SUCCESS STORIES
Discover the best success stories of our customers who have run inspiring and successful mobile campaigns. Thanks to our solutions, these companies have made mobile messaging a major asset for their communication strategies.
OODRIVE AND OTP SMS
Oodrive is the European leader in sensitive data management for companies. More than one million people use their:
- Oodrive Work to collaborate and share confidential content,
- Oodrive Meet to organise and hold sensitive governance meetings,
- Oodrive Sign to automate and accelerate business processes involving electronic signatures with legal value.
1,500 CUSTOMERS USE THE OODRIVE SIGN ELECTRONIC SIGNATURE
OTP SMS AND NOTIFICATION TO IMPROVE THE AUTHORISATION EXPERIENCE
DEMATERIALIZATION THAT HAS ENABLE IN 2021 TO REDUCE THE FOOTPRINT BY THE EQUIVALENT OF 52,000 ROUND-THE-WORLD TRIPS IN CO2
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THE OODRIVE X STUDY CASE SMSMODE©
SMS dedicated to electronic signatures
For its electronic signature solutions with full probative value, Oodrive Sign capitalises on the power of SMS to authenticate, accelerate and make the dematerialisation of agreement and approval workflows easier
Workflow acceleration as a priority
Notification to the signatory(ies) of the contract when a document needs to be signed. Identification and consent process of the signatories. Alert message when a document is countersigned by all parties.
For Oodrive Sign, all the key moments in the dematerialised
signature process are associated with a scenario triggering the sending and/or receiving of an automated SMS messages via API requests implemented in their secure SaaS environment.
We have recently introduced SMS to push the contract to the signatory in addition to email to notify them more quickly that a document is available to sign.
Alexandre Mermod, Product Manager Oodrive Sign
The stated goal: make remote approvals as fluid and short as possible and support the diversity of uses, particularly mobility. This method gives an undeniable advantages for the dematerialisation and digitalisation of business processes.
Spotlight on authentication
How SMS dual authentication streamlines identity verification
Simple signature, advanced signature, qualified signature. The degree of identity verification of the signatory and the guarantee of the document differs between these different levels of security of an electronic signature.
A One Time Password sent by SMS is generated for ONE signatory and for ONE contract. The signatory must re-enter this code on the contract. It is this precise action that is the legal basis for consent in the case of a remote signature.
Alexandre Mermod, Product Manager Oodrive Sign
SMS 2FA — two-factor authentication — is a key component of remote signature authentication and is a necessary element of proof to elevate a “simple” signature to an “advanced” one.
Commonly used in the sector and particularly well accepted by users, this unique and temporary code ensures the second authentication factor of the signatory (after the email which integrates a secure link to the document to be signed), reinforces the legal proof file and links the person to the act.
Another application of double authentication by SMS implemented by Oodrive Sign is the “dialog signature”. This solution opens the door to a 100% mobile signature. For the signatory, there is no need to enter the OTP code received in the contract displayed on his web browser (which he will probably have forgotten in the meantime); everything takes place on the SMS message service. They simply reply to the SMS received by re-entering the code... and the signature is instantly approved on the Oodrive Sign application. An innovative and fluid technology that sweeps away the friction points of a classic One Time Password!
STRONG POINTS OF THE SMS CHANNEL
A very high level of confidence in the SMS OTP from the population
Instantaneous delivery and rapid recognition of SMS messages
Perfect adaptation to mobile situations
WEAKNESSES OF THE SMS CHANNEL
A rather high cost
Some temporary deliverability problems (mobile off, out of coverage, etc.), which block authentication
Evidential value of the SMS
The legal aspect of digital identification
In the context of the dematerialisation of documents, the SMS 2FA is a main asset to univocally guarantee the identification of the signatory and the integrity of the signed document. This method of remote digital identification is part of a strict legal framework defined by the European eIDAS regulation.
SMS is considered by these organisations as a secure and highly reliable authentication method.
The highly secure, unique digital identity on which SMS 2FA is based is associated with the SIM card and the obligation on telecom operators to verify the subscriber's identity.
Fabien Andraud, head of sales smsmode©
This legal and evidential value of SMS cannot be provided by other mobile messaging channels (RCS, WhatsApp or Messenger), due to the absence of a verified identity associated with the opening of an account.
The future of the electronic signature lies in the progression of qualified digital signature modes to further limit the risks of identity theft. Always associated with a One Time Password received by SMS, they include a more advanced verification of the identity document — on photo, by video, by face scan to identify a signatory — or even signing face to face remotely thanks to augmented reality!
Innovations on which Oodrive plays a pioneering role...
we are smsmode©
European mobile messaging platform, expert and specialist in the market with nearly 20 years of experience, we support European brands in the integration of A2P mobile messaging in their mobile strategies. To this end, we offer a range of mobile channels (SMS, TTS but also RCS, WhatsApp Business or Verified SMS) which opens up new omnichannel possibilities.
To find out more about our solutions, contact one of our customer success managers to discuss.
We will be happy to show you the potential of mobile messaging, give you a demonstration, etc.