Category: Follow-up

Features

StatusPage:
Statistics tracking tool

Thanks to the smsmode StatusPage©With smsmode, you can be informed of any slowdowns or disruptions to our services. This service is entirely free on smsmode© informs you in real time of any slowdowns, errors, downtimes and restorations of our platform.

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SUMMARY

A unified control panel

You have at your disposal a precise control panel, in real time and continuously, of the general traffic status, that of the API, and that of each of the specific products: SMS Pro, SMS Voice-TTS, SMS Unicode, SMS OTP, Mail2SMS, SMS Google Calendar, Mobile Virtual Number - SMS Reception.

How to access StatusPage smsmode© ?

To access the routing performance history of our platform, no registration is required. You have free access to all our mailing statistics according to the different services. You can then navigate and have the history of any disturbances.

How to receive StatusPage smsmode alerts© ?

View our StatusPage
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Try out our SMS platform and benefit from 20 free test credits, with no obligation.

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Features

Detailed reception statistics

Your campaign has been sent. A campaign report has been automatically created which provides you with detailed and precise reception statistics for each of your mailings, allowing you to quantify the impact and effectiveness of your SMS campaign.

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How do I access statistics on your customer area?

At any time, you can consult and track the reporting of each of your campaigns and the delivery status of each of your messages, in real time, in your customer area. This statistical report enables you to analyze your campaigns, ensure the deliverability of your messages and clean up your contact databases to keep them clean and healthy.

  • Click on the name of your campaign (2) to access its detailed report.
  • The statistical report for your campaign looks like this:
  • This report includes 3 parts:
  • A "Summary" section (3) summarizing text, date sent, personalized sender, SMS type, cost (in credits), number of contacts, creation date, recipient numbers, etc.
  • A "Reports" section (4) which lists, one by one, all contacts with status details and the corresponding time.

What are the key indicators (statutes) available and what are the actions to be carried out?

- Receipt rate:
Rate which groups "Received", "Sent" and "Operator delivered" statuses.
Status confirmed by the operator as received on the recipient's terminal (telephone).

- Message waiting rate:
Rate that includes "Waiting" status.
Temporary status pending receipt of operator confirmation or message error return. This number must not be removed from the address book.

- Temporary error rate:
Rate which groups together the statuses "Operator tempor. error", "Other error" and "Absence tempor. error".
Message not delivered due to a number that cannot be reached by the operator during the 24 hours Next the message. This number must be considered valid and must not be removed from the address book.

- Permanent error rate:
 Rate which groups together the "Permanent error. absence" and "Routing error" statuses.
Message not delivered due to a number not recognized by operators.
This number may be considered incorrect and has been automatically removed from the address book.

- Unsubscribe rate :
Rate which includes the status "Recipient(s) blacklisted".
Message whose recipient has asked not to receive any more SMS messages from you.
This number has been automatically removed from the address book and can be consulted in the "Blacklist" section of the "My address book" page.

Find out more about SMS statuses
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Try out our SMS platform and benefit from 20 free test credits, with no obligation.

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We look forward to hearing from you.
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Acknowledgement of receipt and delivery of campaigns SMS

Your SMS campaign was sent. But did it reach its target?
To find out about the impact of your mailings of SMSyou can analyze the status of each SMS from your smsmode customer area© to ensure that your deliverability of your messages.

Below are the main SMS statuses describing the status of the message.

List and description of the main statuses of SMS .

General by-laws

Sent to
Sent

Not applicable
Not applicable.

In Progress
In Progress

SMS in process
Delivered to operator.

Issued to operator
Received

Temporary status. The recipient's number has been recognized by the operator, but the message has not yet been delivered.
Temporary status. The recipient's number has been recognized by the operator but the message has not yet been delivered.
.

Received
Received

Confirmed by the operator as received on the terminal (telephone) of the recipient.
Confirmed by the operator as received on the terminal (telephone) of the recipient.
.

Partially received
Partially received

For a bulk shipment, the shipment was made and contains several types of reports (eg "Received" and "Permanent absence error").
For a bulk shipment, the shipment was made and contains several types of reports (eg "Received" and "Permanent absence error").
.

Not sent - Insufficient credit
Not sent - Insufficient credit

SMS not sent due to insufficient credit.
SMS is not sent due to insufficient credit.

Undefined
Undefined

Status could not be set by smsmode©.
SMS status couldn't be specified by smsmode©.

Temporary errors

Temporary error operator
Temporary error operator

Message not delivered due to unavailability of the operator during the Next 24 hours. This number must be considered valid and must not be removed from the address book.
SMS is not delivered due to unavailability of the operator during the 24 hours after sending. This number must be considered valid and must not be removed from the address book.

Temporary error Absence
Temporary error Absence

Message not delivered due to a number that cannot be reached by the operator during the Next 24 hours. This number must be considered valid and must not be removed from the address book.
SMS is not issued due to a number that can not be reached by the operator during the 24 hours after sending. This number must be considered valid and must not be removed from the address book.

Temporary error Phone
Temporary error Phone

Message confirmed by the operator as received on the recipient's terminal (telephone). Valid number, but not reachable.
SMS is not delivered due to terminal (phone) not reachable within 24 hours of sending. This number must be considered valid and must not be removed from the address book.

Temporary error portability
Temporary error portability

Number being ported. Should work within the next 24 hours.
Number being ported. Should work within 24 hours.

Permanent errors

Permanent error absence
Permanent error absence

Message not delivered due to number not recognized by operators. This number may be considered incorrect and removed from the address book.
Message not issued due to number not recognized by operators. This number can be considered incorrect and removed from the address book.

Permanent error phone
Permanent error phone

Message not delivered due to unassigned number. This number may be considered incorrect and removed from the address book.
Message not issued due to unallocated number. This number can be considered incorrect and removed from the address book.

Permanent error portability
Permanent error portability

Number ported to an unknown operator.
Number ported to an unknown operator.

Other errors

Internal error
Internal error

Issue of sending linked to a malfunction of the platform smsmode.
Issue of sending linked to a malfunction of the platform smsmode.

Routing error
Not routable error

Recipient number in unrecognized format or unmanaged destination.
Recipient number in unrecognized format or unmanaged destination.

Reception error
Reception error

Message not delivered for undetermined reason. This number cannot be considered incorrect and should not be removed from the address book.
Message not issued for undetermined cause. This number can not be considered incorrect and should not be removed from the address book.

Error other
Error other

Undefined sending problem related to operator malfunction.
Undefined sending problem related to operator malfunction.

Numéro blacklisté
Numéro blacklisté

The SMS has not been sent because it is blacklisted (the recipient no longer wishes to receive SMS from you).
SMS is not send becaus the number do not want receive SMS from you.

Need more info?
We look forward to hearing from you.
Contact us