Features

StatusPage:
Statistics tracking tool

Thanks to the smsmode StatusPage^©With smsmode, you can be informed of any slowdowns or disruptions to our services. This service is entirely free on smsmode^© informs you in real time of any slowdowns, errors, downtimes and restorations of our platform.

A unified control panel

You have at your disposal a precise control panel, in real time and continuously, of the general traffic status, that of the API, and that of each of the specific products: SMS Pro, SMS Voice-TTS, SMS Unicode, SMS OTP, Mail2SMS, SMS Google Calendar, Mobile Virtual Number - SMS Reception.

How to access StatusPage smsmode^© ?

To access the routing performance history of our platform, no registration is required. You have free access to all our mailing statistics according to the different services. You can then navigate and have the history of any disturbances.

How to receive StatusPage smsmode alerts^© ?

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Need more info?

We look forward to hearing from you.

August 26, 2025 - 3 min read

Can my mobile receive RCS messages?

Elsa Paparone

Introduction

Touted for several years as the successor to SMS, the RCS (Rich Communication Services) is now a reality in 2025. Deployed progressively by operators and adopted by Google and then Apple with iOS 18, it is now compatible with the majority of recent Android and iPhone smartphones.

According to the GSMA, more than 1.5 billion active users worldwide are already using RCS, including several tens of millions in France.
But one question often comes up: can my mobile receive RCS?

In the infographic below, we explain how to check and activate RCS messaging on your Android or iPhone phone.

RCS, enriched messaging integrated into your cell phone

RCS is designed as a direct evolution of SMS and MMSnatively integrated into messaging applications. In concrete terms, it lets you exchange :

📸 High-resolution photos and videos
👥 Enriched group conversations
✅ Reading acknowledgements and input indicators
🔗 Interactive buttons, carousels, clickable links
📍 F ile sharing, maps, geolocation, QR codes and payments

In other words, your native messaging app (Google Messages on Android or Messages on iOS) now comes close to the experiences offered by WhatsApp, Messenger or iMessage, but without any additional installation.

GOING FURTHER

All RCS features

How do I know if my mobile is receiving RCS?

In 2020, only certain Android models could activate RCS via Google Messages, and support was highly operator-dependent. The situation has changed:

On Android :

Open the Google Messages app → Settings → RCS Chats → Enable.
Most recent Android smartphones (Samsung, Google Pixel, Xiaomi, Oppo, etc.) now feature this option.

On iPhone :

Since iOS 18, Apple has added RCS compatibility to the Messages app.
Simply go to Settings → Apps → Messages → RCS Messaging and enable the option.

Prerequisites:

So, by 2025, the majority of Android and iOS users can send and receive RCS without installing a third-party app.

smsmode^©RCS pioneer in France

From 2020, smsmode^© participated in the RCS pilot phase in France in collaboration with operators and Google. Since then, we have deployed a Complete RCS API which enables companies to send enriched messages (Basic, Rich and Session) to their customers.

Today, smsmode^© has helped many brands adopt this innovative channel:

🚀 Interactive marketing campaigns with carousels and CTA buttons
🔔 Enhanced transactional notifications (order confirmation, delivery tracking, appointment reminders)
🔐 Secure communications (OTP, link payments, certified document sharing)

With widespread iOS and Android support, RCS is finally becoming a universal channel and a modern alternative to SMS for businesses and consumers alike.

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Need more info?

We look forward to hearing from you.

Features

Detailed reception statistics

Your campaign has been sent. A campaign report has been automatically created which provides you with detailed and precise reception statistics for each of your mailings, allowing you to quantify the impact and effectiveness of your SMS campaign.

How do I access statistics on your customer area?

At any time, you can consult and track the reporting of each of your campaigns and the delivery status of each of your messages, in real time, in your customer area. This statistical report enables you to analyze your campaigns, ensure the deliverability of your messages and clean up your contact databases to keep them clean and healthy.

What are the key indicators (statutes) available and what are the actions to be carried out?

- Receipt rate:
Rate which groups "Received", "Sent" and "Operator delivered" statuses.
Status confirmed by the operator as received on the recipient's terminal (telephone).

- Message waiting rate:
Rate that includes "Waiting" status.
Temporary status pending receipt of operator confirmation or message error return. This number must not be removed from the address book.

- Temporary error rate:
Rate which groups together the statuses "Operator tempor. error", "Other error" and "Absence tempor. error".
Message not delivered due to a number that cannot be reached by the operator during the 24 hours Next the message. This number must be considered valid and must not be removed from the address book.

- Permanent error rate:
Rate which groups together the "Permanent error. absence" and "Routing error" statuses.
Message not delivered due to a number not recognized by operators.
This number may be considered incorrect and has been automatically removed from the address book.

- Unsubscribe rate :
Rate which includes the status "Recipient(s) blacklisted".
Message whose recipient has asked not to receive any more SMS messages from you.
This number has been automatically removed from the address book and can be consulted in the "Blacklist" section of the "My address book" page.

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Need more info?

We look forward to hearing from you.

July 03, 2025 - 5 min read

Summarize with :

ChatGPT Perplexity Gemini

What kind of RCS messages for your company?

Romain Didelot

Introduction

With the gradual arrival of the RCS on iPhone (iOS 18 then iOS 18.1 for RCS Business), brands finally have a native, enriched and secure channel for interacting with their customers. RCS, the successor to SMS, transforms mobile messaging into an interactive, engaging and 100% integrated experience... without the need for a third-party app.

But where to start? Which format should I use?
There are three RCS Business message formats, each adapted to specific use cases.

1. RCS basic

2. Single Rich Message

3. RCS Chat

1. RCS Basic

Content: text up to 160 characters + link preview
SMS fallback possible : if terminal not compatible

Advantages :

Good to know:

It's the perfect format for testing RCS with minimum effort, before moving on to richer messages.

Typical use cases :

2. Single Rich Message

Contenu : image, texte long (<1000 caractères), carrousels, CTA (boutons cliquables)
Objectif : créer un message visuel, interactif et orienté conversion

Advantages :

Ideal for one-off marketing campaigns and seasonal promotions.
Panda Tea was able to double its conversion rate during a Christmas campaign.

Use cases :

Panda Tea triples its Christmas conversion rate with an RCS Single campaign

3. Chat messages (RCS Chat)

Content: two-way conversation integrated into the messaging app, with all the enriched elements of RCS (video, PDF, links, carousels, forms).

Two modes:

Advantages

To be coupled with AI or a CRM for ultra-relevant exchanges

Use cases :

GO FURTHER

Find all the different types of content and buttons offered by RCS, integrated into your customers' native messaging system

How do I choose the right RCS format?

Objective	RCS Basic	Single Rich	RCS Chat
Simple notification	✔️
Encourage action		✔️	✔️
Integrate a chatbot or advisor			✔️
Conversion or full tunnel		✔️	✔️

Things to consider when choosing your RCS message type :

Cost :

RCS Basic and Single Rich Message are significantly more expensive than SMS. RCS Chat, on the other hand, costs on average twice as much as a Single Rich Message. And it's worth noting that a reply to your message triggers a session (RCS Chat).

A basic RCS is not intended to trigger a conversation, so you can be sure of its price.

A Rich Message can become an RCS Chat if the recipient responds with text (free text or quick reply), whereas a click on a button is not considered a response.

RCS Chat is billed by the session (24 hours sliding scale) and is therefore often more profitable for long exchanges/conversational commerce.

Depending on your use case and the way you formulate your message, you can ensure that you are (and remain) in a specific type of message.

Type	Classic subscription	Medium subscription	Premium subscription
RCS MT Basic	0,0518 €	0,0486 €	0,0468 €
RCS MT Single	0,0552 €	0,0518 €	0,0499 €
RCS Chat	0,1104 €	0,1037 €	0,0998 €
Set-up / agent	1 offered, over €100/agent	2 free, over €100/agent	4 offered, over €100/agent

Technology :

The Basic format can be sent by API, in a very similar way to SMS APIs. API SMS. So there's no need for heavy development or drastic changes to your sending process.

Target audience :

Are your customers looking for quick information, a special offer or a complete conversational experience? Each use case has its own dedicated message type.

Sensitive content :

Certain sectors (politics, health, alcohol...) may be subject to restrictions (just like SMS). Paradoxically, these are also the sectors where a verified profile can be most beneficial.

Need help launching your first RCS message?

We're with you every step of the way: format selection, message creation, API integration, RCS agent registration.

Where to start?

Starting with RCS Basic is often the best entry point: simple, fast, effective. Then let your KPIs and customer feedback guide you as you move towards more engaging formats.

Whatever your strategy, RCS lets you reinvent your mobile communications with :

Now's the time to get started!

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Need more info?

We look forward to hearing from you.

Generate and share short links for your mobile messages

A short link generator integrated into your customer area, to convert a link into a short URL of just 12 characters. No manipulation or external tools required. This short link can be used in SMS, RCS or WhatsApp Business messages. Get a short link for landing pages created via the ^smsmode© feature, or for any other URL (landing page, website, mobile application, social networks, etc.).

This URL shortener feature is only included in Classic, Medium and Premium subscriptions.

Why shorten my link via smsmode^© ?

How to shorten a URL and insert a short link on the platform smsmode^© ?

When you include a short link in your message, all you need is 12 characters (the length of a short link, smsmode^©) in place of the original link. If you don't want to personalize your short link, you can skip to step 2: using and tracking short links.

smsmode^© has set up an automatic reduction of all your links, whatever the solution used (online platform, API, Mail2SMS...) as well as an option to add "https". You can have these options activated by your account manager.

STEP 1

Creating a short link

A URL that has already been shortened will remain the same short link (unless deleted).

STEP 2

Using and tracking short links

Need more info?

We look forward to hearing from you.

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

June 13, 2025 - 5 min read

CPaaS messaging: Communicate with your customers in 3 clicks

Elsa Paparone

Introduction

Your company needs to be able to send instant, personalized messages, whatever the channel: SMS, voicemail, WhatsApp, OTP (One Time Password)...That's where messaging CPaaS (Communication Platform as a Service) comes in: a flexible A2P (Application to Person) communication platform that lets you use these channels directly online, or easily integrate them with your applications, websites or CRM tools, via simple, powerful APIs.

In this article, find out how a mobile messaging CPaaS allows you to :

What is CPaaS?

A CPaaS (Communication Platform as a Service) is a cloud platform that lets you integrate communication functionalities (sending messages, voice calls, push notifications, etc.) directly into your environment. It requires no hardware or infrastructure, and adapts perfectly to your needs. All these solutions are hosted on the Internet, backed up by network connectivity, and packaged as Application Program Interfaces (APIs) and Software Development Kits (SDKs) for easy and immediate integration.

Thanks to the user interface, the APIs, plugins And SDKs provided by a CPaaS like smsmode^©companies can :

You choose the channel that's right for you!

Why use CPaaS for mobile messaging?

The CPaaS service offers simple, fast and cost-effective access to communication functionalities. Mobile messaging, especially SMS, is at the heart of exchanges between companies and their customers:

A CPaaS allows you to exploit the full potential of these channels, not through each dedicated channel, but via a single solution. Whether it's orchestrating mailings across multiple channels according to your users' preferences, or reducing time-to-market without complex developments. A messaging and/or SMS platform also enables you to control your costs thanks to pay-per-use billing, and to guarantee maximum reliability and scalability tailored to your needs.

CPaaS vs. other delivery solutions

Solution	Advantages	Limits
CPaaS platform (like smsmode^©)	- Omnichannel communicationSMS, TTS, WhatsApp, RCS) - Rapid integration via API/SDK - Scalability, flexibility, centralized supervision	- May require initial technical support - Requires business logic to intelligently automate paths
Simple SMS provider	- Easy to install - Low cost - Interface sometimes sufficient for small volumes	- SMS only - Little or no automation - No API or unified multi-channel interface
In-house development	- Total control over functionality - Tailor-made architecture	- High development and maintenance costs - Long implementation times - Complexity of managing multiple channels

Real-life use cases for mobile messaging CPaaS

An SMS CPaaS offers an agile and powerful response to the communication needs of businesses, whatever their sector. Here are a few examples of how smsmode CPaaS can be used in practice^© :

Health & well-being

💬 Real-life example:

"A company like Doctolib has integrated our solutions to communicate with patients and doctors according to their needs. The key to success is appointment reminders by SMS or TTS, which validate telephone numbers and thus reduce patient no-shows by almost 40%.".

Fabien Andraud, Head of Sales smsmode^©

E-commerce & retail

Banking & insurance

Logistics & transport

Customer relations & support

Education & administration

The advantages of CPaaS :

All these use cases can be orchestrated from a single interface or integrated via API into your information system (CRM, ERP, business tools), with unified channel management, automated workflows and centralized reporting.

Why is it important to choose the right partner?

CPaaS providers make it easy for companies of all sizes to develop and integrate communication functionalities. A company offering its services worldwide guarantees a future for your development.

The security of your personal data

We strive to offer you the most secure CPaaS solution for your data. Preventive action is taken to stay ahead of current legislation. Their aim is to ensure the computer security of your personal data.

We are supported on a daily basis by our DPO from PINT AVOCATS, and have obtained ISO 27001 and 27701 certifications.

GOING FURTHER

smsmode security policy^©

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Need more info?

We look forward to hearing from you.

FAQ

Our tutorials

In the various tutorial formats (PDf or YouTube videos), you'll find all the help and step-by-step descriptions you need to get to grips with our SMS mailing platform. Introducing the customer area, creating a campaign, importing contacts, etc. will soon hold no secrets for you.

PDF tutorials

User's guide

Online tutorials

Knowledge Base

Youtube video tutorial

How do I send an SMS campaign?

Youtube video tutorial

How do I import contacts?

Youtube video tutorial

How do I set up the Google Calendar SMS module?

Youtube video tutorial

Platform presentation

Frequently asked questions

We have also listed the answers to the most frequently asked questions. Do not hesitate to consult this FAQ, the answers you are looking for may be there! Our team remains at your disposal on 04 91 05 64 63 for all your additional questions.

Create an SMS account

How to open an SMS account in the smsmode customer area^© ?

On the home page of the smsmode sending platform^©click on Customer areaPlease fill in the required fields and click OK. Your account is created and a welcome email is sent to the email address you provided, inviting you to finalize the creation of your account by clicking on the link in the body of the message.

How do I receive 20 free credits?

Each time you connect to your customer area, a popup will appear inviting you to fill in your details until they are validated. By validating a cell phone number, you can benefit from 20 credits. To do this, you need to enter your mobile number in the corresponding field, then request its certification by clicking on the button below this field. An SMS will be sent to you with a code that you must enter in the appropriate box. The 20 credits will then be added to your account free of charge. Click on 'New SMS' to use them.

If you cannot or do not wish to send us a mobile number, please contact us at + 33 (0) 4 91 05 64 61.

What if I've forgotten my password?

Click on the 'Forgot password' button , enter your login and validate. An email will be sent with your password to the email address you provided when registering on the site.

How do I change my password?

Log in to your account, click on the 'Password' menu . Enter the old password, then the new password and its confirmation. Confirm. The new password is saved and must be used the next time you visitsmsmode The old password is no longer valid.

How do I change my personal information?

By going to the 'Personal information' menu , you can modify your personal information, in particular change your e-mail address or add a billing address. The latter will be used to establish the online invoice when purchasing credits by card or bank transfer.

NB your account ID cannot be changed.

What is a credit alert?

You can set up an alert to show you your remaining credit balance. Log in to your customer area, click on 'Credit alert' under 'My account', and set a credit threshold. When your balance reaches this limit, an email will be sent automatically to alert you. To delete this alert, enter zero in the threshold and validate.

Send an SMS

How do I send a SMS online?

Before you cansend an SMS online, you need to be registered on the site and have credits available (see categories Opening an account and Buying SMS). Once logged in, go to New SMS, then enter the recipient's cell phone number in the Phone field. Click on Add Recipient, and the number appears in the Recipients field. Write the text of your message in the Text field, then click on Send. The SMS is sent online instantly.

How do I send an online SMS to several recipients?

For multiple recipients, and in particular an SMS campaign, enter the numbers in sequence, separated by a comma, in the Phone field, and click on Add recipient(s), the numbers appear in the Recipients field. Write the text of your message, then click on Send. The SMS is instantly sent online to each recipient.

If you cannot or do not wish to send us a mobile number, please contact us at + 33 (0) 4 91 05 64 61.

How to send an SMS online using the address book?

You cansend an SMS online if you have already entered contacts in the address book (see Address book category). Go to New SMS, then click on Select contact: the list of your contacts in the address book appears in a window. Select the recipient number(s), click on Validate, and the numbers selected appear in the Recipients field. Write the text of your message, then click on Send.
Similarly, if you have previously created groups of contacts in the address book, you can select them by clicking on Select group.

Can I send an SMS online to a foreign mobile number?

It's possible tosend SMS online anywhere in the world; the list of countries we cover is available on the International Rates page. The format of the telephone number to be used is Next : 00+country code+number (without the initial 0), or country code+number (without the initial 0).

Example: for England (country code 44) 004477000401xx or 4477000401xx.

Can I delete a programmed SMS ? Can I delete a SMS already sent?

Go to My SMS > SentSMS or ScheduledSMS , select the SMS to be deleted and click on Delete. A scheduled SMS will be deleted and not sent; an SMS already sent will be removed from the list of sent SMS . An SMS that has already been sent cannot be unsent.

Can I change a SMS at a later date?

Go to ScheduledSMS , click on the SMS you wish to modify, then click on Modify: the New SMS page is displayed with the text and recipients of your SMS. You can change these, as well as the date of sending. Click on Send to save the changes, and the scheduled SMS is modified.

Can I copy an SMS I've programmed at a later date?

Go to Scheduled SMS , click on an SMS, then click on Copy: the New SMS page appears, with the text and recipients of your SMS. You can modify the text and recipients, as well as the sending date. Click on Send, a new SMS is created (and sent if the date/time of sending is less than the current date/time), while the initial SMS remains unchanged.

Can I resend a SMS already sent? Can I create a SMS template?

Go to SMS sent, click on a SMS, then click on Resend: the New SMS page appears with the text and recipients of your SMS. You can change these, as well as the date of dispatch. Click on Send to send the new SMS online.

If you'd like to have a recurring message template, to avoid retyping the text each time, go to the 'My templates' section and manage your own templates (unlimited number).

Can I delete a number from the address book after viewing the reports?

If the receipt report is included in the type of SMS sent, you can click on the details of this SMS and the receipt reports are displayed. Then select the number to be deleted, click on Delete contacts, and the number is directly removed from the address book. Useful if you have invalid numbers in Receive error.

What if the recipient replies to SMS ?

If the recipient replies to a SMS Pro with a personalized alphanumeric sender, they will receive an error because the sender is not a telephone number. It is therefore possible tosend a SMS online with the option of replying only if you opt for SMS Pro without using a personalized sender. Recipient replies can then be viewed in the account by clicking on Received replies.

What can recipients do if they no longer wish to receive SMS ?

The recipient can reply STOP to any SMS Pro without a personalized sender. For other types of SMS, you need to include a contact number or URL in the text so that the recipient can unsubscribe from your mailing lists.

What are the different possible statuses of an SMS ?

Sent : the SMS has been sent.
Received : the SMS has been received by your correspondent's phone (which was switched on).
Delivered to operator : the SMS has been delivered to your correspondent's operator, but has not yet been received (the mobile may be switched off or outside the network reception area).
Reception error: the SMS is in error, the most frequent reasons being an invalid number, a cell phone out of service for an extended period, a cell phone switched off for 48 hours, or a full SMS inbox.

What happens if I send an SMS online to a "ported" number?

Portability (change of operator without change of number), well managed between French operators, is not supported by all networks, especially outside the European Union. In this case, SMS may not reach its destination.

Can I find out whether SMS has been received?

An SMS receipt report is included in SMS Pro and SMS Voice. In this case, once your SMS campaign has been sent, go to the My SMS, or Sent SMS menu, click on the SMS campaign and the detailed report appears with the status (Delivered operator, Received, Error...).

What happens if I send a SMS to a group in which the same recipient appears 2 or more times?

The system automatically eliminates duplicates, so the SMS will only be sent online once to that recipient, and you'll only be charged the price of a single SMS. An ideal feature for SMS campaigns where duplicates are commonplace.

What if I send a SMS scheduled for an earlier date/time than the current one?

The SMS will be sent online immediately.

How do I send an online SMS scheduled for a later date/time?

On the New SMS pages for creating a new mailing campaign at SMS, you can choose the date and time of mailing of your choice, by modifying the Mailing date field. The format must be dd/mm/yyyy hh:mm. Click on Send, and your campaign will appear in the list of scheduled SMS . It will be sent once the chosen date/time has been reached. The credit will only be debited when SMS is actually sent to its recipients.

How much does it cost to send SMS online to a French mobile abroad?

The cost in credit of a SMS sent online to a French mobile abroad is the same as if the French mobile were in France. The nationality of the recipient operator is taken into account, not its geographical location. Please note that SMS reception may be unpredictable in some countries with variable network quality.

Is it possible to customize fields such as the recipient's name in the text of SMS ?

The messages are customizable with the following data recorded on the contact: name, first name, email, company. To do this simply insert: $nom, $prenom, $email, $societe (attention no accent) in your text, and the system automatically replaces these fields with the corresponding data of the recipient (or recipients).

Is there a shipping history?

By clicking on SMS sent, a list of all SMS sent online appears, and this list can be exported as a file by clicking on the Export link.

Can I send an online SMS to someone I don't know?

SPAM is banned in France; The recipients must have previously agreed to receive text messages from you. For more information, you can contact the GDPR.

Problem with Euro symbol ' € '?

The "€" symbol is equivalent to 2 characters on a phone screen, so if an SMS uses 160 characters, with a "€" in the text, the SMS may be put in error or the recipient may receive 2 SMS, Next cases. To avoid this problem, the system replaces "€" with "E" when it detects a message that is too long.

SMS campaign address book

How do I change the contacts?

Log in to your account. Click on 'Address book', the list of your contacts appears. Click on the contact you wish to modify, change the required fields and validate. Click on 'Back', and the modified contact appears in the list. To delete a contact, select it from the list and click on the ' Delete' button .

How do you import a list of contacts to send your SMS campaign?

Log in to your account. Click on 'Import numbers'. Your import file must be in Excel (.xls) or CSV format. Select the desired format. For CSV format, a column separator must be defined ( , or / or ; etc.) depending on your file. You can automatically create a group with these imported contacts, by filling in the 'Group name' field. Select your file and validate. For Excel or CSV files, you must first define the columns to be loaded, mainly name and mobile. Validate and the contacts are imported into your account's address book.

How do I create a contact manually?

Log in to your account. Click on 'New contact'. Fill in the mandatory fields (including cell phone number), then confirm. Your contact is saved in the address book. Click on 'Back' and the contact appears in the list.

How do you create a contact group for your next SMS campaign?

You can create a group of contacts from individually saved contacts. This will enable you to send SMS as a group for your SMS campaign. To do this, log into your account, click on 'New Group', enter a group name in the corresponding field, select from the list of your contacts those who will be part of the group, and validate. When you set up a new campaign, you'll be able to select this group of contacts directly.

How do I add a contact to an existing group?

Log in to your account, click on 'Address book', and the list of your contacts appears. It is possible to group a contact from this list, by selecting the contact, and clicking on 'Group' at the bottom of the list after choosing the group. You can also click on the contact: in the contact details, the list of existing groups appears in a box. Click on the group to which you wish to attach the contact. If you wish to select several groups, use the CTRL+ALT key and select the groups, then click on 'Validate' . For a new contact, do the same, click on 'New contact' then click on the group(s) in the 'Groups' box.

What is a blacklist? How do I import a blacklist?

Log in to your account, click on 'Import numbers'. Your import file must be in Excel or CSV format. Select the desired format. Check the 'Blacklist' field . Confirm and the contacts are imported into your account's blacklist. This "blacklist" includes all contacts who do not wish to receive SMS from you (useful in the case of an SMS campaign, if you re-import updated files each time).

How do I delete duplicates?

Log in to your account, click on 'Duplicates'. The list of duplicate or triple numbers in the address book appears. You can now delete them. This function is very useful for cleaning up your address book.

Buy SMS

What is credit?

You can purchase SMS credits in packs of 50, 100, 1,000, 10,000... which will enable you to send any type of SMS available on our platform. The credit will be debited as the SMS are sent; so Next the type of SMS sent and their destination, the price of the SMS, and therefore the credit debit, will not be the same. SMS prices are available in the Rates section.

Examples:

How much does an SMS cost?

Prices vary according to :

SMS prices according to purchase volumes are available in the Rates section.

To get the best estimate of your needs and the number of credits you require, use our campaign simulator.

For large volumes of credits, please contact us directly.

How do I get a bill?

Once the purchase of credits has been made, an invoice is available online for each transaction made and accepted by card, cheque or bank transfer. Once logged into your account, click on Transactions, then click on the Invoice icon next to the transaction. The Company and Billing Address details are to be filled in on the Personal Information page.

What is the credit utilization period?

The credits you have purchased do not have a valid or expiration date.

What is a credit transfer?

It is possible to transfer credits from your account to another account. Go to Transactions/Transfer credits, then enter the identifier of the recipient account, a reference (not obligatory but which will appear in the list of your transactions), and the number of credits you wish to transfer. Validate, the credits are immediately debited from your account and credited to the recipient account. This transfer is visible in the Transactions menu for both accounts concerned.

How do I send a SMS online to a mobile number in the DOM-COM?

To send SMS online to a mobile number in the French overseas departments and territories, you need to put the international code in front of the number. The price of the SMS can be found in the International rates section.

Example: for Martinique 00596696xxxxxxxx or 596696xxxxxxxx and the cost is €0.SMS.

How to buy SMS ?

To purchase credits, you must be registered on the site (see the section on opening an account). Go to the Transactions/Purchases Credits menu in your customer area and choose a payment method:

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Need more info?

We look forward to hearing from you.

Text Messaging Rates Country by Country

SMS unit prices

As part of a subscription package.

Sending SMS abroad

Connect to operators from around the world

Simple International sendings

Send SMS to any destination with unlimited self-service. The cost in credits is automatically calculated according to the specific rate for the chosen destination.

Restrictions

March 12, 2025 - 5 min read

smsmode^© selected by UGAP to send SMS

Romain Didelot

Introduction

Public administrations also have communication needs. Thanks to UGAP, the world's leading public purchasing organization, local authorities are able to equip themselves with a solution for SMS without a call for tenders. SMS is a universal channel with a 97% open rate, ideal for informing citizens, communicating with patients, alerting constituents or notifying employees. Find out how to harness the power of SMS with smsmode^©the professional messaging platform referenced by UGAP.

Use of SMS for government agencies

SMS is ideal for the kind of proximity communication that public administrations need. This channel can meet a wide range of specific institutional needs.

SMS alerts

Broadcast your information in real time, so you can act swiftly in crisis situations such as counter-terrorism, health crisis management, natural disasters, roadworks and bad weather. SMS is a channel accessible to all. Thanks to its universality and 97% open rate, it can be used to send out important information or warn the population in the best possible way.

Corporate communication

Inform the public about all the events surrounding the cultural, sporting and social life of your town, community or association. For schools, for example, SMS offers a simple and effective way of informing parents of strikes, canteen problems or teacher absences.

Reminder by SMS

SMS reminders can help administrations in many ways, appointment remindersInvoice reminders to reduce the number of unpaid invoices, action reminders to facilitate administrative procedures and save time.

Notification by SMS

SMS notification lets you remind people of important local events, such as election dates, or transmit documents securely to citizens' verified telephone numbers. SMS can also be used to transmit documents by inserting a URL link inside your SMS.

Why use UGAP for your SMS service provider?

By using the UGAP central purchasing agency, you don't have to no need to call for tenders. So you can choose your mailing solution SMS quickly, without an often time-consuming bidding process. But this considerable advantage is just one of the many reasons why theUGAP the ideal intermediary to secure the services of a messaging partner as smsmode^©.

UGAP provides you with a single point of contact for all your needs, enabling you to order, pay for and manage online all the products and services you need to run your administration. UGAP also handles any disputes and/or negotiations on your behalf, freeing up valuable time for public purchasers.

The UGAP public purchasing group is a unique model that enables all public-sector customers to purchase :

How to benefit from SMS service smsmode^© and UGAP?

You can activate the sending of SMS very easily via UGAP. Simply contact your advisor and request a quotation with ^smsmode© as your supplier. If you don't yet have a dedicated advisor, or if you don't depend on the department in contact with L'UGAP, you can call the UGAP dedicated customer call center (0 811 702 703). Once you've received your quotation or purchased your SMS pack via UGAP, log in to your ^smsmode© customer area and start sending immediately.

Provide your administration with a customized, "sovereign" messaging solution

What sets UGAP apart from other purchasing groups is its ability to acting as a wholesaler as part of a purchase for resale activity. This is a typical case that can be envisaged with smsmode^©which can provide you with a white-label platform that you could make available to your communities or branches so that they can benefit from the autonomous management of a messaging solution.

What is UGAP?

UGAP (Union des Groupements d'Achats Publics) is the public procurement service for all government agencies and operators. All public customers, whether ministries, local authorities or hospitals, can use UGAP to purchase IT products and services, as well as vehicles, services, furniture, medical equipment and general equipment. A sales network of 800 employees in 25 towns and cities covers the whole of France.

The advantages of UGAP

A genuine lever for public policy, UGAP offers administrations a high-performance purchasing solution that enables them to benefit from competitive offers. It relieves public purchasers of the need for tendering and competitive bidding procedures. The purchasing group supports public services in adopting innovative solutions, and is committed to a voluntary CSR policy that benefits its members. On the supplier side, it facilitates access to public procurement, particularly for SMEs. All UGAP customers can purchase from the central purchasing unit via its online portal: ugap.fr Or from the dedicated UGAP customer call center: 0 811 702 703

The advantages of sending SMS with smsmode^©

With the referencing of smsmode^© at UGAP, we've thought of everything make it easier to buy and use SMS professional products for town halls, hospitals and government agencies. This means you can get a quote quickly and without a call for tenders, while at the same time with all the benefits of our solution :

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Need more info?

We look forward to hearing from you.

Acknowledgement of receipt and delivery of campaigns SMS

Your SMS campaign was sent. But did it reach its target?
To find out about the impact of your mailings of SMSyou can analyze the status of each SMS from your smsmode customer area^© to ensure that your deliverability of your messages.

Below are the main SMS statuses describing the status of the message.

List and description of the main statuses of SMS .

General by-laws

Sent to
Sent

Not applicable
Not applicable.

In Progress
In Progress

SMS in process
Delivered to operator.

Issued to operator
Received

Temporary status. The recipient's number has been recognized by the operator, but the message has not yet been delivered.
Temporary status. The recipient's number has been recognized by the operator but the message has not yet been delivered.
.

Received
Received

Confirmed by the operator as received on the terminal (telephone) of the recipient.
Confirmed by the operator as received on the terminal (telephone) of the recipient.
.

Partially received
Partially received

For a bulk shipment, the shipment was made and contains several types of reports (eg "Received" and "Permanent absence error").
For a bulk shipment, the shipment was made and contains several types of reports (eg "Received" and "Permanent absence error").
.

Not sent - Insufficient credit
Not sent - Insufficient credit

SMS not sent due to insufficient credit.
SMS is not sent due to insufficient credit.

Undefined
Undefined

Temporary errors

Temporary error operator
Temporary error operator

Message not delivered due to unavailability of the operator during the Next 24 hours. This number must be considered valid and must not be removed from the address book.
SMS is not delivered due to unavailability of the operator during the 24 hours after sending. This number must be considered valid and must not be removed from the address book.

Temporary error Absence
Temporary error Absence

Message not delivered due to a number that cannot be reached by the operator during the Next 24 hours. This number must be considered valid and must not be removed from the address book.
SMS is not issued due to a number that can not be reached by the operator during the 24 hours after sending. This number must be considered valid and must not be removed from the address book.

Temporary error Phone
Temporary error Phone

Message confirmed by the operator as received on the recipient's terminal (telephone). Valid number, but not reachable.
SMS is not delivered due to terminal (phone) not reachable within 24 hours of sending. This number must be considered valid and must not be removed from the address book.

Temporary error portability
Temporary error portability

Number being ported. Should work within the next 24 hours.
Number being ported. Should work within 24 hours.

Permanent errors

Permanent error absence
Permanent error absence

Message not delivered due to number not recognized by operators. This number may be considered incorrect and removed from the address book.
Message not issued due to number not recognized by operators. This number can be considered incorrect and removed from the address book.

Permanent error phone
Permanent error phone

Message not delivered due to unassigned number. This number may be considered incorrect and removed from the address book.
Message not issued due to unallocated number. This number can be considered incorrect and removed from the address book.

Permanent error portability
Permanent error portability

Number ported to an unknown operator.
Number ported to an unknown operator.

Other errors

Internal error
Internal error

Issue of sending linked to a malfunction of the platform smsmode.
Issue of sending linked to a malfunction of the platform smsmode.

Routing error
Not routable error

Recipient number in unrecognized format or unmanaged destination.
Recipient number in unrecognized format or unmanaged destination.

Reception error
Reception error

Message not delivered for undetermined reason. This number cannot be considered incorrect and should not be removed from the address book.
Message not issued for undetermined cause. This number can not be considered incorrect and should not be removed from the address book.

Error other
Error other

Undefined sending problem related to operator malfunction.
Undefined sending problem related to operator malfunction.

Numéro blacklisté
Numéro blacklisté

The SMS has not been sent because it is blacklisted (the recipient no longer wishes to receive SMS from you).
SMS is not send becaus the number do not want receive SMS from you.

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We look forward to hearing from you.

January 09, 2025 - 3 min read

Infographic: 2020 trends in A2P SMS

Elsa Paparone

Introduction

To produce this infographic on 2020 trends in SMS A2P, we analyzed over 83 million SMS distributed by 1299 brands and companies via its solution over the period from October 15, 2019 to January 14, 2020. The results of this study highlight the trends in SMS A2P, in other words, the use of SMS by brands and companies in 2020.

Key finding: SMS notification is set to dethrone SMS advertising...

Nearly 49% of SMS sent are notification SMS

The growth and dynamism of SMS notification is based on the service potential of SMS. In fact, historically dedicated to marketing, A2P SMS is increasingly becoming a channel of choice for companies to send notifications to their customers(appointment reminders, booking or purchase confirmations, automatic alerts, security codes, etc.). Whereas in 2017, the pro rata was 39% SMS notification for 61% SMS marketing (AFMM figures), today it's around 49% for 51%.

0 marketing SMS sent on Sundays

To protect consumers from excessive advertising pressure, SMS marketing is strictly regulated. It is prohibited on Sundays, public holidays and every day between 8pm and 8am.

Nearly 62% of SMS messages contain between 121 & 160 characters

The majority of messages sent by companies are short messages, because the 160-sign limit, beyond which a SMS is considered long, encourages the drafting of punchier messages.

9 out of 10 SMS are sent via a personalized sender

Sender ID personalization enables brands to be immediately identified by message recipients. This enhanced recognition increases visibility and establishes an immediate bond of trust with their customers and prospects.

Over 95% of SMS sent are delivered

In other words, more than 95% of messages sent by SMS reach their final target and are read immediately (the average opening time of a SMS is only 1 to 4 minutes - MMAF figures). This level of deliverability is unrivalled by other communication channels. This makes SMS A2P an ideal distribution channel, particularly suited to real-time communications.

0.13% unsubscribed

The low unsubscribe rate observed on SMS A2P campaigns reflects the quality of the targeting carried out on this lever. STOP SMS is historically a simple, reliable and functional means of unsubscribing. People who don't want to receive advertising messages can use it to exercise their right to object simply, free of charge and at any time. One might therefore expect a higher opt-out rate. However, sending SMS has a not inconsiderable cost, so brands that use it generally clean their databases of opt-outs and expired numbers after each mailing to considerably reduce unsolicited messages.

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Need more info?

We look forward to hearing from you.

The SMS template to simplify your your campaigns

If you regularly send the same message to your customers, you can use your customer area to edit your own SMS templates, predefining the message. When you send out your various campaigns, you can now fill in the message with a single click!

The " SMStemplate" function to simplify the writing of regular messages

Create as many SMS templates as you like

Simply manage, modify or delete your message templates at any time, with a single click. When creating your SMS campaign, simply choose the predefined SMS template from the drop-down menu in the "template" field.

The SMS templates are suitable for all types of SMS (SMS ProUnicode SMS or Voice SMS ). You can also consult our list of SMS examples for inspiration.

Managing SMS models on your account

How do I access my SMS templates?

First, go to My templates ( 1).

In the summary table, you'll find all the templates you've already created. From this page, you can create, modify or delete your templates.

How do I create a new SMS template?

Click on the Create template button (2). On the new page that appears, simply fill in the various fields (3): the template name (title), the sender chosen for this type of message and finally the text; then validate by clicking on the Save button.

How do I modify an existing SMS template?

Click on the pencil button (4) from the template page to modify your template parameters.

How do I apply an SMS template when creating a new campaign?

When you create a new campaignRegardless of the type of SMS you choose, a drop-down menu to the right of the Sender field lets you select the SMS model(5).

Once the template has been selected, the message and sender fields are automatically filled in.

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Need more info?

We look forward to hearing from you.

Our subscription packages

A mobile messaging package (SMSWhatsApp, TTS, RCS) in our 4 subscription packages, Basic, Classic, Medium and Premium, to suit every project.

smsmode^© needs the contact information you provide to contact you about our products and services. You may unsubscribe from these communications at any time. Visit our Privacy Policy to find out more. You may also, for legitimate reasons, object to the processing of your personal data. To exercise this right, please send an e-mail to dpo(at)smsmode.com.

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Need more info?

We look forward to hearing from you.

Privacy Tech Label brochure

Excellence in privacy as a processor, which supports your commitments as a controller.

smsmode^© needs the contact information you provide to contact you about our products and services. You may unsubscribe from these communications at any time. Visit our Privacy Policy to find out more. You may also, for legitimate reasons, object to the processing of your personal data. Send an e-mail to dpo(atsmsmode.com to exercise these rights.

Safety at the heart of our concerns

After an audit of the technical, organizational and legal measures implemented, smsmode^© has been awarded this label in the "Data Processor Compliant Solution" category for a period of 3 years, in recognition of the compliance of its practices and the virtuous use of the personal data entrusted to it.

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Need more info?

We look forward to hearing from you.

Corporate Social Responsibility Report 2025

In this report, you'll find our CSR actions in support of our employees, partners, customers and the environment.

smsmode^© needs the contact information you provide to contact you about our products and services. You may unsubscribe from these communications at any time. Visit our Privacy Policy to find out more. You may also, for legitimate reasons, object to the processing of your personal data. Send an e-mail to dpo(atsmsmode.com to exercise these rights.

Our commitment to responsible development

smsmode^© has adopted a responsible development approach that affirms its strong commitment not only to the planet, but also to its employees, partners and customers. At the end of 2022, we were awarded the AFNOR "Engagé RSE" and "Responsibility Europe" labels.

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Need more info?

We look forward to hearing from you.

A personalized transmitter for easy identification

Display your brand or company name as the sender of your messages. Personalizing the sender of your SMS messages allows you to be directly identified by your customers.

Be clearly identified with the
"personalized transmitter" feature

Simple interaction between you and your customers.

The recipient will therefore receive an SMS that displays the chosen name (company name, brand, etc.) instead of a standard or short number.

NAMELY:

How can I manage my personalized in your customer area?

Complete, autonomous management of your personalized issuers is accessible at any time, in just a few clicks, from your customer area.

1. Create a custom transmitter

Go to the Settings menu, then click on Transmitters (1).

In the issuer name management area, click on the Add button (2) in the top right-hand corner.

A popup window appears. Enter the new sender name in the text field, then click on Create (3) to confirm.

2. Delete one or more custom transmitters

Click on the box next to the name of the sender(s) to be deleted (4).

Confirm by clicking on the Delete button (5) at the top right of the list.

3. Use a transmitter name as default transmitter

Click on the star (6) in front of the transmitter name you wish to set as default.

A popup window appears. Confirm the use of this transmitter as default by clicking on the Use default button (7).

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

Need more info?

We look forward to hearing from you.

Ticketing service service for your support

This tool enables us to handle all your technical and commercial queries quickly and efficiently. Satisfying and helping our customers is our priority. By optimizing our support and streamlining our assistance, we guarantee you optimum support.

Our objective: a response rate close to 100% with quality support.

For each request, the helpdesk software assigns a person to deal with your message within a defined timeframe.

Simple interaction between our customers and our advisors.

Create your free account

Try out our SMS platform and benefit from 20 free test credits, with no obligation.

StatusPage: Statistics tracking tool

A unified control panel

How to access StatusPage smsmode© ?

How to receive StatusPage smsmode alerts© ?

Can my mobile receive RCS messages?

Introduction

RCS, enriched messaging integrated into your cell phone

How do I know if my mobile is receiving RCS?

On Android :

On iPhone :

Prerequisites:

smsmode©RCS pioneer in France

Detailed reception statistics

How do I access statistics on your customer area?

What are the key indicators (statutes) available and what are the actions to be carried out?

What kind of RCS messages for your company?

Introduction

1. RCS Basic

Advantages :

Typical use cases :

2. Single Rich Message

Advantages :

Use cases :

3. Chat messages (RCS Chat)

Advantages

Use cases :

How do I choose the right RCS format?

Things to consider when choosing your RCS message type :

Cost :

Technology :

Target audience :

Sensitive content :

Where to start?

Generate and share short links for your mobile messages

Why shorten my link via smsmode© ?

How to shorten a URL and insert a short link on the platform smsmode© ?

Creating a short link

Using and tracking short links

CPaaS messaging: Communicate with your customers in 3 clicks

Introduction

What is CPaaS?

Why use CPaaS for mobile messaging?

CPaaS vs. other delivery solutions

Real-life use cases for mobile messaging CPaaS

Health & well-being

E-commerce & retail

Banking & insurance

Logistics & transport

Customer relations & support

Education & administration

Why is it important to choose the right partner?

The security of your personal data

FAQ

Our tutorials

PDF tutorials

Online tutorials

Youtube video tutorial

Youtube video tutorial

Youtube video tutorial

Youtube video tutorial

Frequently asked questions

Create an SMS account

Send an SMS

SMS campaign address book

Buy SMS

Text Messaging Rates Country by Country

SMS unit prices

Sending SMS abroad

Connect to operators from around the world

Simple International sendings

Restrictions

smsmode© selected by UGAP to send SMS

Introduction

Use of SMS for government agencies

SMS alerts

Corporate communication

Reminder by SMS

Notification by SMS

Why use UGAP for your SMS service provider?

How to benefit from SMS service smsmode© and UGAP?

StatusPage:
Statistics tracking tool

How to access StatusPage smsmode^© ?

How to receive StatusPage smsmode alerts^© ?

smsmode^©RCS pioneer in France

Why shorten my link via smsmode^© ?

How to shorten a URL and insert a short link on the platform smsmode^© ?

smsmode^© selected by UGAP to send SMS

How to benefit from SMS service smsmode^© and UGAP?

The advantages of sending SMS with smsmode^©

Be clearly identified with the
"personalized transmitter" feature

How ticket support works smsmode^© ?