Deploy it SMS in your customer journey
Acquiring a new customer can cost 5X more than retaining an existing one (invespcro). So it's time to improve your customer journey with SMS to capitalize on that loyalty. Offer an experience that meets your customers' needs and expectations by delivering the right information, at the right time. Establish a proximity that will set you apart.
THE TRUST OF YOUR FAVORITE COMPANIES
Offer a personalized experience
Delivering a good customer experience (quality of service and relationship) can win over increasingly volatile and demanding customers. Opt for a communication strategy tailored to your business and increase your conversions with a successful customer experience for greater satisfaction. Automated SMS messages are a simple and effective way of taking full advantage of the potential and performance of mobile communications with your contacts.
In this guide, identify the touch points where SMS improves the customer experience.
Discover SMS in the customer journey
SMS in the customer journey
SMS is a channel for delivering specific information: a welcome message on registration, a product availability alert, cart abandonment, expiry of information storage in the customer area, data changes, crisis management, and so on. Deployed as a complement to SMS marketing, these SMS notifications can help you stand out from the crowd and trigger purchase or re-purchase action where advertising is often insufficient.
Inform at every stage of the customer journey
Order confirmation, parcel dispatch, delivery notification, telephone reservation confirmation, product availability at the point of collection, availability at the point of sale, telephone reservation confirmation, invoices, customer service information, etc.
Relaunch at just the right moment
Vary your follow-up channels with a channel that has a wider reach than e-mail, while being less intrusive than a phone call. Alternate sales or marketing reminders with email, cart abandonment, product renewal, purchase anniversary, event, sale, etc.
Personalisation
Take advantage of the personalization functions embedded in our solution to make your communication more engaging: variables (name, product, email...), personalized sender, landing page editor, short link generator...
Retain your customers after their purchase
Birthday messageBirthday messages, satisfaction surveys, private sales, special offers, product launches, etc. Use SMS to show your contacts how special they are to you, and boost the relationship between your customers and your company.
Discover our selection of examples to inspire your first messages.
The SMS customer journey in figures
Recipients are very keen to receive SMS from companies. The more the information delivered relates to their daily lives or to a service, the greater the interest of mobile users in the SMS received, which can rise to 88%.
An impressive read rate, with SMS read within 4 minutes of receipt in 90% of cases. These are major advantages over traditional e-mail or telephone reminders. With SMS, your message is received, read and taken into account.
The return on investment for SMS is therefore 4900%. Although the profitability of SMS depends on many factors, this average means that SMS is one of, if not the, channel with the best ROI. Find out how to optimize the ROI of SMS.
Find out more about our major study based on 745 million mailings SMS.
Choose professional products and services to integrate SMS into the customer experience
Specializing in SMS since 2004, smsmode© provides marketing and notification solutions for your mobile messaging communications at the heart of the customer journey. Discover the solution that's right for you.
SaaS Platform
Take advantage of all the features you need to send messages. Accessible from a secure personal customer area, our cloud platform enables you to send your different types of messages independently (SMS Pro, Voice, Unicode and WhastApp...). The ideal solution for sending notifications as part of the customer journey.
HTTPs and RESTful APIs
Make SMS an automatable feature directly integrated into your external application (CRM, website, e-commerce site, database, mobile application, etc.). Sending and receiving SMS will become part of your application and can be triggered by events in the customer journey.
Plugins SMS
Whether you need to integrate SMS into your CRM, CMS, marketing automation tool or business application (Airtable, Freshdesk, Google Sheets, etc.); smsmode© includes a number of plugins and webhooks for sending messages from your tool, with simple installation in just a few clicks
Create your free account
Try out our SMS platform and benefit from 20 free test credits, with no obligation.