.png"
 },
 "suggestions": [
 {
 "type": "OPEN_URL",
 "text": "Découvrir le canal",
 "url": "https://www.smsmode.com/solutions-sms/rcs-messagerie-mobile/#fonctionnalite",
 "postbackData": "open_rcs_canal"
 }
 ]
 },
 {
 "title": "Un canal pensé pour vos usages, vérifié et sécurisé",
 "description": "Notifications, promotions, RDV… envoyez des messages riches et certifiés, via une plateforme sécurisée.",
 "media": {
 "height": "MEDIUM",
 "fileUrl": "https://www.smsmode.com/img/card-2-rcs-demo-profil-certifie.jpg"
 },
 "suggestions": [
 {
 "type": "OPEN_URL",
 "text": "Nos engagements & usages",
 "url": "https://www.smsmode.com/solutions-sms/rcs-messagerie-mobile#avantages",
 "postbackData": "open_rcs_avantages"
 }
 ]
 },
 {
 "title": "Prêts à faire décoller votre communication client ?",
 "media": {
 "height": "MEDIUM",
 "fileUrl": "https://www.smsmode.com/img/illus-demo-rcs-smsmode.png"
 },
 "suggestions": [
 {
 "type": "DIAL_PHONE",
 "text": "Appeler un expert",
 "phoneNumber": "+33491056463",
 "postbackData": "call_expert"
 }
 ]
 }
 ]
 }
}

Example 1 : Promotional Text Message


{
 "recipient": {
 "to": "33XXXXXXXXX"
 },
 "body": {
 "type": "TEXT",
 "text": "Bienvenue dans l’univers du RCS ! 🎉\n\nDécouvrez le nouveau canal qui transforme la communication client.\n\nDialoguez sans limites de tailles, 𝘢𝘫𝘰𝘶𝘵𝘦𝘻 𝘥𝘶 𝘴𝘵𝘺𝘭𝘦 sur 𝘃𝗼𝘁𝗿𝗲 𝘁𝗲𝘅𝘁𝗲.\n\nJoignez des médias riches et communiquez depuis un profil de marque vérifié.\n\nLe futur du marketing mobile est là 🚀"
 }
}

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