Canvassing for CPF totally prohibited
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Introduction
LAW no. 2022-1587 of December 19, 2022 to fight against fraud in the personal training account and to prohibit the canvassing of its holders (1) - Légifrance (legifrance.gouv.fr)
Commercial canvassing of holders of a personal training account is prohibited by call, by SMS, by e-mail, and via social networks; this includes :
- The prohibition on collecting personal data (in particular the amount of rights registered on the CPF, identification data allowing access to the CPF dematerialized service).
- Prohibition on entering into training contracts.
On the other hand, requests in connection with a training course in progress and related to the purpose of the course remain authorized.
Any breach is punishable by a maximum administrative fine of €75,000 for a natural person and €375,000 for a legal person.
Application and operational framework (2023):
Decree no. 2023-1350 of December 28, 2023 implements a number of provisions of Law 2022-1587, in particular increased supervision of subcontracting (requirements aligned with those of service providers, including Qualiopi certification).
Financial management and collection (2024):
Decree no. 2024-587 of June 25, 2024 specifies the procedures for enforced collection of debts and financial management of the CPF, in line with the fight against fraud.
New law "against all forms of public assistance fraud" (2025):
Law no. 2025-594 of June 30, 2025 introduces a paradigm shift for telephone canvassing:
- Prohibition from July 1ᵉʳ of telephone, email, SMS and social network canvassing in the energy renovation and disability/aging adaptation sectors.
- Prohibition in principle of telephone canvassing without consent by summer 2026 (transition to an opt-in regime), with further details to be provided by decree.
Numbering and caller authentication (Arcep, 2025):
Arcep is consulting on the evolution of the national numbering plan to better prevent number theft and impose verification (by operators) of the caller numbers authorized by each customer. The project also provides for display rules when authentication fails (e.g. presentation of a "99 99 99 99 99" value) and the creation of a category of numbers dedicated to messages of general interest. Contributions expected by September 26, 2025.
Source ARCEP
For all unwanted or fraudulentSMS, the 33700 system remains the official reporting channel, operated with the support of operators and the authorities.
As a mobile messaging service provider, we are directly subject to these legal frameworks. We maintain and reinforce our technical and operational measures to ban these uses from our platform. :
- Enhanced sender ID checks and ex-ante campaign verification, in line with industry best practice and operator requirements.
- Proactive filtering of links (the main vector for smishing attempts), in addition to suspicious content detection mechanisms.
- Strict compliance with applicable laws; as stated in our GTCU, any use of our shipping service implies your compliance with applicable national and international laws.
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