How can we improve the accessibility of authentication using voice-based OTP?
As experts in health and life insurance solutions, CNP Assurances Protection Sociale offers social protection solutions to both professionals and individuals, as well as innovative services for employers and their employees.
1,4 M
Protected persons
900 M
euros in revenue
About
As experts in health and life insurance solutions, CNP Assurances Protection Sociale offers social protection solutions to both professionals and individuals, as well as innovative services for employers and their employees.
SECTOR OF ACTIVITY
Insurance
COMPANY SIZE
1,400 employees
CREATION DATE
1959
LOCATION
International
CHANNELS
SMS • TTS • OTP
INTEGRATION
API
USE CASES
Download the CNP Assurances Case Study for free
Issues
CNP Assurances needed an accessible voice solution to secure user authentication for its older customer base, in compliance with accessibility requirements.
To have a voice authentication solution deployed in 56 countries
Ensuring a Product Is GDPR-Compliant in Europe
Profits & results
By integrating the SMS TTS solution, CNP Assurances Protection Sociale was able to secure its multi-factor authentication and make it accessible on a large scale:
• Universal delivery: code sent to both cell phones and landlines
• Enhanced security through MFA
• Proven usage: ~6% of OTPs sent via voice
Today, we are fully satisfied with the voice-based MFA solution, which has been rolled out beyond France to 56 country codes. We are also planning to expand its use to other areas of our customer platform.
Olivier Parriche
Head of the Front-End Division, CNP Assurances Social Protection
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