- Doctolib
Doctolib, the leader in medical appointment scheduling, has chosen smsmode©
Doctolib is revolutionizing online appointment booking, simplifying access to care for millions of patients. The platform helps over 300,000 healthcare professionals manage their diaries, while offering over 60 million patients a quick and easy way to book appointments. smsmode© I would like to thank Doctolib for all these messages.
SUMMARY
Introduction
Doctolib is the leader in online appointment scheduling for healthcare professionals.
Doctors, dentists, physiotherapists, specialists... Every day, more and more of them entrust their diaries to the platform. By 2025, 390,000 healthcare professionals will be using it on a daily basis.
On the patient side, Doctolib makes access to care fast and affordable, enabling users to book appointments with the specialist of their choice in just a few clicks. Success is just as impressive, with over 90 million patients by October 2024 (Europe).
From the outset, Doctolib has relied on SMS to simplify life for doctors and patients alike. To deploy SMS, Doctolib has chosen smsmode©.
We've been supporting the French scale-up since its creation in 2013. A story that began with SMS appointment confirmations and has grown to include appointment reminders and changes, double double authentication via SMS OTP double authentication for secure connections, and password resets.
SUCCESS STORY
Find out more about Doctolib's Sucess Story
and how SMS contributes to the success of the MedTech leader.
Enabling health professionals to focus on their work
By offering a complete solution to practitioners, Doctolib allows them to offload many administrative tasks so that they can focus on health and people.
With this in mind, over time the platform has added new functionalities to its professional software to ensure complete patient care. This proactive approach enables healthcare professionals to develop their business while benefiting from a high degree of agility in the management of their practices. SMS appointment remindersappointment reminder, present since the very beginning of Doctolib, enables the platform to make life easier for healthcare professionals by reducing no-shows by 30%, simplifying and optimizing diary management and reducing in-office telephone calls.
an online SMS duo that adapts to the activities of healthcare professionals.
The aim is always the same: to free up medical time. Appointments are booked online by the patient, without the need for professional intervention. Automated SMS reminders enable doctors to alert patients of all appointment-related actions:
- confirmation,
- cancellation notifications,
- validation of a timetable change.
The SMS website plays a central role in Doctolib's business model, and contributes to the scale-up's innovative approach to booking medical appointments.
It's no coincidence that many other players in the healthcare, human resources and temporary employment sectors have adopted SMS to notify appointments. Close to people and adapted to all audiences, SMS is the perfect channel for conveying precise information and ensuring that it is read.
Improving access to care for patients
Thanks to Doctolib, access to care for patients is fast and specialists are accessible.
The platform proved essential during the COVID-19 pandemic, demonstrating its enormous organizational potential and, in particular, promoting the democratization of teleconsultation. By relying on smsmode© to send its SMS, Doctolib benefits from the robustness of our API and the quality of our routes. During the crisis, the platform was thus able to deliver all its critical messages, whatever the tension and volumes involved.
The SMS appointment reminder is also essential for the patient. It reassures the patient that the appointment will be kept, confirms the date and time of the appointment, and contains a link to any additional information the patient may need. If Doctolib boasts a 97% satisfaction rate, SMS is certainly a factor. It provides patients with easy access to care, answers all questions in advance and enables them to manage their appointments independently.
All these innovations mean that Doctolib is now the number one solution for making medical appointments beyond the French borders, already the leader in Germany, with a growing presence in Italy and Switzerland.
Why Doctolib chose smsmode©
Security and confidentiality
Doctolib is one of our customers for whom confidentiality is crucial. At smsmode©We make it a point of honor to apply a very strict policy in terms of security and confidentiality. This is one of the reasons why our customers choose our solutions, especially those handling sensitive and/or confidential data such as medical data.
With our partner Doctolib, this need for security and privacy is met in many ways:
- Advanced verification of all profiles, users and healthcare professionals, implemented on the Doctolib platform thanks to double authentication, made possible by sending a OTP SMS via smsmode©.
- Total security and confidentiality for data passing through our services thanks to message encryption (AES-128 CBC protocol).
- Optimum security and reliability, thanks to data hosting in ISO 27001-certified data centers.
- RGPD compliance thanks to our commitment to the CNIL.
The performance of our solutions
Solutions smsmode© enable us to offer Doctolib and all our customers :
- Increased proximity, with personalized support available 24/7.
- Optimal route quality, allowing the routing of large amounts of traffic, without the need for grey routes or loss of transmission tracking.
- A direct operator connection(ARCEP approval as a French telecom operator) for competitively priced messages, routed without intermediaries, at maximum speed.
Test the appointment reminder with the Google Calendar plugin
Install our Google Calendar plugin in just a few clicks and send confirmation SMS automatically from your Google calendar.
Products used by Doctolib
SMS notification
Improve customer relations by automatically informing your customers of order follow-ups, appointment reminders, etc.
- Make your brand accessible to your customers at any time
- Create a regular link with your interlocutors and increase their satisfaction
- Ensure better follow-up of appointments, reservations, purchases, etc.
OTP SMS
Secure your data with an extra step that prevents 99.9% of account compromise attacks.
- Equip your services with dual authentication (2FA) thanks to OTP
- Benefit from a dedicated channel for routing SMS OTP
- Rely on support to help you integrate the 2FA