They trust us
Examples and case studies of using the SMS sending made by some of our 10 000 customers, start-up or international groups.
Doctolib, the leader in medical appointment scheduling, has chosen smsmode©
Doctolib is the leader in online appointment booking for health professionals.
Doctors, dentists, physiotherapists, specialists... Every day, more and more of them entrust their diaries to the platform. By 2021, no less than 300,000 healthcare workers will be using it on a daily basis.
On the patient side, Doctolib makes access to care fast and affordable, allowing users to make appointments with the specialist of their choice in a few clicks. The success is equally impressive, with over 60 million patients by 2021 (France and Germany).
From the outset, Doctolib has relied on SMS to simplify life for doctors and patients alike. To deploy SMS, Doctolib has chosen smsmode©.
We've been supporting the French scale-up since its creation in 2013. A story that began with appointment confirmations by SMS and has grown to include appointment reminders and changes, double authentication by double authentication via SMS OTP authentication for secure connections, and password resets.
Enabling health professionals to focus on their work
By offering a complete solution to practitioners, Doctolib allows them to offload many administrative tasks so that they can focus on health and people.
With this in mind, over time the platform has added new functionalities to its professional software to ensure complete patient care. This proactive approach enables healthcare professionals to develop their business while benefiting from a high degree of agility in the management of their practices. Appointment reminders at SMS, present since the very beginning of Doctolib, enable the platform to make life easier for healthcare professionals by reducing no-shows by 30%, simplifying and optimizing diary management and reducing in-office telephone calls.
The aim is still the same: to free up medical time, with an online platform/SMS duo that adapts to the activities of healthcare professionals.
Appointments are booked online by the patient, without the need for professional intervention. Automated reminders via SMS enable doctors to alert patients to all appointment-related actions:
- confirmation,
- cancellation notifications,
- validation of a timetable change.
The SMS website plays a central role in Doctolib's business model, and contributes to the scale-up's innovative approach to booking medical appointments.
It's no coincidence that many other players in the healthcare, human resources and temporary employment sectors have adopted SMS to notify appointments. Close to people and adapted to all audiences, SMS is the perfect channel for conveying precise information and ensuring that it is read.
Improving access to care for patients
Thanks to Doctolib, access to care for patients is fast and specialists are accessible.
The platform proved essential during the COVID-19 pandemic, demonstrating its enormous organizational potential and, in particular, promoting the democratization of teleconsultation. By relying on smsmode© to send its SMS, Doctolib benefits from the robustness of our API and the quality of our routes. During the crisis, the platform was thus able to deliver all its critical messages, regardless of the tension and volumes involved.
The SMS appointment reminder is also essential for the patient. It reassures the patient that the appointment will be kept, confirms the date and time of the appointment, and contains a link to any additional information the patient may need. If Doctolib boasts a satisfaction rate of 97%, it's no doubt due to SMS . It offers patients clear access to care, answers all their questions in advance, and lets them manage their appointments independently.
All these innovations mean that Doctolib is now the number one solution for making medical appointments beyond the French borders, already the leader in Germany, with a growing presence in Italy and Switzerland.
Why Doctolib chose smsmode©
Security and confidentiality
Doctolib is one of our customers for whom confidentiality is crucial. At smsmode©We make it a point of honor to apply a very strict policy in terms of security and confidentiality. This is one of the reasons why our customers choose our solutions, especially those handling sensitive and/or confidential data such as medical data.
With our partner Doctolib, this need for security and privacy is met in many ways:
- Advanced verification of all profiles, users and healthcare professionals, implemented on the Doctolib platform thanks to double authentication, made possible by sending a OTP SMS via smsmode©.
- Total security and confidentiality for data passing through our services thanks to message encryption (AES-128 CBC protocol).
- An optimal level of security and reliability, as a result of hosting data in ISO 27001 certified data centres.
- GDPR compliant thanks to our commitment to the CNIL.
The performance of our solutions
Solutions smsmode© enable us to offer Doctolib and all our customers :
- Increased proximity, with 24/7 contactable and personalised support.
- Optimal route quality, allowing the routing of large amounts of traffic, without the need for grey routes or loss of transmission tracking.
- A direct operator connection (ARCEP approval as a French telecom operator) for competitively priced messages, routed without intermediaries, at maximum speed.
Test the appointment reminder with the Google Calendar plugin
Install our Google Calendar plugin in just a few clicks and send SMS confirmations automatically from your Google calendar.
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Documentation of the Google Calendar module
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Products used by Doctolib
NOTICE SMS
Improve customer relations by automatically informing your customers about order follow-ups, appointment reminders, etc.
- Make your brand accessible to your customers at any time
- Create a regular link with your interlocutors and increase their satisfaction
- Ensure better follow-up of appointments, reservations, purchases, etc.
OTP SMS
Secure your data by incorporating an extra step that prevents 99.9% of account compromise attacks.
- Equip your services with dual authentication (2FA) thanks to OTP
- Benefit from a dedicated channel for routing SMS OTP
- Rely on support to help you integrate the 2FA