ASSURTECH
How to make authentication more accessible with voice OTP?
Experts in health and provident protection solutions, CNP Assurances Protection Sociale needed a voice solution to secure account creation and connections to extranet, customer site or customer area-type sites, for users with a rather high average age, and in compliance with accessibility requirements.
For this voice MFA requirement, the Front-end team was looking for a text-to-voice solution that could include a variable part corresponding to the OTP code to be entered in the web interfaces.
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The SMS TTS solution enabled them to achieve the following results:
Universal distribution
The voice channel enables the temporary code to be addressed both on a mobile/smartphone AND on a landline.
Optimum accessibility
Voice OTP meets the need to include users who don't have a cell phone or who can't read text messages.
Proven use
Representing around 6% of OTPs sent, the use of voice OTPs is higher than initially estimated.
Enhanced security
Enabling multi-factor authentication increases the overall security of services.
Find out in detail how the smsmode voice OTP© has enabled CNP Assurance to offer authentication for more direct, personalized and efficient interactions.
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